Bridging the MSP Service Delivery Gap

Serve your next customer without starting over.

Chasing updates and untangling failed flows eat into your margin. Autom Mate connects monitoring tools and provider desks, then records the result on the original PSA or ITSM ticket. See a provider handoff

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A service, kept in motion.

1:07

“Autom Mate has enabled us to deliver reliable integration workflows fast.”

How onITnow freed up capacity to deliver integrations

Turn recurring work into a managed service

Build the work, connect the tools and follow the outcome. Explore how each part supports the service.

“It worked yesterday.”

A customer can’t get into the app. The desk starts piecing together what happened across flow logs.

From a customer’s fault report to a verified outcome The customer reports that access stopped working. A tangled line shows the investigation while access is blocked. A straight line shows that the customer can use the app again after a successful retest. User still can’t open the app User can open the app again Customer report Target outcome
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Application access caseTrace Restore VerifyTracing guide
Customer setup
Customer’s retest
Ticket open · Still blocked
Last completed
Manager approved restoring access.
Outcome check
User still can’t open the app. Directory membership is missing.
Next action
Service desk restores group membership and asks the user to retry.
Ticket closed · Access restored
Last completed
Directory group membership restored.
Outcome check
User confirms they can open the app again.
Closure
Service desk recorded the successful retest on the ticket.
Ticket open · Still blocked
Last completed
App owner approved restoring the role.
Outcome check
User still can’t open the app. The required role is missing.
Next action
Identity team restores the role and asks the user to retry.
Ticket closed · Access restored
Last completed
Application role restored.
Outcome check
User confirms they can open the app with the restored role.
Closure
Identity team recorded the successful retest on the ticket.

Connect the tools your customers already use

Browse all integrations

FITS YOUR EXISTING STACK

Your tools. One service outcome.

Keep the tools your team knows. Bring their work into a service you can govern, reuse and check.

The tools doing the work

n8n
Zapier
LangChain
Python

Your PSA, ITSM, apps and AI agents

Connected through configured APIs, webhooks or MCP tools.

AUTOMMATE

The service around the work

  1. 01
    EngageReceive the request
  2. 02
    GovernCheck the rules and approvals
  3. 03
    ExecuteRun the work
  4. 04
    ProveCheck the promised result
One blueprint. Customer-specific setup.
Customer ACustomer BCustomer C

THE TARGET OUTCOME

A result you can account for.

  • Work completedChecked against your service criteria.
  • Exceptions visibleSee what failed and what needs attention.
  • Evidence in the caseFollow the request, work and result.

Shared service logic. Separate customer deployments. See how it works ↓

MCP · Your AI assistant, connected

Describe the outcome.
Build it together.

Try the access request with Claude or ChatGPT. See the approval, the access check and who takes over if it fails.

In your workspace, your engineer reviews and tests the draft before deployment.

Example conversation

Your request

Ask the app owner to approve CRM access. Grant the role and check it in the CRM.

Local preview
Claude setup guide
Services in practice
MSP · Managed Integration as a Service

Integration expertise. A managed service.

onITnow turns integration expertise into a managed service with Autom Mate.

Read the customer story
“Autom Mate has enabled us to deliver reliable integration workflows fast.”
onITnow · Managed Integration as a Service
Time, cost and service revenue

What will your next customer
cost to serve?

The next customer can reuse the build. Setup and support still cost time, including the hours spent finding out why a request stopped.

Choose a cost driver
Modeled example First month

Labor cost per completed request

1 customer10 requests$30Build $20, Setup $5, Support $5.
2 customers20 requests$20Build $10, Setup $5, Support $5.
4 customers40 requests$15Build $5, Setup $5, Support $5.
BuildSetupSupport

The same build supports 40 completions across four customers. Setup and support still count for each one.

Assume one 4h build, plus 1h setup and 1h support per customer. Each customer pays $400 for 10 completions in month one. Labor is $50/h. Software and overhead are excluded.

Work through the delivery cost model
Estimate your time savings
Your service. Your numbers.

What could your team get back?

Adjust the inputs to match your workload.

Manual handling80 hours/month
After automation20 hours/month
Estimated capacity released
60hours / month

Capacity for higher-value customer work.

How this estimate works

Monthly requests × (manual minutes − minutes after automation) ÷ 60. Include exceptions and ongoing support in the handling estimate. Waiting for approval is not active technician time.

Illustrative inputs, not measured customer results. Capacity released is not automatically a cash saving. Include setup, platform and maintenance costs when building your business case.

Explore the full cost model →

Illustrative scenario · change the inputs to estimate your own capacity.

MSP resources

Go deeper when you need to.

Three guides. Practical next steps.

msp repeatable service pricing guide cover
PRICING / 01

Price the service. Not the workflow.

Set a price. Understand delivery costs.

Read the guide
msp ai client access guide cover
AI & ACCESS / 02

Before AI touches a client tenant.

Set customer boundaries before connecting AI.

Read the guide
msp psa rmm ticket automation guide cover
SERVICE DELIVERY / 03

Connect the tools. Complete the service.

Turn connected tools into a complete service.

Read the guide

YOUR QUESTIONS, ANSWERED

A few things worth knowing.

How the service fits your stack, your customers and your way of working.

Engage receives the request or scheduled trigger. Govern checks eligibility, rules and any required approval. Execute performs the work. Prove checks whether the promised result was achieved.

You configure the work and behaviour of each phase. The Service Case records the request’s progress and result.

You define what may proceed, which checks or approvals it needs, and how failures should be handled. The work uses the connections and customer context selected for that deployment.

Those controls are part of the configured service, not just instructions in an AI prompt. Govern handles the service’s checks and approval work; Foundation’s central Approval and Access Policies are still on the roadmap.

No. Existing workflows, scripts and specialist tools can remain part of the delivery. Connect them through the APIs, webhooks or MCP interfaces they support, then bring the work, checks and result into the service lifecycle.

We assess the connection and return data for your chosen tools when scoping the first service.

Yes. An MCP-compatible client can use the tools exposed by its authenticated Autom Mate connection. Other agents and workflows can exchange requests and results through configured APIs or webhooks.

You define the inputs, permitted actions and expected result. Available tools depend on the connection, permissions and build; a prompt does not grant additional access.

MSP Edition separates the reusable service blueprint from each customer’s deployment. Reuse the service logic while selecting the tenant, service version, runtime, application connections and inputs for each deployment.

Customer-specific credentials and access still need to be configured and checked. Sharing a blueprint does not mean sharing customer credentials.

A finished run is not automatically a successful outcome. Prove can check the target system against your service criteria. The Service Case records Status and Result separately, including failed or partially successful results.

Configure the exception, retry or human review path so unresolved work stays visible to the team.

One recurring delivery challenge: where the work starts, which tools and teams are involved, and what a successful result looks like. We’ll assess whether Autom Mate can help, demonstrate the relevant approach and agree what a scoped evaluation should prove.

Bring us one recurring delivery challenge.

We’ll assess whether Autom Mate can help and demonstrate the workflow if it fits. Together we’ll agree what a test with one customer must prove before you expand.

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