Service Management Orchestration
Autom Mate's SMO streamlines service delivery processes (requests, problems, changes, config updates etc) by automating workflows across ITSM platforms, ensuring faster resolutions and improving compliance handling
Connect ITSM, ESM & SIAM toolsets without expensive standardisation
Hyperautomation for better Service Management
When you orchestrate your Service Management tools everyone wins
Autom Mate orchestrates Service Management by integrating ITSM platforms like Jira and ServiceNow with communication tools (e.g., Slack, Teams), monitoring systems, and automation scripts (e.g., Ansible, Jenkins). The platform handles incident escalation, team coordination, and automated rollbacks for change failures. Autom Mate gives you the option to allow teams to use the tools that work best for them, rather than getting bogged down in standardising on one platform or selection of apps.
We now have a fully automated Service Catalogue. This has delivered time-saving, cost control, improved customer experience, and a predictable service management model.
Users can now reset passwords by forwarding their requests such as “I forgot my password” to the chatbot currently available within Vodafone. The whole process is automated.
Non-value-add workload for IT employees has been completely eliminated. Auditors can now also access the data they need faster during both global and local audits.
Previous
Next