The Essential Guide: Boosting Salesforce Performance with Integration Platforms

Salesforce is a powerful tool for businesses of all sizes, but when integrated with other platforms and technologies, it becomes a true powerhouse. With the help of integration platforms like iPaaS, Salesforce can be connected to a variety of systems, unlocking new capabilities and automating processes that were previously manual. These integrations enable data to flow seamlessly between different systems, eliminating silos and providing a more holistic view of the customer.

Whether it’s syncing data between Salesforce and your ERP system or connecting Salesforce with a marketing automation platform, integrations can help streamline workflows and make your team more efficient. In short, Salesforce integrations, when done via iPaaS, can revolutionise how businesses use this CRM and maximise the value they derive from it.

The Benefits Of Integrating Salesforce With Other Systems

There are several benefits of Salesforce integration with other systems:

  • Improved data accuracy allows you to bring all of your customer data into a single platform, making it easier to manage and analyse.
  • Streamlined processes and increased efficiency: By automating tasks, such as updating customer records or sending marketing emails, you can save time and reduce the risk of errors.
  • Enhanced collaboration and communication: Integrating Salesforce with systems like Slack or Google Workspace can help teams collaborate more effectively and share customer information in real time.
  • Enhanced customer experience: Integrating Salesforce with other systems, such as your company’s email or chat system, can help you provide a more seamless and personalised experience for your customers.
  • Increased visibility and insights into customer data: Salesforce integration can help businesses create customised reports and dashboards that provide insights into customer data, helping them to better understand their customers’ needs and preferences.

Automation can help improve sales processes by streamlining tasks and freeing up time for more important activities. Here sales automation provides advantages: 

  1. Lead capture and qualification: Sales automation can be used to capture and classify leads based on information such as their industry, company size, or location. This can help sales teams prioritise their efforts and focus on the most promising leads.
  2. Appointment scheduling: Schedule appointments with leads or customers based on availability, eliminating the need for back-and-forth emails or phone calls.
  3. Sales forecasting: Track sales data and generate forecasts based on historical data, helping sales teams plan and set goals.
  4. Lead nurturing: Automation can be used to send personalised email campaigns and other communications to leads to keep them engaged and move them through the sales funnel.
  5. Sales reporting: Generate reports on sales data, such as pipeline, conversion rates, and average deal size, helping sales teams better understand their performance and identify areas for improvement.

Salesforce Integration Types

Salesforce integrations provide a wide range of integrations with other software and services out-of-the-box. Thanks to these integrations, the technologies you use in your company work synchronously with each other. Thus, it becomes possible to manage workflow processes seamlessly. 

Custom integrations using APIs and integration platforms allow you to connect Salesforce to systems not supported by prebuilt integrations or connectors. This can be useful if you have a custom app or system that you want to integrate with Salesforce. 

There are several types of Salesforce integrations, including:

  • API integration: This type of integration uses APIs (application programming interfaces) to allow different systems to communicate and exchange data with each other. Salesforce provides a number of APIs, including REST APIs, SOAP APIs, and the Bulk API, which can be used to integrate with a wide range of systems.
  • Pre-built integrations: These are pre-built integrations that can be easily installed from the Salesforce AppExchange, a marketplace for third-party integrations and applications for Salesforce. Connectors can be used to integrate Salesforce with popular systems like Google Workspace, Mailchimp, and Slack.
  • Custom integration: This type of integration involves building a custom integration using the Salesforce API or other integration tools. Custom integrations allow you to connect Salesforce to systems that are not supported by pre-built integrations.
  • Data migration: This type of integration involves moving data from one system to another, such as migrating customer data from an old CRM system to Salesforce. Data migration can be done manually or using a tool or service specifically designed for data migration.
  • Hybrid integration: This type of integration combines different integration approaches, such as API integration and pre-built integrations, to meet the specific needs of an organisation.

Using an integration platform such as Autom Mate can make it easier to create custom integrations, as it provides tools that simplify the process of connecting disparate systems.

How integration platforms turn Salesforce into a powerhouse

With iPaaS integrations, Salesforce is becoming an advanced force for businesses. iPaaS is a cloud-based system that enables businesses to connect and integrate various applications, systems, and data sources. It provides the opportunity to create integration without the need for coding or IT resources. Thanks to these gains, Salesforce turned into a powerhouse.

Integration platforms can enhance Salesforce’s capabilities by connecting it to other systems and applications, automating tasks, and providing additional functionality. Some examples of how integration platforms can enhance Salesforce’s capabilities include:

Connecting to other systems

Integration platforms can be used to connect Salesforce to other systems, such as your company’s email system, marketing automation platform, or e-commerce platform. This allows you to centralise customer data and automate tasks, such as updating customer records or sending targeted marketing emails.

Automating tasks

Automate tasks within Salesforce, such as creating records or updating data based on triggers or events in other systems. This can help save time and reduce the risk of errors.

Providing additional functionality

Integration platforms can be used to add additional functionality to Salesforce, such as support for custom data types or the ability to integrate with systems that are not supported by Salesforce out of the box.

Automate & Integrate Everything with Autom Mate

Automation technologies are likely to be among the most important business management tools of the future. In this context, Autom Mate offers great tools for businesses to perform standard tasks for business management. Thanks to artificial intelligence-supported RPA-based Autom Mate, you can easily integrate without the need for coding. With its drag-and-drop design tool interface, you can make automation without IT or coding knowledge.

Slack Integrations—How Integration Platforms Turn Slack Into a Powerhouse

Slack is a powerful tool for communication and collaboration within teams, but it’s even more powerful when integrated with other apps and services through an integration platform as a service (iPaaS). With the right integrations, Slack can become a true powerhouse for your organisation, streamlining workflows, automating tasks, and providing a central hub for all of your team’s communications. Whether it’s connecting to a project management tool, an e-commerce platform, or a CRM, integrating Slack with other apps and services can help your team work more efficiently, stay organised, and make better decisions.

slack integration

Additionally, integration platforms like iPaaS provide a seamless and easy way for teams to connect and automate workflows between different apps and services, thus saving a lot of time and effort for the teams. This, in turn, increases productivity, helps teams to focus on the more important work and provides real-time visibility and control over their projects. Overall, iPaaS has the ability to transform Slack into a game-changing tool for businesses of all sizes and industries. Let’s look at how integration platforms can transform Slack into a powerhouse.

The benefits of integrating Slack with other systems  

With Slack integrations, you could get more out of your tools! Slack channels are where work gets done. Bring your tools to your colleagues and save time while also avoiding switching contexts. Streamline daily tasks on Slack to save time. Your entire team may participate via video calls, manage calendars, and work on files without leaving the context. Slack is always a safe haven for your department’s key apps. Connect specialist tools to promote their use and adoption so that teams can act swiftly. Slack is intended to operate with your custom-built solutions and procedures. In reality, over 650,000 bespoke apps are used by consumers every week. You, too, can develop your own solutions, either with or without coding.

Integration platforms (iPaaS) can automate some Slack activities, saving time and decreasing errors. Without creating a single line of code, anyone in Slack can turn repeatable operations into automated workflows. Allow Workflow Builder to handle the administrative tasks so you can focus on your most essential initiatives. Connect, streamline, & automate! Learn about the power of applications and tools!

How integration platforms (iPaaS) turn Slack into a powerhouse

With the right Slack integrations, teams can streamline workflows, automate tasks, and provide a central hub for all communications, helping organisations to work more efficiently and make better decisions. Here are some benefits of Slack integrations:

Improve project management

Integrating Slack with other apps can significantly improve project management by streamlining workflows, automating tasks, and providing a central hub for all team communications. For example, by connecting Slack with a project management tool, teams can easily create and assign tasks, track deadlines and progress, and receive real-time updates and notifications, all within the Slack interface. This eliminates the need to switch between multiple apps and platforms, reducing the chance of errors and increasing team productivity.

Additionally, connecting Slack with other apps can help to automate repetitive tasks, such as creating reports, updating project status, and sending reminders. This can save time and effort for team members and improve the overall efficiency of the project management process.

An example: Evernote enables the cross-platform synchronisation of conversations, notes, and documents.

Action items from post-meeting brainstorming sessions and suggestions: An accessible Evernote note can be created from any message posted to a Slack channel. Alternatively, you can copy and paste the URL of the note into Slack to share it with the team so they can discuss it there. This will allow everyone on the team to view a preview of the note’s contents. Did we also mention that you can use Slack to search for content on Evernote? Return to your work instead of jumping between contexts and toggling.

Close sales deals faster— CRM

With Slack / CRM integration, sales and service teams can access and update customer information, track leads and deals, and receive notifications and updates all within the Slack interface. This eliminates the need to switch between multiple apps and platforms, which can save time and improve efficiency.

Additionally, by integrating Slack with a CRM app, teams can receive real-time notifications when a customer takes a specific action, such as making a purchase or requesting support, allowing teams to respond quickly and provide excellent customer service. Moreover, the integration can facilitate communication between different teams, like sales and customer service, enabling a smooth handover of leads and customer issues.

Overall, integrating Slack with a CRM app can help teams to stay on top of customer interactions, improve communication and collaboration between teams, increase efficiency and productivity, and ultimately drive sales and improve customer satisfaction.

Track the team’s objectives and key results (OKRs)—Ally

You can easily set and track team OKRs from within Slack with the help of the Ally connection (and say goodbye to unwieldy and quickly outdated spreadsheets). Don’t worry if you’re unfamiliar with this goal-management structure; the software has automation that guides you through it and built-in best practices.

Slack is made to integrate with the solutions and procedures you’ve developed on your own. In actuality, approximately 650,000 unique apps are used weekly by users. Your own solutions can be developed, either with or without the use of code. Create unique apps that combine your internal resources, systems, and information to function as only your business can.

Automate, & Integrate Everything with Autom Mate

A platform for RPA that uses artificial intelligence is called Autom Mate. It facilitates the automation of repetitive operations with 100% web-based drag-and-drop design tools without the need for technical expertise. Using our simple drag-and-drop interface, you can use Autom Mate to create automated flows with the apps and patterns you need.

To start imagining the future of your job, look at the effects of Autom Mate, speak with one of our specialists, or provide a live demo. With hyperautomation, Autom Mate takes automation to a new level and hand-selects the best features to provide its users with a platform for automation and integration that is always expanding and changing. It offers solutions for the Digitization Framework, Robotic Process Automation, Enterprise Integration Platform (eiPaaS), & AutoML to help businesses achieve their goals regardless of industry-specific needs.

Autom Mate Marketplace

Autom Mate offers numerous fully functional automation and integration models designed by Autom Mate users on the Autom Mate Marketplace. It’s like an App Store, but for ready-made automations and integrations, so you don’t even have to design integration in many cases. Try Autom Mate now to see how easy it is to leap your operations to the future. 

Top 10 IT Processes to Automate with RPA, hyperautomation, and iPaaS

Automation is the next big thing in the IT world. Companies are investing heavily in robotics process automation (RPA), hyperautomation, and intelligent process automation software to automate various operational tasks and make their processes more efficient. Here are ten popular IT processes that can be automated with RPA, hyperautomation, or intelligent workflow automation software:

it process rpa integration

1) Invoice Processing

 Invoice processing is one of the core IT processes that can be automated with RPA, hyperautomation, and iPaaS. By automating this task, businesses can streamline the process, improve accuracy, and reduce the risk of errors. This can help to save time and resources, which can be reinvested in other areas of the organisation.

Invoice processing is a repetitive task which means that it’s performed by employees over and over again every day. It’s also a manual task that can be automated using RPA, hyperautomation, or iPaaS solutions.

2) Data Entry and Data Processing

 Data entry and processing are another set of repetitive tasks that you can automate with Autom Mate Solution. This can include entering data into a database, updating information in a form or spreadsheet, and extracting information from documents (like a medical record) to create reports.

3) HR Processes

 The automation of HR processes is one of the most exciting areas for RPA, hyperautomation, and iPaaS. In fact, it’s often one of the first places that organizations turn to when looking at automation software. This is because HR processes are so time-consuming and important to an organization’s success. However, they’re also generally done manually by employees who have to go through many steps in order to complete them.

  • Automating employee onboarding makes sense for any company because it saves you time and money while helping new hires become productive faster than if they were manually onboarded. 
  • The process typically involves multiple manual steps that involve extensive data entry into different systems, including spreadsheets and databases. 
  • However, with RPA & hyperautomation, you can automate these tasks allowing your team more time doing what matters most: finding more qualified candidates!

4) Customer Service

 Customer service is not only a high-volume, low-value process but also one of the most important functions of any business. With over 80% of customers leaving their money with companies that provide great customer service and support, businesses are finding more ways to enhance their customer experience.

Automating this process can help improve customer satisfaction and reduce costs. In fact, according to our research at Automate 2015 – The Conference on Robotics and AI, 85% of businesses feel they need RPA or hyperautomation to improve their customer service.

There are many ways to automate customer services processes: 

  1. From robotic assistants and chatbots for self-service, all the way up to fully automated emails answering queries about products or membership status changes
  2. If it’s happening online between people, then there’s probably a way you could automate it!

5) Procurement

 Procurement is a key process that can be automated. RPA can help with sourcing, supplier management, and procurement management. For example:

  • Contract management and contract compliance (Automate repetitive tasks with contract lifecycle management using Automate)
  • Supplier performance management (Dynamically monitor supplier performance against agreed-upon KPIs to ensure the best service quality by automating the end-to-end process for continuous improvement)

6) Marketing and Sales

 Marketing and sales processes are often repetitive, which can make them ideal candidates for automation. When you use RPA to automate marketing and sales, you can increase productivity by reducing the amount of time it takes to complete your tasks. This is especially true when it comes to the IT process of automating marketing and sales tasks, as RPA can help reduce manual errors that happen when people are performing repetitive tasks. By automating these processes, businesses can streamline their operations and free up time and resources to focus on more value-added activities.

Automate Marketing & Sales Processes

Autom Mate’s solution for marketing & sales automation is designed to help small businesses improve their marketing efforts through the automation of manual workflows performed by employees in these departments. The solution also provides a way for employees to submit new ideas or requests into the system so they can be reviewed by managers before being implemented by an approved worker using iPaaS (integration platform as a service) capabilities we offer with XaaS products like ServiceNow or Salesforce Service Cloud.

7) IT Support

 IT support is a process that is often overlooked. In order for the business to run efficiently, it’s important to have a process in place for handling all IT requests.

RPA or iPaaS can be used to automate the IT support process. RPA helps with trouble tickets, whereas iPaaS takes care of user help desk tickets and other requests from end users.

8) Change Management

 Change management is a process of managing change in the workplace. Change management helps an organisation make sure that any changes it makes are implemented in a way that is mutually beneficial for everyone involved and that risks are minimised as far as possible.

Change management usually involves a change manager or project manager who oversees all changes made to an organisation, whether they be technical or administrative. The person responsible for overseeing these changes will usually have to fill out some paperwork, ensure proper training occurs before work begins on new projects, and keep track of how much money has been spent on each phase of development so they can report back to their superiors if necessary.

It’s often said that change management is important because it can help reduce costs and free up valuable resources within an IT department by making sure no unnecessary spending occurs during a project.

9) Financial Processes

 Financial processes are often the most complex, requiring a high level of accuracy and time-consuming manual work. They also require a high level of trust, as they are heavily regulated and sensitive in nature.

These processes include:

  • Accounting
  • Payroll processing
  • Accounts payable processing

10) Legal Processes

 Legal processes are complex and time-consuming. But with the help of RPA, you can automate this process of data collection, analysis, and review to reduce the cost of legal processes.

RPA can help improve the quality of legal processes by reducing human error and ambiguity in contract management. With RPA at your disposal, you’ll have access to a set of tools that can easily understand context based on language or terminology used within contracts; this will help reduce any manual errors made when reviewing contracts.

Here’s Your Favourite Helper in Automation & Integration: Autom Mate 

4me integrations

 

  Automation systems are used to improve productivity and reduce costs. Autom Mate is a leading provider of automation solutions that allows companies to automate their business processes. The IT process of integrating your automation systems with various technologies can make them more efficient and allow for better results. We have helped many clients automate their businesses effectively, and we can help you too! By utilising our automation solutions, businesses can streamline their operations and free up time and resources to focus on more value-added activities.

  • The first step towards automating your business is to choose if you need an RPA (Robotic Process Automation) or a Hyperautomation solution. Both offer the same benefits but provide different features depending on your specific needs.
  • Autom Mate iPaaS Technologies – An iPaaS (Integration Platform as a Service) is an easy way for developers or non-technical staff members to build custom integrations into other applications without needing any programming knowledge at all! Our iPaaS offers data synchronization between two systems, data transformation from one format into another before being sent over an API connection, or even just simply sending out emails using webhooks triggered by events occurring within our platform such as when someone logs in/out of their account etcetera – whatever it may be that needs to be done at no cost unless it becomes more complex than what we’ve outlined above which would require additional cost than charged accordingly depending on the complexity involved.

 Autom Mate, which is among the most preferred automaton and hyper-automation providers, allows you to easily manage all your IT processes together with the above processes. You can also choose the most suitable app integration for your workflows from the marketplace and start using it.

 Automation is the future of business, and we’re excited to be part of that movement. We know that our customers are looking for ways to reduce costs and free up resources so they can focus on what matters most: serving their customers.

Enhanced Automation: Jira Integration with RPA and iPaaS for Efficiency Boost

Jira is a software development management tool that helps teams manage projects. It allows you to track changes, issues, and bugs in your IT systems. Jira integrations allow you to connect your system with other apps or services so that they work together as one project management system. This can be done by using Autom Mate as an automation tool.

jira integrations

What is Jira, and why is it beneficial to integrate with iPaaS? 

Jira is a software development tool that helps teams manage their workflow and projects. It’s used by thousands of companies around the world, including top-tier enterprises like Starbucks and Walmart. Jira is a cloud-based project management tool that helps teams collaborate, track progress, and get work done faster. With Jira on your side, you’ll be able to:

  • Plan better with Agile planning tools like TFS (or equivalent) so your team can focus on what matters most – creating great software instead of worrying about how they’re going to get it done!
  • Monitor progress throughout each sprint or iteration so you know exactly where you stand at any given time – no more guessing!

Keep your team on track with a powerful backlog management system that allows you to manage all of your ideas and tasks in one place.

Overview of Jira: What features does Jira offer? 

The project management tool Jira offers you the ability to track your tasks and issues in an organised way. It’s an integral part of the Atlassian suite, which also includes Confluence and Hipchat. Jira comes in three versions: on-premises, cloud (paid), or hybrid. The following table provides a quick overview of each version’s features:

  1. On-premise: This option lets you run Jira locally on your own servers at home or at work without having to pay for additional licenses if you have more than one person using it simultaneously; however, this does require some technical know-how about setting up local repositories and permissions for users so they can access specific areas within Jira when needed most effectively without downtime or security issues arising from someone else accessing sensitive information like passwords, etc…
  2. Cloud: This is the most popular option for businesses who are looking to introduce Jira into their workflow. The cloud version offers all of Jira’s features at a low cost, along with many other benefits, including
  • Accessibility from any device with an internet connection
  • Updates are automatically applied to your system without you having to worry about them breaking anything or costing time/money to install on your local servers
  • Flexible payment options: Monthly, yearly, or one-time license payments

Benefits of Jira Integration with iPaaS

By using a single tool for all environments, you can also reduce costs by eliminating the need for multiple tools. This helps ensure that your team is always working with the most up-to-date information—and that no one is working with outdated data. Jira integration with iPaaS enables you to increase the productivity of your team by providing real-time access to updates in both environments.

The increased automation and enhanced visibility will help reduce errors, improve consistency, and improve collaboration between teams. This allows for a more efficient workflow that reduces time spent on manual tasks (e.g., creating templates or copying data from one environment).

Types of Jira Integration Use Cases 

Jira integrations are used to automate tasks and processes in Jira. This can be done by integrating with other applications or automating the creation of new issues from within your own application. Here are some common types of Jira integrations:

Automate Issue Tracking

Using the issue tracking integration, you can add comments on issues that have already been created in another system (for example, Trello). So that they’re automatically captured when you create a new issue in Jira. You could also use this feature if you want to keep track of all the issues created by your team members as they work on them throughout their workflow process. 

Automate Workflows

If you have something specific about how certain types of business processes happen, you can use an automation tool like Autom Mate. It can help you save time by automating repetitive tasks like sending emails after receiving payment confirmation emails from Stripe. Not only that, but you can also easily automate workflows such as sending, receiving, and order management.

Synchronise Data Between Jira and Other Applications

Data integration between Jira and other applications makes it easier to manage complex processes. You may be managing your workflow using many tools such as WhatsApp groups, telegram channels, discord channels, or slack groups. You can manage all these processes very easily with the Jira integration. Here are some data syncronisation integratios between Jira and other applications:

  • Jira – WhatsApp Integration
  • Jira – 4me Integration
  • Jira – SolarWinds Integration
  • Jira – ManageEngine Integration
  • Jira – Twilio Integration
  • Jira – Slack Integration
  • Jira – MS Teams Integration
  • Jira – VMware Integration
  • Jira – ServiceNow Integration
  • Jira – Microfocus Integration

Create Custom Integrations

It is possible to make special integrations between many different applications, not only limited to these. Integrations between applications that are frequently used in the business world, such as Google Calendar, are made possible by automation. This is an example of a workflow that could be automated using Autom Mate. This would not only save time but also help ensure that all tasks are completed in the right order and that nothing falls through the cracks.

Examples of Jira and Other App Integrations 

Jira and Other App Integrations

  • Jira and WhatsApp Integration: Create a request by accessing the Service Catalogue and incidents ticket when a service is down. Check the status of the ticket they have opened before. Communication can be made through ready templates, and content such as pictures and videos can be sent.
  • Jira and Slack Integration: With this integration, you can add tasks directly from the chat window in Slack using a bot that allows users to create new issues in their respective Atlassian products, such as Confluence or Crucible. The bot will also notify them when there are new tickets created or modified on their lists. Users also can get real-time notifications of new issues from their Slack channels or chat rooms.
  • Jira and Microsoft Teams Integration: With this integration, users can access their organisation’s shared knowledge base (KB) repository via Teams without having to log into any other external systems like SharePoint Online or Exchange Server Online; they just click “Add Issue” from within the KB repository itself!
  • Jira and Google Calendar Integration: This integration allows users to create events in their calendars directly from Jira. It also enables them to add a task directly from the event description. 
  • Jira and Dropbox Integration: With this integration, users can access files stored in their Dropbox accounts or share existing content with others without leaving Jira.
  • Jira and Gmail Integration: Jira and Gmail integration enables data transfer between Gmail and the application, allowing users to create, edit and comment on Jira tickets using Google Mail (Gmail), Groups and Calendar.
  • Jira and Trello Integration: The Jira and Trello integration allows users to work on a project in sync. Any change made anywhere is immediately notified to the other party. It also allows users to work together at the same time.
  • Jira and Microsoft Office 365 Integration: This integration allows users to access their organisation’s email account from within Jira without having to log into any other external systems like SharePoint Online or Exchange Server Online; they just click “Add Issue” from within the email message itself!

How to Integrate Jira with Other Apps? 

Autom Mate is a tool that helps you integrate Jira with any suitable app, including

  • Gmail: Add tasks from your inbox to Jira in a few clicks.
  • Slack: Create issues and manage tasks in real-time.

Integration of Jira with other apps is easy with Autom Mate. By using the drag & drop interface of Autom Mate, you can integrate Jira into any suitable app and get started instantly! You can also find users’ favourite Jira integrations on the Autom Mate Marketplace and start using them instantly. Jira integrations are beneficial for your organisations that have Jira as their project management software. It provides an easy way to integrate with other apps and tools, which is especially useful when you are working with different teams on different projects at once.

The Complete Guide to 4me Integrations: 4me Integration Use Cases That’ll Transform Your Workflow

Through the integration of ITSM, ESM, and SIAM capabilities, 4me enables smooth collaboration across all internal departments, including IT, HR, and Facilities, as well as externally managed service providers. The management can maximise the business value gained from each service thanks to 4me’s total visibility and control over service pricing and quality. With its distinctive service-centric architecture, 4me integrations enable any organisation to increase service delivery and quickly introduce new services. Utilising a flexible platform and service catalogue, businesses are better equipped to respond rapidly to client requests, enhancing the customer experience.

4me integrations iPaaS

With the 4me service, there are countless integration possibilities. In order to make it simple for developers to create integrations with other applications, the 4me Developer website is kept up-to-date. Here is a guide to 4me integrations. Let’s dive in!

4me Integration Use Cases

Integration use cases can range from automatically creating tickets in 4me when customers submit requests via a website or email to integrating 3rd party systems with 4me to enable access to customer data and automated workflows. Additionally, 4me integration use cases can help organisations automate time tracking and customer notifications, as well as provide customers with self-service options.

Integrating 4ME with Business Process Management Systems: a Strategic Approach

The main advantage of integrating a BPM system with 4me is that it can help improve the efficiency and effectiveness of business processes. By integrating the two systems, businesses can streamline and automate many of their business processes, reducing the need for manual work and minimising the risk of errors. This can save organisations time and money and help them provide better service to their customers.

4me Integrations With Chatbots & Helpdesks Provide a Streamlined Experience

Chatbot integrations in 4me on iPaaS are a powerful way of leveraging the power of artificial intelligence in your IT operations. Chatbot integration allows you to automate and streamline communication with your customers, enabling them to solve their IT problems faster and more efficiently. Integrating 4me on iPaaS, you can create custom chatbots that can interact with customers in any language, and that can be integrated with other systems such as Salesforce and Microsoft Dynamics. This allows you to provide a better customer experience by reducing the need for manual tasks and allowing your customers to quickly and easily find the solutions they need.

Additionally, you can easily customise the chatbots with custom logic and rules to ensure that it meets the specific needs of each customer. With 4me integrations, you can also use the chatbot to monitor customer satisfaction and provide feedback on customer service. This helps you ensure that your customers are getting the best possible service and that their issues are being addressed in a timely manner. In short, integrating 4me with chatbots lets you take advantage of the power of artificial intelligence to improve your IT.

These and many additional integrations of chatbots and helpdesks will provide you with a more streamlined experience. We’d like to take this chance to remind you that you may connect a third-party chatbot or messaging service (like WhatsApp or Slack) to 4me via Autom Mate.

4me Integrations in HR

Employees currently operate in a digital and hybrid environment. They anticipate being able to click a button to quickly obtain the services they require from the Human Resources Department. Managers aim to prevent time loss caused by ineffective procedures and make their workers happy and productive. To deliver the services that employees want and deserve, firms can use 4me to automate and streamline HR service delivery.

A unique enterprise service management platform

Organisations may boost productivity and employee happiness by making it simpler for staff members to get help when they have a problem or require assistance from another department. With the help of 4me’s enterprise service management (ESM) platform, staff members may access support for all of the services the company offers in one location. You can set up intricate workflows involving numerous internal departments and third-party service suppliers. Offering a single point of entry for customers to report any problems or make any service requests enables smooth collaboration across all

How to Implement a 4ME Solution in Your Business to Increase Efficiency And Profitability

An integration case study and a business case study can demonstrate how Autom Mate and 4me can work together to increase productivity and profitability. Regardless of the user’s degree of technical expertise, Autom Mate is a web-based platform designed to construct an automation or integration process that is simple to use. Using pre-built bots from the 4me Market Place or custom automation, Autom Mate allows you to combine 4me with other programs.

Between 4me and outside programs, Autom Mate offers integration capabilities. Increase the functionality of your 4me applications by integrating other apps for asset management, monitoring, message notifications, and more.

Notification Integrations

With the use of third-party communication technologies, make sure to get all important system messages. Get immediate alerts and stay informed about your system by calling, sending SMS, receiving mail, etc. Twilio, MS Exchange, and WhatsApp interaction with third-party tools.

Messaging Integrations

4me whatsapp integrations

These integrations let you improve your user experience while maintaining your existing behaviours. Increasing accessibility through messaging apps like WhatsApp, Slack, etc., with a user-friendly service catalogue.

System Integrations

By integrating system software such as Active Directory, VMWare, and others, you may increase productivity and save time and effort. Improve customer and employee satisfaction by allowing end users to access completely automated IT self-service.

ITOM Integrations

Using ITOM connections, offer automated Collaborative Event Management and Incident Management. Integrate 4me with external monitoring and management software, such as SolarWinds, PRTG, etc.

Sample use cases for 4me Integrations

Alert Notification Service

You may simply learn about crucial system alerts and warnings with the help of the 4me notification service bot. Use 4me to integrate with services like WhatsApp, MS Exchange, Twilio, Slack, and more to receive notifications.

User Onboarding

The Onboarding Process bot enables the addition of a new user and their email address to an Active Directory and Exchange Mail account in accordance with the specifications specified in the Service Catalog request. In order for the new user to have access to the department’s emails, files, and folders, it adds them to the security and distribution groups of the relevant department. The account and rights of a new user are set up before they begin working for your firm.

Whatsapp Chatbot

When a service is unavailable, open an incident ticket in the service catalogue and create a request. Check the progress of the ticket they previously opened. Content like photographs and movies can be sent, and communication can be done using pre-made templates.

CMDB Populate

Transfer the devices from the network, server, and application monitoring tools to a centralised CMDB. It makes it possible for you to always have an up-to-date central inventory database on your ITSM tool.

Integrate & Automate Every App and Workflow with Autom Mate

Autom Mate is an hyperautomation and integration tool that can provide intelligent automation and integrations. It is designed to streamline processes and allow for the efficient and accurate transfer of data. It comes with countless integrations, including 4me integrations, allowing users to integrate 4me with other systems quickly and easily. With Autom Mate, users can save time and money by automating manual processes and eliminating redundant tasks.

The Advantages and Disadvantages of Integration Platforms (iPaaS)

The benefits of iPaaS (Integration Platform as a Service) are becoming increasingly evident in the modern digital landscape. With iPaaS, businesses can quickly and efficiently integrate various applications and data sources, streamlining their operations and reducing the costs associated with manual integration. It also allows organisations to quickly and easily access new technologies while providing a secure, reliable platform for data integration.

benefits of iPaaS

In today’s digital world, where technology has developed so much, iPaaS technologies have gained rapid growth. As a matter of fact, a study by Gartner has shown that it has become one of the fastest-growing enterprise software technologies in the past decade. iPaaS technology, which has a structure and working logic far beyond traditional integration technologies, comes to the fore in many ways and has started to become more popular day by day. In this article, we have compiled the advantages and disadvantages of using the iPaaS technology for you.

What is an iPaaS (Integration Platform as A Service), and Why Should You Care?

Integration Platform as a Service (iPaaS), the new cloud computing trend, is the general name of a system that connects different cloud-based services, applications, and processes. In today’s technology, where the digital world is developing rapidly, businesses, brands, and individuals use dozens of tools at the same time. At this point, for businesses that receive different services from all of them, PaaS services enable things to progress much more practically and smoothly. iPaaS, which is one of the last points of integration technologies, provides many benefits and advantages to businesses.

What are the Benefits of iPaaS?

iPaaS integration technologies, which emerged as a need thanks to the rapid development of cloud automation software technologies, brought many benefits to businesses. iPaaS benefits can be briefly listed as follows:

1) Faster Value Capture

Among the benefits of iPaaS, the most prominent and the first factor that comes to mind is rapid value acquisition. iPaaS, the integration technology that combines the different resources of business operation processes in a single point and enables them to manage seamlessly, contributes significantly to the DevOps pace, agile implementation, and development cycle.

2) Efficient Integration Results with Few Jobs and Special Skills

Automation technologies such as iPaaS focus on adding value at the software scale without requiring special skills. In this context, users spend very little energy and time and perform many works without requiring special skills. In this way, while increasing productivity, a smooth workflow is also ensured.

3) Advanced Scalable Structure

iPaaS technologies have a scalable structure for developing businesses, regardless of whether they are small or large. In this context, although iPaaS technologies used by a team of 5-10 people and iPaaS technologies used by teams of 50-100 people differ in scope, they essentially continue to operate at the same high efficiency.

4)Low Integration Cost

iPaaS Integration solutions are also a preferred solution due to their low cost. Technologies such as middleware, integration architectures, enterprise bus (ESB), and enterprise application integration have much lower costs than license fees. Low-cost advantages also enable medium and low-sized businesses to benefit from business automation technologies. In multi-tenant resources, creating multiple instances for each user action can cause various problems. However, iPaaS technology allows resources to be shared among tenants, resulting in lower costs, less conflict, and improved speed.

5) Reduced Complexity

With the help of iPaaS, the complexity often encountered in companies’ IT departments is solved. At this point, all iPaaS technology, including the user interface, focuses on making things go more smoothly. Data in the IT environment is managed thanks to integration technology.

6) Data security

The digitalisation of businesses has revealed the concept of big data, and each business has a unique data collection. For this reason, it is very important to manage the data correctly and to ensure its security at the same time. In this context, thanks to iPaaS integrated technology, outsourced data can be easily managed through a single platform, and data security is also ensured. In addition, GDPR compliance becomes easier in the complex data world. Data protection operations are more easily provided under a single platform.

iPaaS Use Cases

What are the Disadvantages of Using an iPaaS Platform?

The disadvantages of iPaaS, which bring many advantages and benefits, are not without their drawbacks. In this context, some disadvantages of iPaaS technologies, which have some limitations, are as follows:

1) Not everyone may be involved

Although easy to use, iPaaS technologies also require some technical knowledge. Therefore, not every user in your business can use iPaaS technology as efficiently as you do.

2) Workflow automation

Not all iPaaS technologies can automate the workflow. That’s why the iPaaS company you choose is important here.

3) Business communication robots

Some iPaaS technologies may not include business communication robots in the system.

How to Choose Which iPaaS Plan Fits Your Needs Best?

Businesses are now rapidly evolving toward digitalisation in many ways. That’s why he outsources more than one of his needs. Although this ensures that workflows run smoothly, it also brings new requirements, such as the smooth management of these external resources. At this point, although integration technologies come to mind, it is also important that this integration system is integrated with the workflow. The practical and smooth execution of the workflow is not limited to these but choosing iPaaS plans that benefit from artificial intelligence and automation systems allows you to create a seamless workflow.

Autom Mate, which produces seamless workflow technologies for businesses by making use of artificial intelligence and automation technologies, enables businesses to fully meet these needs. Based on Autom Mate’s advanced hyper-automation technologies, the iPaaS plan allows you to manage the workflow in the right way. Privileges that allow you to run many of your workflows smoothly thanks to Autom Mate advanced automation systems:

  • AI-powered automation
  • Advanced Hyper automation systems
  • Integrated technologies

Autom Mate’s advanced iPaaS technology provides many benefits in terms of data security along with many benefits as well as running workflows smoothly. Powerful data mapping is made with the features provided by Autom Mate iPaaS technology. It also provides easy custom connector creation and a robust connector set. At the same time, authentication and access control based on user directories are carried out in Autom Mate iPaaS technology, which provides seamless integration with API management.

Strengthen Your ITSM and Monitoring Application with ITOM Integrations

Deliver the right customer experience, in real-time, with the right technology.

Integration is the key that unlocks new possibilities and fully maximises ITSM and Monitoring ITOM application potential.⁣ Figure out the tasks you’re currently doing manually and how these tasks can be automated with ITSM and ITOM integrations.⁣

The success of a business depends on the quality of services provided to its employees and customers. Organizations resort to service management to provide services efficiently. However, ensuring best practice service management is as closely related to using the right technology as it is to designing appropriate processes. Striking the right balance comes with benefits such as responsive service delivery, a seamless customer experience, streamlined service management, smart automation, and compliance with privacy regulations.

ITOM and ITSM integrations

IT services require a strategic approach that focuses on the end user. For this reason, ITSM and ITOM and ITSM integrations and strategies can help you build an IT organisation that is highly responsive to business and user needs.

At this point, IT teams must constantly learn and evolve. They need to feel valued and empowered to make a difference in the organisation. IT teams can make informed decisions about what software to implement rather than responding to rules imposed by a layered reporting structure or rigid process. Strong IT teams are critical to strong organisations, as IT teams to drive productivity and digital transformation. The team is at the centre of ITSM and ITOM, ITSM integrations, and ITOM integrations.

After focusing on the strength of the IT team, it is possible to develop unique applications and capabilities that add value to the organisation. No matter how reputable the source is, “copying and pasting” another organisation’s standards and hoping they will work in your unique environment is insufficient. Successful IT teams build their approach to systems like ITSM and ITOM, but they are careful to consider how to adapt processes that will resonate with their customers.

What is ITSM?

IT service management, also known as ITSM, refers to the strategy behind the way an organisation delivers IT services to its end users. Technologies, processes, and people are important parts of ITSM.

ITSM focuses on understanding and meeting end-user needs. This ranges from designing IT systems with effective demand management to deploying processes, hardware, and software that enhance services. ITSM activities make it possible to grow and develop IT systems to meet evolving expectations and technologies.

What is ITOM?

ITOM is a set of applications used to maintain, manage and measure information technology operations more efficiently. The solution family includes topics such as provisioning, capacity management, performance and availability monitoring of system/network devices, automation, and management of IT processes.

What are ITSM and ITOM Features?

ITSM and ITOM have different and various features. These features are as follows:

  • Real-Time: Thanks to ITSM and ITOM, you can receive real-time notifications via communication applications.
  • Vendor Independent: Communication applications are integrated with software and become vendor independent.
  • Collaborative: ITSM and ITOM are multi-channel integration systems for collaborative event and event management.
  • Marketplace: ITSM and ITOM provide hundreds of ready-to-use automation and integration bots.
  • Cloud: ITSM and ITOM can be used for Native cloud applications and integrations.
  • iPaaS: iPaaS allows for standardisation of how applications are integrated into an organisation.
  • AI and Machine Learning: ITSM and ITOM offer continuous machine learning models on the go.

 

You can make the best of your application integrations with ITSM and ITOM.

ITSM ITOM integrations

Integrating ITSM and ITOM

ITSM and ITOM integrations are very important for the independence and security of applications. ITSM and ITOM integrations have a certain process. These processes are described as follows:

  • Service Request Management: Request management is a repeatable procedure for handling a wide variety of customer service requests, such as application access requests, software enhancements, and hardware updates. The service request workflow often involves recurring requests and benefits greatly from providing information to customers and automating certain tasks.
  • Knowledge Management: Knowledge management is the process of creating, sharing, using, and managing an organisation’s knowledge and information. It refers to a multidisciplinary approach to achieving corporate goals by making the best use of knowledge.
  • IT Asset Management: IT asset management is the process of ensuring that an organisation’s assets are accounted for, distributed, maintained, upgraded, and timely disposed of. Simply put, it is to ensure that the tangible and intangible assets in your organisation are tracked and used.
  • Incident Management: Incident management is the process of responding to an unplanned event or service interruption and returning the service to a working state. With all the software services that organisations rely on today, there are more potential points of failure than ever before. This process should therefore be ready to respond and resolve issues quickly.
  • Problem Management: Problem management is the process of identifying and managing the causes of incidents in an IT service. Problem management is not just about finding and fixing incidents. It is also about identifying and understanding the underlying causes of an event, as well as determining the best method to eliminate the root causes.
  • Change Management: Change management ensures that standard procedures are used to efficiently and quickly handle all changes in the IT infrastructure, whether it is introducing new services, managing existing ones, or solving problems in code. Effective change management provides context and transparency to avoid bottlenecks while minimising risk.

 

So, what are the integration use cases that process these processes and ensure that the applications are independent?

Integration Use Case

There are three basic examples of ITSM and ITOM use cases. These examples are explained in titles.

  1. Autom Mate Communication Apps
    Autom Mate Communication Applications integration provides easy integration with the most popular ITSM tools such as ManageEngine, 4me, Jira, Micro Focus, ServiceNow, and more.
  2. A New Channel of Communication
    For users who do not want to access IT services through a new channel, all IT services can be offered via WhatsApp, Slack, Ms Teams, WeChat and similar communication applications.
  3. Password Reset Process
    Processes that require quick action, such as password resets, are automated so that users can enjoy IT services with the highest satisfaction.

Integrations and Automations in the Same Platform: Meet Autom Mate

You can also be informed about critical notifications in seconds through your preferred applications. Avoid wasting time, resources, and reputation with Autom Mate. Autom Mate, an automatic notification service, provides instant notification of notifications from preferred applications with voice calls, SMS, WhatsApp, and mail alerts.

In addition, Autom Mate has collaborations with various applications such as ServiceDesk Plus WhatsApp, 4me MS Teams, and Twilio. You, too, can join the world of  Autom Mate and enjoy being fast and free!

Maximizing Efficiency: Exploring ERP Integration and its Functionality

Integrating ERP, CRM, and marketing workflows may seem too good to be true, but it’s possible and easy. The answer is ERP integration.

Imagine the control you can have with all these tools & flows working together, with each tool powering one facet of your company. When that happens, you will not just have less work to do every day, but more importantly, you will also have fewer decisions to make every day. Here’s all about ERP Integrations.

Companies must provide excellent customer experiences across the customer lifecycle in the current economic climate. If the industry’s explosive growth is any indication, the integration of essential business operations is now a requirement, and that’s where ERP integration comes into the picture.

What is ERP integration

ERP is incredibly important, and that cannot be emphasised enough. Businesses that operate in fiercely competitive environments are increasingly looking for ERP platforms to aid with scaling, smooth communication, and productivity bolstering. ERP systems, which were formerly utilised as back-office systems to manage accounting and financial information, now need to link with systems aimed at customers, including CRM, e-commerce, customer support, and many more, to enable a smooth customer journey. Everything you need to know about ERP integration will be covered in this article.

What is ERP Integration? 

An organisation’s core operational functions are managed and integrated using an ERP system. It is a single system that aids businesses in effortlessly integrating critical operations including planning, marketing, human resources, sales, inventory purchasing, and finance. ERP systems can be accessed remotely because they are web-based, which is very useful for companies with locations across multiple areas as it allows them to drastically reduce their operational costs.

Simply defined, ERP integration links and synchronises ERP software with other programs and data sources. Whether the data comes from the ERP or other systems, ERP software integration gives you a unified picture of data from several systems in real-time. Integration with ERP is significant since it improves workflow efficiency and team collaboration while also increasing company operations.

Benefits of ERP Integration 

Integration of the ERP system enables businesses to maximise their data and provide excellent client experiences. Following are the specific advantages businesses experience.

1.Increase efficiency

Because sales-related papers are dispersed among many archives, processing orders may take longer. Manufacturers can eliminate bottlenecks in the order-to-cash workflow and shorten processing times for order fulfilment, shipping, and billing by automating the operations that gather documents from various systems. Order-to-cash bottlenecks are reduced and order turnaround time is improved when all customer and product information is accessible in a single digital process.

2.Fewer mistakes & duplications

Data entry can be time-consuming, and there is a high probability that there will be errors and duplicate entries. Reduced manual entry will lead to fewer mistakes being made while entering orders, items, customer information, and other data. Because your online purchase solution and your ERP system handle information differently, integration provides the same standards for each system to ensure that they are communicating in sync.

3.Increased mobility

Your sales representatives must always have the most recent information available to them when they are on the road. Your sales representatives have immediate access to all customer orders, and inventories, along with your goods and prices, thanks to your ERP’s integration with your online ordering system. Your sales representative will benefit from an effective and fluid approach that will enable them to continue selling without worrying about whether they have the most recent catalogue or pricing.

4.Customise customer experiences

With the aid of ERP connectors, your business can gain insightful knowledge of the needs and potential wants of its clients. If you have access to all of the data that is already kept in the back office, you can create specifically customised offerings for your clients. However, the right technology must be utilised to link this data with other online, offline, and third-party sources in order to create a single, dynamic consumer profile. You can use this one view of the consumer and AI to suggest the offers and messaging that is most appropriate for all of your digital commerce activities.

Types of ERP Integration 

types of ERP integration

The ERP integration types are classified based on the type of ERP system. They are:

1.On-Premise ERPs

A typical on-premise ERP is installed directly within a business’s environment as opposed to being hosted in the cloud by a third party. The question of whether a company should move all of its business activities onto the cloud or just a portion of them has received a lot of attention. For some businesses, the level of protection and control you receive in your own environment is too valuable to risk.

On-Premise ERP Benefits

  • ERPs that are installed on-site give businesses the flexibility to modify and adapt the software to suit their particular requirements.
  • An on-premise ERP safeguards data to a level that you would not be able to achieve in some cloud situations, similar to control.
  • On-premise ERPs enable businesses in specialised or highly regulated industries a far higher level of control over the upkeep and management of their data.

Operational ERP Strategy

When dealing with different workflow processes like order management, supply chain, and manufacturing, organisations need an operational ERP strategy. Integration between administrative and operational ERPs aids organisations in streamlining processing and enabling visibility within each ERP for businesses that must pair activities with the upkeep of assets in their ERP.

2.Cloud ERP Integration

Instead of being housed inside a company’s data centre or behind its firewall, a cloud ERP is hosted on a third-party cloud computing platform. Similar to an on-premise ERP, the advantages and drawbacks of choosing this approach will change depending on the requirements of your business.

Cloud ERP Benefits

  • The amount of money an organisation may save is what makes cloud ERP the most tempting option. Enterprises just pay for what they use, with a little upfront expenditure and no further hardware investments, and costs are predictable over time.
  • As a result of the vendor’s ongoing software updates and problem-solving efforts, a cloud ERP provided by a third party will be more stable.
  • The growth of cloud computing has also made mobile accessibility possible, enabling businesses to use their applications on most devices and from any location.

Integrate Everything with the Power of Hyperautomation 

Using our simple drag-and-drop interface, you can use Autom Mate to create automated flows with the apps and patterns you need. To start imagining the future of your job, view the impact of Autom Mate, speak with one of our experts, or conduct a live demo. With the use of hyperautomation, Autom Mate has taken automation to a new level while offering its users a platform for automation and integration that is always expanding and changing. It offers Digitisation Framework, Robotic Process Automation, Enterprise Integration Platform (eiPaaS), and AutoML solutions to help businesses reach their goals despite industry-specific limitations.

Top Automation Trends that are Transforming RPA, iPaaS, and Automation

Automation is the buzzword of the 2020s, and it’s in constant evolution. As a PaaS company that specialises in automation and integration technologies, we’ve made a list of the top emerging automation trends that’ll transform the technology.

Automation is a system of rapid growth, continuous innovation and wider adoption. For this reason, automation has never been in a static category. In the race for digital transformation, robotic process automation (i.e. RPA), iPaaS and automation are generally touted as a fast and effective way to optimize key business processes and extend the life of legacy systems. Automation has always been a must for digital change and transformation in terms of these features it has, which is why everyone’s talking about the future of automation and automation trends.

automation-trends-2023

Process automation bots have the same abilities as humans to do repetitive work. Moving files, scanning emails, logging into programs, connecting to APIs, extracting data and others can be automated with RPA, iPaaS and automation. In this blog, we’ll list the most exciting automation trends to seek in the following years.

Top Emerging Automation Trends

The trend of recent times is automation! Automation, in other words, sharing a job between humans and machines! So what functions do automation technologies provide? The functions provided by the automation are as follows:

  • Making the most of technology in your digital transformation journey
  • Process efficiency and time savings
  • Focus on value-added work
  • Cost savings for manual and repetitive tasks
  • Minimizing the error percentage

But it should be remembered that automation is not a physical machine or robot, a digital assistant or just an artificial intelligence, machine learning or internet of things platform. Here are the automation trends of 2023:

Low-Code & No-Code Platforms

The terms “Low-Code” and “No-Code” are often used together because of their similarities. Both low-code and no-code platforms use visual interfaces to enable users to develop their own business solutions without extensive coding knowledge.

The main difference between low-code and no-code platforms is that, as their names suggest, low-code platforms can still involve coding in certain situations, and a no-code platform requires absolutely no coding, which makes them a great model for automation platforms.

This basically means that no code technology is designed specifically for individual developers, or even people who have no idea about coding. On the other hand, low-code technology appeals to both individual developers and professional developers, since it requires coding knowledge. Because low-code platforms can still include coding, they can build larger and more complex applications than any coding platform can. For better flexibility and control over the development cycle, forward-thinking businesses use platforms that combine both low-code and no-code technologies. 

As an automation platform, Autom Mate was designed to fit the automation trends of the modern age and is both no-code and low-code, depending on what businesses need it to be. On top of that, with Autom Mate Marketplace, users can pick proven-to-work automation flows without even drag-and-dropping apps and flows!

Machine Learning Meets Automation

Machine learning is a branch of artificial intelligence (AI) and computer science that gradually increases its accuracy by focusing on the use of data and algorithms to mimic the way humans learn.

It is indisputable that artificial intelligence-based automation solutions will be the biggest issue in the coming years. The question is how quickly the enormous potential of this technology can be exploited by manufacturing companies. However, the basic prerequisite for this is the coherent digital networking of all components involved in the production process. When this obstacle is removed and autonomous data exchange of all related systems is ensured, the basis of smart production is formed.

Collaboration Becomes a Priority

The megatrends of digital networking and artificial intelligence are ushering in a new era of automation. They allow the realization of highly flexible intralogistics and production concepts that were hitherto impossible. With the current innovation dynamic, this year’s premier trade show will likely be the most important Automation technology of all time, with a wider array of exhibitors than ever before, from start-ups to industry giants. At this point, cooperation is the most important step!

Integrations, Integrations, Integrations

Most RPA platforms offer some level of integration capabilities out of the box. However, these capabilities are often limited and may not be enough to meet the needs of a specific organisation. That’s why it’s important for RPA platforms to offer robust integration capabilities that can be easily customised to fit the unique needs of any business.

 

 

integration and automation trends

At this point, the most important factor is not only the integration of the automation system but the integration of the whole process.

Intelligent Automation

Intelligent Automation (IA) is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies. It empowers end-to-end business process automation and accelerates digital transformation.

Smart Automation increases the number of processes that can be done in business process automation. While RPA performs the operations defined for it; as well as ready-made applications such as automated process discovery and process analytics,

  • Computer vision (Computer Vision),
  • Natural Language Processing
  • Cognitive technologies combine with machine learning and business analysis capabilities.

    In addition, the concept of Intelligent Automation covers the entire automation journey (discovery, automation, optimisation) between human-bot teams working together while automating any front-office or back-office business process.


Image Source: Gartner

At the same time, in 2021, Gartner surveys found that more than 50% of CEOs and 69% of boards of directors are demanding accelerated growth and operational excellence. Hyperautomation provides a critical path toward achieving both.

According to the data in this chart, hyperautomation was the best solution for managers last year. 

So, what are the pros of hyperautomation? The answer to this question is as follows:

  • Better, higher-quality processes
  • Greater usage
  • Quicker adoption
  • Less resistance
  • Customer and employee centricity

In addition, hyperautomation is a system that can be integrated with all automation systems.

Automate, Integrate, and Resolve with Autom Mate

Autom Mate is a system that allows you to automate your business processes and design these processes with as little code as possible. Autom Mate integrates with nearly 300 connectors and automatically handles your work without the need to enter multiple sites or run multiple programs.

The best thing about Autom Mate is that you can perform your various business processes in the simplest possible way, even without coding knowledge. So, what are the advantages of Autom Mate? The answer to this question is as follows:

  • Improved Efficiency and Productivity: By adding a new automation solution that eliminates the possibility of errors, you can instantly get your work done more fluidly and with fewer errors. By removing the heavy and laborious manual processes your team performs daily, you troubleshoot performance issues in tasks and accelerate higher-level business processes between departments, team members, and everyone in your organization.
  • Less Time and Resources: Automation helps your organization reduce costs and increase profitability, especially for teams that deal with manual paperwork while fulfilling their responsibilities. Automating processes speeds up your internal operations, so you can easily save time and money on the resources needed to complete these processes, and reassign employees who previously did manual work to more important tasks.
  • Simple Data and Document Management: Using manual processes, employees can lose track of written communications, spreadsheets, and other documents printed or transmitted between emails. In addition, moving information from one data source to another or having to perform calculations from another data source increases the likelihood of human error and wastes more time. Process automation means having all of your documents and data in one place and streamlining document management in a way that is easy to organize and retrieve.
  • Visibility and Transparency: You don’t need to provide additional support to your team as automation solutions help ensure that best practices are followed and management implemented. With data collection, reporting and analysis capabilities, you can view data dashboards that offer visibility and transparency about what everyone is currently working on so you can make more informed decisions.

As a result, companies are adopting and scaling Autom Mate to efficiently handle people and processes. Autom Mate offers 360-degree solutions that best suit the needs of the future. Discover the many RPA use cases in Autom Mate’s ready-to-use, user-generated RPA flows today, and let’s design the future of RPA together.

RPA Use Cases: 8 Industries That RPA Transforms

In today’s digital era, many industries rely on automated systems. This is mainly caused by technological developments that build faster corporate infrastructures and higher customer expectations.

rpa use cases

Automated systems are faster, more reliable, and more efficient than conventional workforce structures. The most commonly-used automation technology, RPA (Robotic Process Automation), is easily adopted by many industries. Thanks to machine learning and AI, the adoption rates are becoming faster and faster.

Image Source: Gartner

Almost every industry relies on RPA, which creates new use cases for the technology every day.

In this article, we will analyze RPA and its use cases to show that RPA-supported automation systems can be used in various sectors, not just in the software development sector. So, let’s start with the definition of RPA.

First Things First; What is RPA? 

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that perform the tasks performed by employees. Briefly, RPA allows industries to automate tasks across various systems. A business that implements RPA can automate its entire repetitive workflow, infrastructure, and other backend processes, which are mostly labor-intensive and time-consuming.

Now let’s look at the RPA use cases in each specific sector and the advantages of that sector.

RPA Use Cases 

Thanks to its ever-growing ecosystem and customizable nature, RPA has many use cases among countless industries. Here are the most popular use cases of RPA.

1- RPA in Telecommunication

Telecommunication companies should be fast, up-to-date, and spend fewer resources on services due to the nature of their work system and the highly-competitive environment. However, in this digital era, rapidly developing technology and changing society force telecommunication companies’ resources and push them to their limits. They can use RPA to reduce costs, improve productivity, and provide better customer service to prevent outsourcing their company. With RPA, telecommunication companies can develop first-call bots and solve a lot of problems without any real employee interaction. Also, these bots can work 7/24, reducing costs and offering better customer service. 

2- RPA in Banking

In the banking sector, RPA may save labour and operational costs. Automated account management processes can reduce the real employee workforce and human error. In traditional banking, these operations require a lot of data processes done by the human force. In the data processing process, human-related errors can emerge, and they affect the customer experience badly. RPA prevents these errors with advanced data processing features supported by ML and AI.

Moreover, RPA carries out these operations faster than real employees, thus enabling more customers to join the bank. In addition to that, RPA could be useful in fraud detection since it is supported by advanced ML and AI. With RPA, banks don’t need to worry about fraud cases and securely make transactions with their customers, which also increases customer trust.

3- RPA in Healthcare

Like in the banking and telecommunication sectors, hospitals also do a lot of data processing tasks, such as maintaining medical records of patients, entry processing, and claim processing. These data processing tasks could decrease the efficiency of the healthcare industry if they are not performed and updated regularly. 

rpa in healtcare

On the healthcare front, RPA can create wonders when combined with AI. Since RPA has advanced and accurate analysis systems, it can make more accurate predictions about data according to patients’ symptoms. 

However, these tasks require a lot of human workforce. If an RPA-supported automated system is used in these tasks, the healthcare industry can reduce costs and provide better customer service.

 

4- RPA in Finance

With RPA, the finance sector can use the automated task for various tasks such as managing customer accounts, creating various reports, migrating data between accounts, and updating loan and mortgage data. On the other hand, finance companies can develop trading bots for solving the problems of customers in real-time. These bots can solve problems by themselves, gather data about customer needs and send critical errors to developers. So, RPA increases the speed of transactions and customer experience while reducing costs in the finance industry, which makes it mandatory for the finance industry. 

5- RPA in HR

RPA can help streamline the process of recruitment considerably. Almost %80 of the recruitment process consists of repeated data analysis tasks such as organising applicants’ data, deleting irrelevant data, categorising applicants who have a chance to be taken, and more. These tasks are seemingly easy to do, but they take a lot of time when performed by the human workforce.

With RPA, companies can use bots to do these tasks and decrease the amount of workload from real employees. Thanks to these RPA-supported bots, companies can call more people to interview and increase the chance of finding the correct employee. 

6- RPA in Customer Service

In today’s digital era, customers want fast and correct responses. To catch the times, companies take advantage of RPA and develop customer service bots to give faster, better, and errorless service. Customer service tasks are low-level and require little skill to do. Therefore these skills can be done by bots easily. Using an RPA-supported bot allows customer needs to be fulfilled faster, less costly, and without error, improving the customer experience.

7- RPA in Data Collection & Analysis

The data analysis part is the most significant part of all sectors. Without data, most of the sectors can’t develop anything or provide any service. Therefore, a lot of sectors invest in data analysis teams, apps, and platforms to get the most advanced data analysis. However, this process is very costly for most companies because of the high maintenance cost and time needed. RPA contains ML and AI technologies; therefore, it can analyse any type of data faster than apps and humans. RPA obtains data from different data types, such as handwriting, CSV, and image recognition. Therefore, with RPA, companies increase their data processing power and work more efficiently.

8- RPA in Insurance

In the insurance sector, automated systems are critical since most tasks are repetitive. These repeated tasks decrease the company’s efficiency and may cause the loss of future customers. Therefore, using RPA in insurance can increase the efficiency and success of insurance companies. They can use RPA in processing claims and form registration processes. RPA-supported bots can do these tasks much faster than employees and increase customer satisfaction. So, using RPA in insurance companies provides a better customer experience and increases the company’s profit.

RPA, Advanced: Meet Autom Mate

RPA is very powerful, but the real magic happens when it is combined with AI and ML. As a company that’s obsessed with automation technologies, we brought RPA one step closer to the future with AI and ML.

With Autom Mate’s drag-and-drop, web-based interface, almost every branch in a company can leverage the latest automation technologies. The best part is that Autom Mate’s marketplace contains hundreds of ready-to-use, proven-to-work automation flows.

Autom Mate aims to create an autonomous system for all processes in business tasks. In short, Autom Mate provides an automation robotics solution to business processes to increase the efficiency, success, and speed of the company with fewer costs. See how Autom Mate integrates and automates many business processes on our website.