Teknorot
Achieving ISO 27001 embezzlement transaction compliance with Autom Mate, SolarWinds & ManageEngine
About The Customer
Teknorot is a leading manufacturer of steering and suspension components for passenger cars and light commercial vehicles in the automotive aftermarket industry, with a production area of 190,000 m2 and over 2,700 employees serving the industry globally. The company was founded in 1992 with 100% local capital and continues to operate from its facilities in the Düzce Industrial Zone, which covers a total area of 160,000 m2, including 120,000 m2 of indoor space and a large machine park with more than 2,300 employees.
The Challenge
Teknorot implemented an embezzlement management process to achieve compliance with ISO 27001 and proper management of the inventory system. The approval process was time-consuming and prone to errors and omissions because the forms had to be completed manually and the signatures of the administrators were obtained manually. This process required a lot of effort and was not efficient, relying on IT for oversight.
The IT department struggled to handle the burden of the process, resulting in significant deficiencies and gaps in inventory tracking and regulatory compliance. Additionally, e-mail notifications about important outages from the monitoring software were not accessible outside of working hours, causing serious downtime and customer dissatisfaction with systems and services.
The Autom Mate Solution
Autom Mate automatically forwards inventory requests, employment, and exit forms kept on ManageEngine ServiceDesk Plus for the manager’s approval, and the approval process proceeds completely digitally. When completed, it automatically creates a form containing the associated inventory, approval dates, approvers, and user information. This form is directly related to the relevant record, so it will never be lost.
Autom Mate instantly forwards a critical error notification opened in Solarwinds and ServiceDesk Plus to the relevant people by sending a message and call. If it cannot reach the contact, it escalates the call and updates the relevant record by calling the next contact.
