AI & service automation for MSPs

Your expertise.
A service you can sell again.

Turn your expertise into services customers can buy. Build once, adapt for each customer, and track the outcome.

Request an MSP demo
See how it works ↓

A service, kept in motion.

1:18
Explore Service Catalog

180 service blueprints · 10 categories

For MSP owners & service leaders

One service.
Three steps.

Choose it. Build it. Make it repeatable.

Choose a service to sell.Pick the outcome your customers need.

Explore 180 service blueprints. Choose one outcome to package for your customers.

Explore Service Catalog ↗
Build with your AI assistant.Turn the blueprint into a working draft.

Use the service prompt with your AI client connected to your Autom Mate instance. Review the draft with your team.

See how to build ↓
Prove it with one customer.Validate once. Adapt for the next customer.

Confirm connections, approvals and completion checks. Validate the service before rolling it out.

Plan your first service ↗
The platform behind your service

Your service. Connected.

Five parts. One delivery platform.

Build once. Reuse.

Define the outcome. Adapt connections and rules for each customer.

Define the outcome

Agree what a completed service looks like.

Configure each customer

Reuse the design. Keep connections and rules separate.

Keep the evidence

Track the result, approvals and next owner in one case.

Explore the service design
Autom Mate / Service designExample view
People & HR · AM-SVC-001

New starter ready for work

25 customers
DefinitionCustomer configurationBlueprint · v1.0
OUTCOME CONTRACT

A starter has approved accounts, access and a tracked equipment handoff before day one.

↳ Engage

↯
Request intake

Approved new-starter request

request → service_case
{}
Input schema

Customer, requester and service parameters

tenant_id · request_id

◇ Govern

◇
Policy & approval

Validate identity, start date and role

approval → decision
⌁
Tenant scope

Bind customer connections and authorised roles

scope → customer

⚡ Execute

⚙
Delivery Hyperflow

Provision agreed accounts and assign role access

inputs → action_results
↻
Recovery path

Missing role or licence goes to the onboarding owner

partial → needs_attention

✓ Prove

✓
Completion checks

Account and access checks plus equipment handoff status

evidence → outcome
▤
Case record

Attach the result, owner and completion evidence

case → completed
CUSTOMER BINDINGS
HR systemIdentity providerITSMDevice inventory
CASE OWNERHR manager
RELEASE PATHDraft → Review → Deploy

Product view

Scroll or pinch to zoom · Drag to move · Fit resets the view
MCP · Your AI assistant, connected

Describe the outcome.
Build it together.

Connect your AI assistant to Autom Mate. Describe the service; review and deploy with your team.

Example request

“Create an offboarding service. Get approval in Teams, remove Microsoft 365 access and record the result.”

DescribeReviewTest & deploy
Connect your AI assistant
Choose your AI assistant
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MCP setup guide
Claude

Connect Claude to Autom Mate.

Your instance. Your tools. Your permissions.

See the setup guide
Preview the connection screenActual Claude connector setup for Autom Mate MCP, from the product documentation
Services in practice
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MSP · Managed Integration as a Service

Integration expertise. A managed service.

onITnow turns integration expertise into a managed service with Autom Mate.

Read the customer story
“Autom Mate has enabled us to deliver reliable integration workflows fast.”
onITnow · Managed Integration as a Service
Time, cost and service revenue

Less effort.
More service.

Explore the business case.

Time back.

Automate the routine. Focus on exceptions.

Reuse delivery.

One service. Each customer’s configuration.

Recurring revenue.

Package an outcome customers can buy.

Explore Service Catalog Choose from 180 service blueprints.
Estimate your time savings
Your service. Your numbers.

What could your team get back?

Adjust the inputs to match your workload.

Manual handling80 hours/month
After automation20 hours/month
Estimated capacity released
60hours / month

Capacity for higher-value customer work.

How this estimate works

Monthly requests × (manual minutes − minutes after automation) ÷ 60. Include exceptions and ongoing support in the handling estimate. Waiting for approval is not active technician time.

Illustrative inputs, not measured customer results. Capacity released is not automatically a cash saving. Include setup, platform and maintenance costs when building your business case.

Explore the full cost model →

Illustrative scenario · change the inputs to estimate your own capacity.

MSP resources

Go deeper when you need to.

Three guides. Practical next steps.

msp repeatable service pricing guide cover
PRICING / 01

Price the service. Not the workflow.

Set a price. Understand delivery costs.

Read the guide
msp ai client access guide cover
AI & ACCESS / 02

Before AI touches a client tenant.

Set customer boundaries before connecting AI.

Read the guide
msp psa rmm ticket automation guide cover
SERVICE DELIVERY / 03

Connect the tools. Complete the service.

Turn connected tools into a complete service.

Read the guide
One service. One customer. A repeatable business.

Choose the outcome.
Make it yours.

Pick one service. Plan your first customer.