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Slack Integration & Automation

With Autom Mate’s ready-to-use Slack integration capabilities you can create your own chatbot in minutes for your unique business needs.

Turn Slack into a digital workplace hub 

A Slack-led Autom transforms Slack into a powerful digital workplace hub, integrating with ITSM, CRM, HRMS, and other backend systems to streamline workflows, improve collaboration, and enhance operational efficiency. This enterprise-wide approach creates a unified, automated environment where employees can manage tasks, resolve issues, and collaborate across teams—all within a single platform. By automating routine processes, organizations can drive productivity, reduce manual effort, and improve service delivery across the board. 

Sample Use Cases

Automated ticket creation

Users can raise IT incidents, service requests, or other support queries directly from Slack. The system automatically generates tickets in the backend ITSM or CRM system (e.g., ServiceNow, Jira Service Management). 

Real-time collaboration

Enables real-time collaboration between teams to resolve issues, update workflows, or share progress updates without leaving Slack. 

Process automation

Streamlines repetitive tasks like incident tracking, approvals, status updates, and resource allocation by automating these processes within Slack. 

Workflow Integration

Connects Slack to various systems (ITSM, CRM, HRMS, etc.), allowing users to trigger backend workflows—such as service ticket escalation, change management approvals, or customer updates—without switching platforms.

Integrations

ITSM/ESM Integrations

Autom Mate’s Slack-to-ITSM integration enables organizations to create and manage tickets directly from Slack conversations. Support teams can automate ticketing, workflows, and updates, enhancing efficiency and user satisfaction. 

CRM Integrations

Autom Mate enables customer service agents to manage customer inquiries, complaints, and support requests directly from Slack by integrating it with leading CRM platforms like Salesforce, HubSpot, or Zoho CRM.

HRMS Integrations

Autom Mate connects Slack with HR management systems (e.g., Workday, SAP SuccessFactors) to automate HR processes such as leave requests, payroll inquiries, and employee onboarding.

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