onITnow reports faster flow implementation and more consultants able to build and support automations, helping it deliver Managed Integration as a Service.
“Autom Mate has enabled us to deliver reliable integration workflows fast.”
Connected systems. More consistent service delivery.
Vohkus uses Autom Mate to connect operational systems and update asset data alongside its existing service-management platform. This improves visibility and supports efficient, consistent service delivery across customer environments.
System integration. Asset updates.
In use today. Next, the teams are exploring onboarding and offboarding services that connect approved requests to actions, completion checks and results.
Autom Mate connects Vodafone Turkey’s chatbot, directory and security systems to complete password resets and account unlocking, with mobile verification.
Chasing updates and untangling failed flows eat into your margin. Autom Mate connects monitoring tools and provider desks, then records the result on the original PSA or ITSM ticket. See a provider handoff →
The next customer can reuse the build. Setup and support still cost time, including the hours spent finding out why a request stopped.
Modeled example · First month
Labor cost per completed request
1 customer10 requests
$30Build $20, Setup $5, Support $5.
2 customers20 requests
$20Build $10, Setup $5, Support $5.
4 customers40 requests
$15Build $5, Setup $5, Support $5.
BuildSetupSupport
The same build supports 40 completions across four customers. Setup and support still count for each one.
Total delivery hours
1 customer10 requests
6hBuild 4h, Setup 1h, Support 1h.
2 customers20 requests
8hBuild 4h, Setup 2h, Support 2h.
4 customers40 requests
12hBuild 4h, Setup 4h, Support 4h.
BuildSetupSupport
The shared build takes four hours. Each new customer adds two hours in month one. Compare the total with your team’s available hours.
Share of the fee left after labor
1 customer10 requests
25%After labor 25%, Labor 75%.
2 customers20 requests
50%After labor 50%, Labor 50%.
4 customers40 requests
62.5%After labor 62.5%, Labor 37.5%.
After laborLabor
With four customers, $1,600 in fees covers $600 of delivery labor. That leaves $1,000 for software, overhead and profit.
Assume one 4h build, plus 1h setup and 1h support per customer. Each customer pays $400 for 10 completions in month one. Labor is $50/h. Software and overhead are excluded.
Monthly requests × (manual minutes − minutes after automation) ÷ 60. Include exceptions and ongoing support in the handling estimate. Waiting for approval is not active technician time.
Illustrative inputs, not measured customer results. Capacity released is not automatically a cash saving. Include setup, platform and maintenance costs when building your business case.
We’ll assess whether Autom Mate can help and demonstrate the workflow if it fits. Together we’ll agree what a test with one customer must prove before you expand.
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ChatGPT · Service draft