ESM Automation & Integration
Enterprise Service Management Orchestration offers a holistic approach, delivering true integration and collaboration where many ESM tools fail to do so
Automate is redifining ESM automation and orchestration
Business validated hyperautomation
Break the cycle of complex and expensive ESM integration with nimble, predictable value
ESM extends the structured approach of ITSM to improve service delivery and efficiency across departments and business functions. While some tools are able to deliver on these core principles, the complexity of each business often quickly highlights limitations in automation of workflows and other useful integrations.
We understand that true hyperautomation is about creating rapid, sustained value without getting trapped in the cycle of technical debt or orchestration tax caused by these limitations. Our platform is built with business agility, rapid ROI, and predictable costs in mind.
Connect more than just apps
Autom Mate’s combination of RPA (Robotic Process Automation), API-centric integration, and workflow automation tackles a broad range of tasks. We don’t just connect apps—we automate complex, end-to-end processes that involve interacting with legacy systems and modern SaaS environments simultaneously.
Enterprise-Grade Flexibility
Unlike platforms that are limited to cloud environments, Autom Mate provides a hybrid deployment model, allowing customers to deploy both on-premise and in hybrid-cloud setups—a crucial feature for regulated industries or mid-market companies with strict compliance requirements.
Outcome and Results
- 40% improvement in SLA compliance
- 30% reduction in ticket resolution time
- Enhanced collaboration between different departments, support teams and customers
Optimize Collaboration Efforts
Autom Mate enables organizations to capture incidents, service requests, and support queries from Microsoft Teams, WhatsApp and Slack, converting them into actionable ESM tickets. Internal and external staff and customers can all communicate using their preferred collaboration tool and receive updates automatically via the same method. This solution bridges the gap between collaboration tools and backend service management, automating workflows and improving response times.
Avoid Vendor Tool Lock-in
Organizations that require ESM capabilities are often geographically dispersed, with offices acquiring and managing their own tools for service, collaboration and processes. It is not uncommon for an organization to have more than one ITSM or ESM tool. Autom Mate removes the need to standardize on one platform and allows different offices and departments to use the toolset that works best for them. This approach saves you time and money while also avoiding vendor tool lock-in.
