At Autom Mate, we have an extensive experience of Service Management tools and how easy it is (or not) to integrate and automate processes with them. An ecosystem of partners and integration technologies has evolved to cater for the needs of the customer and to help them unlock the true capabilities of ITSM, ESM & SIAM.
4me/Xurrent is a tool that has gained good traction with customers looking for greater collaboration with interconnected office locations, suppliers and the ability to understand and monitor the cost of services across the enterprise.
One key theme though, is that customers still require another tool to integrate back-office systems with their 4me/Xurrent instance. This is commonly taken care of with the help of a partner and the Workato platform.
Example integrations
Common integrations with 4me/Xurrent include SCCM, Active Directory, DevOps tools, HR systems and other Service Management applications like ServiceNow. These tend to work well but are expensive and often add significant cost to the 4me/Xurrent implementation.
Integration and automation are changing
Automation and integration have changed. It is now much easier to not only create these integrations, but it is also very simple for the customer to create and manage their flows themselves. This gives the customer more control and makes them less vendor and partner reliant. Of course, the customer may wish to keep working with their trusted partner when managing their flows, but they should certainly be questioning the cost and ease of doing so.
What should Xurrent customers do?
The automation and integration landscape are accelerating towards better value and performance for the customer and Autom Mate is at the forefront of that change. Autom Mate offers many Xurrent integrations and automations (Automs) that you can setup and start using in minutes. Examples include:
- 4me/Xurrent Jira Ticket Integration
- 4me/Xurrent to ServiceNow Incident Integration
- ServiceNow to 4me/Xurrent Incident Integration
- 4me/Xurrent – Jira Bidirectional Ticket Creation
- MS Teams 4me/Xurrent Ticket Integration
- WhatsApp 4me/Xurrent Ticket Integration
- 4me/Xurrent to FreshService Ticket Integration
- 4me/Xurrent Twilio Integration
AND… We take pride in the fact that users can easily design and build their own Automs for specialist requirements using our visual building process.
We take Service Management integration very seriously. An interconnected ITSM or ESM platform is a much more effective and business critical tool. Autom Mate is the solution that will help Xurrent customers unlock even more creative and impactful capabilities while also giving them more autonomy and reducing their integration and automation costs.
Taking the next step
Let’s keep things simple. We offer 3 ways for companies to engage with our technology and understand more about how we can help. If you are already a Xurrent customer and have integrations in place, then perhaps a personalised demo is the way to go. You may also want to try the product for yourself. We offer a 30-Day free trial that also includes free help getting started from the Autom Mate team.
Our mission to bring hyperautomation and orchestration to the masses continues. We would love to have you with us on that journey!
