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Power Your Collaboration with Autom Mate

Easily integrate third-party apps with any messaging & collaboration app in minutes

Automate Key aspects of your customer service delivery

Collaboration +

Use the tools that work best for your needs and for those of the customer

Streamline your communication with a unified platform that integrates third-party applications with popular messaging apps such as WhatsApp and Slack. Receive real-time warnings, notifications, and user requests from any channel, and respond to them quickly and effectively.

ITSM Integrations

Communication Apps integration provides easy integration with popular ITSM tools like ManageEngine, 4me, Jira, Micro Focus, ServiceNow, and more. Users can access IT services through familiar communication apps like WhatsApp, Slack, MS Teams, WeChat, etc. Processes that require quick action, such as password resets, are automated, improving user satisfaction.

ESM Integrations

Provide users with access to IT and other business services through the WhatsApp channel they already use, improving adoption. Automate support for document requests and minimise the burden on employees, improving efficiency.

Custom Application

Increase user interaction by integrating in-house applications with your preferred communication channels. Trigger in-house application flows by receiving user requests via communication apps or sending the requested information to users via WhatsApp, Slack, MS Teams, or other preferred communication apps.

ITOM Integrations

Receive real-time notifications via your preferred communication apps when new alarms occur. Be instantly informed of every event that occurs in your system without constantly checking your email outside of working hours.

System Applications

Automate integration with system software like Active Directory, VMware, File Server, Database Systems, etc., to reduce waste and increase efficiency. Offer fully automated IT self-service for end-users to improve customer and employee satisfaction.

Enterprise Application

Share data from corporate applications like SAP, Oracle HR, Logo, and more with users via WhatsApp or trigger new flows in these systems via WhatsApp. The system can instantly respond to user inquiries and save time for both end-users and expert personnel.

Other CXO Use Cases

See how Autom Mate can be used across other typical Customer Experience solution use cases…

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