Comparing RPA and Hyperautomation: Understanding the Key Contrasts

Sci-Fi movies have been preparing us for a future full of robots. Well, the robots are here, but they’re in a much better state than we’ve been expecting. In today’s digital world, robots are present as “helping bots” on a digital scale, such as RPA and hyperautomation.

These bots carry out very simple tasks, but also, but they can perform very complicated tasks faster and, in most cases, better than humans. The most popular automation technology, RPA (Robotic Process Automation), requires advanced technologies such as AI (Artificial Intelligent) and ML (Machine Learning) to evolve as super bots that can solve even more complex processes. That’s why every day, we see more business sectors use RPA and hyperautomation for their businesses every day. Automation technologies, such as RPA and hyperautomation, are changing the way enterprises operate and their company structure, but what are they, really? In this blog, we’ll dive deep into the differences between RPA and hyperautomation.

rpa hyperautomation differences

What is RPA?

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that perform the tasks performed by employees. RPA can do most of the tasks carried out by employees, such as understanding what’s on a screen, completing the right keystrokes, navigating systems, identifying and extracting data, and performing a wide range of defined actions. Therefore, it can be said that RPA is a tool to develop and control bots for your business needs.

What is Hyperautomation?

Hyperautomation is a framework and set of advanced technologies for scaling automation in the enterprise; the goal of hyperautomation is to develop a process for automating enterprise automation. hyperautomation mainly combines AI and RPA to develop a system that takes inputs from humans and automates the whole business process. As you can see actually, hyperautomation is an advanced form of RPA supported by AI and ML. So, hyperautomation not only automates the repeated tasks by humans, but it also automates the process of business mechanisms.

The Main Differences Between RPA and Hyperautomation
 

RPA

Hyperautomation

Automation capabilities

RPA can automate a variety of structured tasks.

Hyperautomation can automate a wider range of processes, including unstructured tasks.

Flexibility

RPA can be easily configured to perform specific tasks.

Hyperautomation allows for more flexibility in terms of the processes that can be automated.

Integration with other technologies

RPA can be integrated with other technologies.

Hyperautomation can integrate a wider range of technologies, including AI and machine learning.

Business benefits

RPA can improve efficiency and reduce costs.

Hyperautomation has the potential to improve the accuracy, speed, and scalability of processes.

Hyperautomation: Is It Better Than RPA?

The main difference between RPA and hyperautomation is actually clear: Hyperautomation uses RPA as a tool for automating bots developed by the company. However, they also have other differences in the scope, efficiency, usage, and future of the technology. So, in this part, we will analyse every difference between RPA and Hyperautomation in four main parts.

hyperautomation and RPA

1- Scope of Technology

As we stated before, hyperautomation uses RPA as a tool. Therefore, the scope of hyperautomation is much bigger than RPA. Hyperautomation uses RPA bots, ML and AI to automate business processes. However, RPA creates a bot for repeated tasks done by real employees. Therefore, RPA can’t understand the whole scope of business and tasks. It makes implementing repeated tasks easier and does these tasks faster and better than humans. On the other hand, hyperautomation does everything RPA does, but it can better understand the scope of tasks better and better estimate the scope of tasks. Hyperautomation aims to automate the automated business system part and link them to each other. Moreover, Hyperautomation can plan continuous tasks and do much more work than RPA.

In short, Hyperautomation covers the scope of any business task better than RPA, but this does not mean RPA is useless. RPA is better for “bot” usage and automation of repetitive tasks.

2- The Efficiency of Technology

Both technologies mainly increase the efficiency of the company. However, implementing hyperautomation into your organisation’s processes greatly improves employee satisfaction more than RPA; since hyperautomation removes the time-consuming jobs that involve repetitive actions. RPA also automates repetitive tasks with bots, but hyperautomation takes it one step higher and automates the bots created by RPA, and employees can focus on more complex and innovative tasks. 

So, it can be said that one of the differences between RPA and Hyperautomation is efficiency since Hyperautomation automates the whole business process.

3- The Future of RPA and Hyperautomation

Since hyperautomation uses ML and AI, it can collect data while performing business tasks and develop new processes for future use. However, RPA only can do the repetitive tasks defined by users.

Therefore, it can be said that hyperautomation offers better future use regarding RPA since if hyperautomation consumes enough data about how an organisation works, it can create, achieve, and plan new tasks detached from the human workforce.

4- Use Case Differences Between RPA and Hyperautomation

The usage of these two technologies is another difference. They can be used in different sectors, not just only in the technology industry. However, RPA only supports these industries that rely on repetitive tasks. On the other hand, hyperautomation can automate non-technologic steps in any industry, such as healthcare, customer service, banks, and more. 

This does not mean that PRA has little use. On the contrary, without RPA, hyperautomation is considered to have lost one of its most powerful tools; that is, RPA enables hyperautomation to be used in such a wide area. So, it can be said that hyperautomation can be used in other industries, but it owes this to technical support from RPA, ML, and AI.

 

Automation, Extended: Meet Hyperautomation with Autom Mate

The automation process has become more than necessary in today’s digital world. Today, many businesses take advantage of AI, ML, cloud-based systems, and RPA. However, using all of these technologies combined is not an easy task to do. To package the best of the best when it comes to automation, we developed Autom Mate.

Autom Mate is a hyper-automation platform which enables easy-to-customise business process development. Our automation platform aims to create an autonomous system for all processes in business tasks with hyperautomation. The best part is that it’s drag-and-drop and a %100 web-based, so it’s usable by anybody. Even non-coder can develop automated systems to automate and advance their business processes. Moreover, Autom Mate uses RPA and takes all advantages of it, and increases the efficiency of the automation process.

So, with Autom Mate you can increase the success of your business with more advanced automation systems with easy usage of hyperautomation. See how you can join the future of automation here.

 

6 Accounting Automation Use Cases That Speed Up the Process

Robotic process automation (RPA) is one of the most frequently used technologies in business and commerce. A great deal of time and effort can be saved by automating tedious work processes by using software robots that can perform specific task sequences. One of the most popular areas where RPA is used is accounting automation and financial processes.

accounting automation use cases

In this article, information will be given about the usage areas of automation processes in the field of accounting and the benefits of this accounting automation.

What Does Robotic Process Automation in Accounting Mean?

With the development of technology, revolutions continue to occur in accounting and business processes. Since most of the processes in the field of accounting are very suitable for automation, many companies have started to use automation. According to a survey, almost 53% of firms had adopted RPA by 2018. 

RPA is a software technology that provides automation of processes and is frequently used in accounting and financial fields due to its ability to make many calculations one after the other. Thus, it makes life easier for accountants in these frustrating and tedious calculation tasks. Thanks to the use of automation in accounting, computer-related operations can be easily performed with a few manual methods and keystrokes.

In addition, there is a high probability of making mistakes in numerical calculations and operations that are constantly made by humans. Thanks to accounting automation, these errors are minimized. RPA enables different actions to be combined in an automated process, thus streamlining the accounting workflow. Simplified robotic process automation covers briefly:

  • First of all, performing accounting tasks, the RPA bot captures users’ click or entry actions.
  • Secondly, the application creates a script that is generated based on users’ actions on the screen.
  • Finally, the RPA bot uses created scripts to automate repetitive accounting tasks.

Automation, one of the most useful methods for eliminating repetitive manual actions, has increased the financial improvements of many businesses. 

What Are the Benefits of Automation in Accounting?

Some processes in finance and accounting are quite safe to automate. Some of the benefits of using RPA bots that provide 100% consistency and accuracy are:

1- Reduction in Labour Costs

RPA bots used in accounting perform repetitive and time-consuming tasks much faster than humans, thus helping to save resources. Automating accounting processes to reduce labour costs is very advantageous for businesses.

2- Increasing Efficiency

Constantly tedious tasks such as data collection and billing can reduce employee productivity. The adoption of RPA with accounting automation in manual work on some topics to improve workflows also contributes to the growth of businesses. With automation in accounting, it is possible to complete some processes 20 times faster than people can. In short, accounting automation use cases enable employees to work smarter rather than work harder.

3- Minimising Errors

Especially in large companies, the transaction processes of accounting consist of many steps. Errors in calculations that occur at any stage can grow and create big problems for companies. Although it does not include all accounting stages, businesses can integrate accounting automation for some processes where people are prone to make mistakes.

4- Providing Compliance

Ensuring regulatory compliance is also very important. Corporate companies that adopt RPA in their accounting automation can more easily and highly comply with financial regulations. 

5- Effective Use of Time

Automation used in accounting ensures that very long hourly losses caused by human errors can be recovered and prevented without having to be reworked. Automation of accounting processes reduces the waste of time and enables this time to be used to reach a competitive edge in order to increase the company’s income level. 

6- Improvement of Customer Service

Errors in the reconciliation can delay the processing of invoices and therefore adversely affect the customer experience. To increase the quality of customer service, manual and repetitive tasks in the workflow should be automated by using automation systems in accounting.

How Automation Improves Accounting Processes?

Many companies have to update hundreds of transaction records per month. Accountants working in these companies have to scan documents in information systems, review digital copies, and record data entries.

accounting automation tool

Automation in accounting facilitates these processes and eliminates human errors. The most common automation uses in accounting include:

1- Accounts Payable and Invoice Transactions

Timeliness and accuracy of the entire process are essential for processing invoices. Manual invoice processing can cause delays in many ways. All invoice processes, including receipt and payment of invoices, can be handled in a short time thanks to automation in accounting. RPA with Optical character recognition (OCR) matches purchase orders with invoices with data from different sources. They then create reminders by sending cleared invoices to accountants.

2- Processing of Purchase Order (PO)

It takes time for businesses to manually process purchase orders for services and route them for approval. Thanks to the automation processes in accounting, a smart data capture tool can be created to enter information into the system and to create a confirmation request. 

3- Financial Account Reconciliations

It also takes a lot of time to compare balances. Automation tools used in accounting ensure that reconciliations are done automatically with minimal human intervention, which prevents employees from doing repetitive tedious work. 

4- Financial Reporting

It is very important for businesses to have accurate information about income and expenses and to report this information to the company. One of the main topics in which accounting automation is used is profit and loss (P&L) reporting. 

5- Budget Planning & Forecasting

Automation bots in accounting ensure the accurate generation of forecast reports with information from various sources and reports. With automation, historical data and current information are combined and reports are prepared, thus contributing to budget management.

6- Management of Employee Payroll

Managing employee payrolls requires long working hours for many tasks, such as data output and entry, timesheet approval, scheduling, and payments. RPA, which automates payroll management, which is one of the usage areas of automation in accounting, is used to prevent errors in payments.

Advanced Accounting Technologies is Ready for Your Use

Today, many companies automate their financial and accounting processes. Many duties such as the processing of invoices, reporting of income and expenses, payroll management, and financial forecasts can now be done easily thanks to automation. Of course, the use cases of automation in accounting bring many benefits such as time savings, money savings, and increased productivity.

Autom Mate provides integrations of robots that can perform complex financial and accounting reports, tax payments, converting orders into invoices, and tracking them. Join the world of Autom Mate automation with a free trial to get rid of the daily tedious work and give your company a new vision.

4 Marketing Automation Use Cases to Streamline Marketing Processes

Digital marketing automation involves automating repetitive marketing tasks so that more time can be dedicated to research and imaginative concept presentation. Utilising many automation technologies on the market is possible. You only need to determine which area of your company can be automated and which solutions are suitable for the quantity of labour involved. In marketing automation, the software is utilised to automate time consuming marketing operations. To increase productivity and give clients a more individualised experience, marketing teams may automate routine processes like email marketing, social network posting, and even ad campaigns. These duties can be completed more quickly and easily thanks to the technology underpinning marketing automation.

marketing automation use cases

Successful marketing automation techniques prioritise the needs of the client and lessen any friction that prospects may experience across the sales funnel. So, as a brand, you should be ready for various forms of automation at various points in the customer experience. This guide aims to talk about automating marketing and show how to reap the rewards of marketing automation.

Benefits of Automation in Marketing 

The benefits of marketing automation go beyond what they can achieve for your company. Addressing typical problem areas that have emerged in the digital-first, multichannel world, also benefits your consumers. 

1. Present more related content

You may customise what each consumer sees with marketing automation. Use your buyer personas and behavioural targeting to provide just the information each prospect or client needs in your advertising and email marketing campaigns. Customers are pressed for time, therefore automation helps by highlighting the most important material at the appropriate moment by utilising the data you’re currently gathering thanks to advanced analytics that meet the power of AI.

2. Give quicker and better responses

Businesses may manage leads and prioritise activities with the use of marketing automation, ensuring that inquiries are promptly addressed. Additionally, front-line staff members are enabled to offer more pertinent assistance without having to do preliminary research thanks to behavioural data saved in your CRM. Recognise the previous actions of your customers and set up responses based on previous transactions, in-product behaviours, or lifetime value.

3. Provide multichannel, seamless interactions

Nobody enjoys speaking the same thing again and over. Customers appreciate marketing automation for these reasons. Data is acquired, kept, and utilised in your marketing software to provide your customers with a personalised experience, such as pre-filled forms, targeted emails that meet their needs, and customer assistance that looks as familiar as the shop down the street. No matter how a consumer contacts you, automation ensures a consistent experience.

How Automation Improves Marketing Processes

Let’s examine some marketing automation use cases together: 

1. Lower cart abandonment

Cart abandonment is among the most annoying features of internet commerce. Across all industries, the average cart abandonment rate is 69.57 per cent. It indicates that seven out of ten customers will cancel their order.

e-commerce and m-commerce cart abandonement rates

The desertion rate is significantly higher on mobile devices, coming up at 85.6 per cent. Every business should think about addressing it since failing to take advantage of these leads might result in a large loss of potential income.

2. Incentives for repeat purchases

A recent development is the use of technology and marketing strategies for client retention rather than acquisition. Building up content, email, & social media marketing routines is made easier by marketing automation tools. Here are some strategies towards success:

  • Send regular newsletters or SMS notifications to your existing clients to stay in contact.
  • Remind your customers of upcoming events and special deals that they might enjoy.
  • Sending highly customised material will help you project a professional image in your inbox and elsewhere.
  • Whenever you get the chance, get in touch with clients you haven’t spoken to in a long time and rekindle your relationship.

3. Cross and upselling: Recommendations

Getting to know your individual customers is critical for your brand. Many firms focus on customer retention but fail to capitalise on upselling opportunities. If you know your customers well, you will have a large pool of data about them that you can use to provide customised suggestions. You may determine what extra items would benefit your client by reviewing their prior purchasing history.

‘Thank you’ is by far the simplest customer service trigger

It may be triggered by a client choosing to renew his service agreement, obtaining a set of replacement parts, taking part in a customer survey, or simply – yes – by remaining a customer for a certain period of time, such as more than 24 months. Simple personalisations, such as utilising the dedicated account owner as a sender, the customer’s first name, the device they are using, or the location where they are, will work. It is obvious that this will not bring you a ton of new business, but it is unquestionably preferable to doing nothing. Whatever else, this will enable you to put into practice your values, mission, and strategy statements for customer care in a way that is apparent to each and every one of your customers.

For better results in your firm, automate the marketing process. Let’s have a look at some of the most popular integrations together:

  • SAP – Salesforce 
  • HubSpot – Slack 
  • Salesforce – Netsuite
  • HubSpot – 4me
  • Microsoft Dynamics CRM – ServiceDesk Plus 

CRM & Marketing Automation & Integrations, All in One Place 

Autom Mate is an AI-powered RPA platform. Through a 100% web-based drag-and-drop design centre, routine chores may be automated without the need for technical expertise. By connecting several manufacturing applications, the Autom Mate Platform offers an overarching solution. Thanks to the marketplace’s selection of fully prepared bots, your process may be automated in a matter of minutes, and its status can be tracked.

marketing-automation tool

By using automation, you may scale up very quickly and satisfy a target market that is always expanding. You may better understand your consumers, boost sales, and streamline company operations by integrating your sales and marketing strategies with those of other business divisions.

1. CRM Update

The majority of repetitive processes involved in managing your CRM may be automated by software robots, saving humans a significant amount of time. It can simultaneously execute an error check with other programs, such as ERP, which will assist to streamline data transfer between these programs and cut down on mistakes. Add all new clients, new business transactions, and associated sales to your database.

2. Sales Chatbot

With this automation, don’t forget to follow up on leads. Automate follow-up notifications as part of your conventional sales process or design your own customised procedure. Use the chatbot application to alert your team about a new transaction, a new contact being allocated, a new campaign, a new social media message, or a new demo request and to suggest an action.

3. Order Management

Make it simple for you to handle sales orders & close them as invoices by delivering the customer order to the system or connected accounting software. Regardless of what format your purchase orders are in, sales order automation tools can read them.

4. ERP Update

No matter the file extension or source, read the incoming data to ensure error-free data input into the ERP system. Your data will be in alignment with one another across all of the apps in this way. The HR system, CRM application, or another application’s data can be instantaneously sent to the ERP system.

How to Improve Sales Processes Automation

For all industries, the necessity of automation in sales has significantly increased. Your company has the chance to outperform its rivals through the use of sales automation. Plan your approach, pick the software that best suits your requirements, and then experiment and improve for greater effectiveness. It goes without saying that one of the most important skills for success in sales is time management. However, recent research of more than 720 reps confirms that today’s salespeople spend a significant portion of their time doing things other than selling. Only 34% of the average salesperson’s time is spent on selling.

impact of sales automation

If you would like to develop a stronger and more effective business model, you plus your team may want some technological assistance. Admittedly, sales automation may help you optimise not only operations but also boost morale and productivity. This guide aims to show you how to utilise the correct technologies to automate your sales process and how to benefit from sales automation.

What are the Benefits of Sales Automation? 

Thanks to RPA, integration tools, and AI combined, sales operations are more automatable than ever. If done correctly, salespeople of today can do what they love best: sales! Here are the top benefits of sales automation:

Better info for wiser judgments

Big data is a popular IT buzzword right now. Sadly, not all firms are effective at gathering and utilising such data in their sales and marketing initiatives. Understanding Big Data is made easier by marketing automation, and obtaining the necessary intelligence helps things work in your favour.

Saving time

Sales teams may save hours each week by automating time-consuming and low-value tasks like lead scoring, reminders, reporting, and scheduling. They may then utilise that time to develop deep relationships with potential customers.

Better reporting

Reporting on sales can be challenging. However, with the use of CRMs, sellers may report to management when automated. The fact that you won’t have to write reports by hand will save you a ton of time.

Better communication & collaboration

Sales representatives may interact more successfully, thanks to sales automation. Salespeople can connect with one another quickly and easily when everything is hosted in one location and accessible when needed. They gain from streamlined contact with their bosses when they need to report sales activity or urgent problems. Even better, improved cooperation makes everyone perform better since it allows managers to make more informed choices in real time and gives sales representatives better access to information and a better sales process.

Easier scheduling

Sales automation makes sure sales representatives never forget an appointment, call, or meeting. By automatically filling up your sales calendar, sales automation systems help you manage your sales schedules by reducing downtime and inconvenient conflicts between appointments.

Top Sales Automation Use Cases That’ll Boost Revenue 

With today’s automation technology, the sky’s the limit, and you can even see it in the sales automation use cases. Here are the top sales automation use cases:

sales automation use cases

Chatbots Integrations

Automated chatbots that connect with leads and answer simple queries are known as chatbots. They can provide details on costs, goods, or services. Sales representatives may schedule later meetings with leads using chatbots.

Onboarding

Customer onboarding is the first impression that really makes an impact. If you do it right, you’ll decrease needless turnover and develop brand advocates who will like performing business with you in the future.

Where does the contact information that your consumers provide go once they sign up? Connect your CRM solution to the channels where your consumers are present (such as social media, WhatsApp, your website, etc.) to automate the onboarding process. In this way, you will instantly construct a user profile for your consumer, and you’ll be able to continue to nurture them.

Personalised events

Your company should be active in the lives of your clients. Is it their birthday? Send a special congratulations card together with a small gift. Everyone wants to feel special. And honouring your consumers on their special day can help you strengthen your relationship with them.

Friends refer friends

Referral marketing’s advantages have been well-known for years. A reference from a delighted client is one of the most beneficial kinds of marketing when compared to traditional advertising. People appreciate referrals from friends and family members more than any other source.

Pipeline management

You can manage your sales pipeline & client journey better with the use of pipeline automation. Use it to receive a thorough analysis of a sales opportunity or to send automatic emails, alerts, and notifications whenever it’s time to follow up. Additionally, you may automate the communications that take place as a lead progresses through your pipeline. For instance, your pipeline sales automation system may automatically send a proposal from your CRM to a lead if they pass from the “Qualified” to the “Proposal” stage.

Automate & Integrate All You Need: Meet Autom Mate

Autom Mate is the future! Autom Mate is an AI-powered RPA and integration platform. Through the use of web-based drag-and-drop design tools, it helps automate repetitive processes. By combining several production applications, the Autom Mate Platform offers a complete solution. You can instantly automate your procedure and monitor its progress due to the marketplace’s variety of ready-to-use bots. With Autom Mate AI Powered Next Generation RPA, you can achieve your business automation and integration goals.

7 Ways Automation Streamlines HR Processes

Robotic Process Automation is a technology that emerges as a tool that digitises the work done by humans after machines. Automation systems have been included in the workflow in many different fields around the world, especially in the finance and telecom sectors, and very successful works have been achieved. However, automation applications have recently become remarkable, especially in human resources management.

In HR automation, robots aim to minimise human effort and time by automatically performing time-consuming operations such as understanding screens, identifying and extracting data, and navigating between systems. This article has compiled various information about automation technologies that make your HR processes more efficient and practical.

The Future of Improving HR is All About Automation & Integration

In human resources, RPA can be seen as a support. For example, it automates simple but time-consuming tasks such as filtering suitable candidate profiles for recruitment. In this way, repetitive operations in office and administrative works are no longer time-consuming for employees. HR automation is systems that help companies reduce cost and human effort. Improving HR automation is not robots deciding on recruitment; it is using the system efficiently so that the HR officer makes the final decision. This saves time, money, and labour.

In the studies conducted, 45% of HR departments perform HR automation in their daily tasks, making their processes more efficient. However, it has been determined that 7 out of 10 businesses have more efficient process management with HR automation. In addition, it has been determined that up to 54% of businesses using HR automation effectively perform HR automation in their recruitment processes.

hr automation use cases

While IT support is required for software automation in some processes, with HR automation, HR employees can perform process designs more quickly and efficiently with their basic computer knowledge. Thus, process management independent of IT is realised. HR automation is the standardisation of different software and desktop applications within a certain process and providing a simple use.

Benefits of HR Automation

It is an undoubted fact that the workflow process has become much faster and more efficient with improving HR automation. In addition, this process is much less costly with various integrations and designs. Here, you can see the main automation HR use cases and benefits listed as follows:

  • Efficiency increases with fast processing and complete data sharing
  • Preventing loss of time by performing error-free process management
  • Evaluate performance by giving feedback
  • Supporting target-oriented studies with statistical analysis
  • Eliminate storage and printing costs
  • Eliminate legal issues and compliance risks with policy updates
  • Performing efficient recruiting
  • Complete and error-free data storage, file archive creation
  • The realisation of smart business decisions
  • Having and developing a qualified workforce
  • HR data analysis, performance evaluation, problem identification

How Automation Improves HR Process Management

HR automation ensures that the business process is carried out efficiently. The main automation HR use cases and the benefits it provides are as follows:

1. Employee training and relationships:

HR automation has an extremely life-saving role in managing some orientation processes, providing basic pieces of training, and developing relationships with new hires. Employee training and relationships develop faster with HR automation. In this way, the adaptation process is quickly overcome, and the new employee starts his new job without losing his productivity.

2. Recruitment Processes:

HR recruitment automation

The recruitment process takes place by combining many different processes, such as filling out forms, collecting CVs, and interviewing. This is an extremely important process for the sustainability of the business, and this must be done carefully and accurately. With the continuation of specific processes such as form, the final decision in recruitment is left to authorised persons. Thus, competent and suitable candidates are determined.

3. Candidate Developments, Performance Management, and Observations:

HR automation, which starts with personnel recruitment, is not limited to recruitment. Post-employment and ongoing development of the employee is also provided by HR automation. In this way, it analyses and evaluates employees with many different arguments, such as performance measurements and evaluations. In this way, the most accurate analysis of employees is made. With the correct performance management, the necessary support is provided, while at the same time, deficiencies are eliminated. Thus, employee performance is closely monitored, negative factors are eliminated, and positive factors are supported.

4. Data Management and HR Analytics:

A data pool emerges with the work done by the employees within an enterprise over time, as well as the company’s internal performance. HR automation provides great convenience in operations such as managing this pool correctly, keeping archives, and instantly accessing the desired data. The use of HR automation in data management and HR analytics has an extremely positive effect on the sustainability of the business.

5. Form Printing / File Receive, Export, Import:

Instead of using an employee for processes such as in-house file submission, form creation, and file receiving, the whole process is automated, with only one improving HR automation. This saves time and employee productivity. However, mistakes are frequently seen in manual form and file works, but this process can be managed completely error-free with the developing HR automation.

6. Bug Reviews:

Errors are an inevitable reality in businesses that prefer to do many operations manually in HR process management. However, since HR automation includes error investigations in form, password, and file operations in the HR management process, it immediately reports the problem by debugging so that the process is managed without errors.

7. Saving the Data in the System and Realising the Activation in the Recruitment Process

Undoubtedly, one of the most challenging, error-prone, and time-consuming processes in improving HR operations is recording the recruited candidates in the business system, ensuring their activation, and sending the necessary e-mails. This whole process can be carried out in a practical, fast, and error-free manner thanks to successful HR automation. Thanks to HR automation, registration is made in the system using form data, necessary activations are carried out, and then the necessary e-mails are sent to the relevant people. All that remains is to examine and control the mail. That’s how simple recruitment is with HR automation.

 

Take Your Improving HR Operations into the Future with Autom Mate

Developed to perform the workflow and management operations of businesses in the most efficient way, Autom Mate is among the most preferred automation systems for HR operations. With Autom Mate, you can manage and improve your HR processes with the many different benefits we have shared for you above. You can also digitise your business with our process management automation systems, which have suitable solutions for all kinds of needs of your business. Thus, you save time, labour, resources, and many other different areas. Improve your process management with the automation system and take it to a better level.

The Best ITSM Integration Use Cases for Enterprise

The quest for interesting and worthwhile experiences at the service desk is posing new problems for IT departments—and for a good cause. When a company needs more streamlined IT operations, ITSM elevates the typical IT strategy to a whole new level, and it doesn’t stop at ITSM.

A new approach that elevates ITSM has emerged in light of the changing times: ITSM integration. The act of linking ITSM systems and those from third parties together to give customers a smooth experience while boosting business productivity is known as ITSM integration. In this article, we will be covering the best ITSM integration use cases for enterprises.

ITSM integration use cases

1- Employee Onboarding & Offboarding

When the transactions are performed manually, definition errors happen, and more time and effort are needed when there are a lot of requests. High IT workloads may make it difficult or even impossible to meet demands on time. But at the other hand, security problems could arise if the rights & authorities weren’t terminated promptly, particularly during the dismissal proceedings. Manual operations that are prone to errors and the time and effort expenses associated with repeating the same task degrade efficiency and result in time and financial losses. Additionally, if user recruitment or change requests are not met in a timely manner, internal unhappiness may develop.

The ITSM application’s requests for new user creation, updates, or closing are answered by the software in a timely and error-free manner thanks to Autom Mate’s ready-to-use Employee Onboarding integrations.

2- Chatbot Integrations

In the digital age, integration is a crucial component of any software product and therefore is crucial for improved communication between various organisational divisions. Additionally, it facilitates the streamlining of workflow procedures, making it simpler to transfer information between teams as well as with outside partners who might be knowledgeable about a different sector or area. Organisations can benefit greatly from ITSM integration.

WhatsApp / MS Teams Integrations

With the fully prepared capabilities offered by Autom Mate, it is possible to integrate WhatsApp and MS Teams using ServiceDesk Plus in a matter of minutes and create appropriate apps with no-code or low-code features for the needs of particular business processes. These features enable customers to use ITSM/ESM applications without altering their own routines, which contributes to a client base that is happier and much more devoted. Automating procedures enables businesses to boost operational efficiency.

3- Virtual Machine Provisioning

Virtual Machines are one of the most important resources in a data centre. They are used to host many different types of applications that are running on the cloud. They can provide compute power, storage capacity and networking connectivity to these applications. The process is conventionally handled by an IT specialist who has access to all the necessary information about virtual machines and their configuration requirements. This process is manual and time-consuming which leads to errors and delays in provisioning virtual machines.

Thanks to ITSM integrations, the whole VM provisioning process can be automated. For example, integrating existing ITSM systems such as Jira ServiceDesk lets APIs send event notifications before, during, and after the provisioning process. Therefore, IT teams can automatically enable server requests in an instant.

4- Incident Management

Incident management is the practice of reacting to unanticipated occurrences or unexpected interruptions to keep the business running & return to normal operations with the least amount of disruption. Improved SLAs, faster incident resolution, avoiding outage losses, and faster incident management all contribute to a better end-user experience.

For example, ITSM integration with CRM helps in managing incidents in a better way by providing an incident-centric view of customer engagements. It also helps in identifying opportunities for upselling and cross-sell as well as identifying repeatable incidents that can be resolved using automation techniques.

5- Asset Management

Asset management, which is a key component of the IT workflow, is the act of managing & controlling the lifecycle of an asset. It enables an organisation to know what assets it has, where it is located, and in which condition it is. The correct tools and strategies for managing assets can assist increase efficiency, effectiveness, and accuracy. This would be made easier with ITSM and ERP collaboration to track user tickets linked to purchases, usage, maintenance, and disposal.

6- Problem Management

An incident is a symptom, but a problem is the underlying cause of an incident. To prevent similar problems in the future, problem management analyses root causes and assists in their correction. The advantages of problem management seem to be comparable to those of incident management. However, they have a much greater overall impact. These advantages include raising the level of service quality overall, identifying long-term solutions to incidents, reducing the amount of time required to resolve issues, and raising satisfaction among employees and customers. 

Like in incident management, ServiceNow app integrations with ITSM is one of the great examples of creating a seamless problem management process to deal with an increasingly complex IT environment in which traditional ITSM solutions are unable to provide adequate support.

7- Workload Optimisation

Analytics powered by machine learning can assist your staff and manage your IT service desk more effectively. The first step in taking advantage of this opportunity is to make sure that there are enough employees to satisfy the future demands for IT assistance. This may involve taking into account their respective levels of experience and abilities. To prevent overworked service desk analysts and excessively delayed tickets, it could be improved to guarantee that the filling of their request queues is optimised automatically. When necessary, the automated reassignment of the requests in queues may also be a part of this ticket distribution optimisation.

8- Notification Service and Central CMDB (Central Asset Management)

A software for ITSM is called ServiceDesk Plus. It offers superior visibility, and centralised management of IT issues to guarantee that organisations experience minimal downtime. By monitoring your essential alerts on SolarWinds from the ServiceDesk Plus ITSM application instance, you can perform efficient event management with the help of the SolarWinds alert and CMDB automation bot.

CMDB ITSM integration

The ServiceDesk Plus application, your ITSM application, issues an event ticket when a critical alert is discovered by the SolarWinds application (your monitoring application). Brings the ServiceDesk Plus actions and notes to the pertinent SolarWinds critical alert. The record’s status on the ServiceDesk Plus code change once the SolarWinds warning is handled. This integration bot makes sure that the servers and networking devices are routinely added to the ServiceDesk Plus application’s inventory. The transferred inventory’s information is updated on the ServiceDesk Plus application whenever there is a change. The notification service allows you to instantly deliver an alert after it has been triggered. You’ll be able to see problems early on and contact the appropriate person to address them immediately.

Different team collaboration (Jira & ITSM)

The end user’s demand created in the ITSM software is not sent to Jira during the daily workload, which results in issues like not notifying the end user of the activities performed by Jira or a delay in responding to the end user. As a workaround, manually moving requests made through the ITSM program to Jira, manually transferring actions made by software developers to the ITSM software, and manually notifying the user puts a significant burden on the IT staff and wastes their time. It makes the workplace less effective.

Thanks to the Jira integration bot of ServiceDesk Plus that was created on the Autom Mate platform, any error records (incidents) that are opened in the ServiceDesk Plus and software will open as a bug-type issue report under the appropriate Jira project. It changes the pertinent record in the ServiceDesk Plus program based on actions done in the Jira application, notifying the end user of the update. The photos contained in the data are transported in attachment files in each of these integrations.

Integrate, Automate, Streamline—All In the Same Platform

At Autom Mate, we’re investigating every aspect of automation in an effort to make the technology accessible to everyone, and a significant portion of our knowledge is derived from our corporate application integration platform.

Autom Mate lets businesses interface ITSM software with external apps and flows like ManageEngine ServiceDesk Plus, 4me, ServiceNow, Micro Focus, Jira, and more by providing simple-to-use action libraries. The most well-liked ITSM programs, including ServiceDesk Plus, 4me, ServiceNow, Micro Focus, and Jira, are easily integrated with business programs and systems. Additionally, you may benefit from ready-to-use ITSM integrations and find new ITSM use cases thanks to Autom Mate’s expanding marketplace. Explore our automation solutions in more detail here, or request a live demo to receive a free trial.

Increase Customer Service Quality With RPA and Chatbots

It’s undoubtedly the age of consumption. Therefore, the demands are increasing day by day. As it has always been, what is necessary for businesses is to reduce costs and increase sales while meeting these demands. Customer service is one of the issues that almost all companies should pay attention to.  According to consumer experience survey statistics, almost 76% of consumers consider customer service a measure of how much a company values its customers. Fortunately, customer service automations are here to transform the customer experience.

Benefits of customer service automation

Anyone who wants to improve customer service mostly pays attention to the following: Increasing brand awareness, increasing trust in the brand, obtaining high sales, and maintaining the number of customers. When a business tries to communicate with its customers through a voice response system (IVR) or long e-mails, customers can easily abandon their transactions because they cannot easily report their requests or complaints. This causes the business to lose potential customers. At this point, Robotic Process Automation (RPA) and chatbots are a lifesaver in customer service automation.

 

What is Robotic Process Automation?

Robotic Process Automation (RPA) enables some robots, which can also be called intelligent software applications, to perform certain tasks. Software robots do things that humans can do. For example, these robots can understand things displayed on computers, navigate systems, perform keystrokes, and reveal data. In addition, customer service RPA software robots can automatically perform all given tasks much faster and more accurately than humans. 

RPA can be integrated with a chatbot so that it can access data and store information with legacy systems via APIs. There are various RPA providers that can be integrated with chatbots.

How Can Customer Service Improve with RPA and Chatbots?

RPA and chatbot technologies have many advantages in terms of customer service. Some of the benefits of customer service automation are:

 

Reduced Costs

RPA customer service tools save costs, which in turn leads to increased efficiency. When customer service representatives use a system that works with RPA and Chatbot, the average processing time (AHT) is considerably reduced. Therefore, processing costs are also reduced.

Faster Processes

With the combination of Robotic Process Automation, chatbots can easily navigate legacy enterprise systems to gather information. Thus, this process is much faster than when a manager is involved. 

Additionally, RPA and chatbot tools provide a more personalised customer experience. In chatbots used by companies, a solution is provided by offering options based on the specific problem or request a customer has.

Process Improvement

RPA improves the predictability of processes, complies with regulations, reduces errors, and increases efficiency. In general, it ensures that changes in the system are recorded without errors. RPA customer service bots run audits and keep work processes up to date.

Customer Service RPA Use Cases

Improving Customer Experience

According to statistics from Microsoft, approximately  58% of American consumers are considering switching companies because of poor customer service. RPA improves customer experience and provides better quality service. Customers can reach businesses 24/7 thanks to the created chatbots. These chatbots ensure that the right people can be matched with problems. 

Most people wait in line to talk to customer service representatives, and sometimes they may not get any feedback. This is a very bad situation for a business. But thanks to RPA technologies, this will no longer be a problem.

Improvement in Business Satisfaction

Customer satisfaction is not the only issue associated with RPA technologies. The use of these software robots is also very important for managers and employees. Employees spend a lot of time and effort finding and monitoring customer information in too many systems. RPA customer service technologies ensure that all these processes are completed quickly and that these tasks can be fulfilled. As a result, business lead times are reduced, and better assistance is provided.

Competitive Advantage

With the integration and automation of chatbots, the customer service offered by companies has become much better. Undoubtedly, this situation enables these companies to stay ahead of their competitors. 

 

How to Use RPA in Customer Service?

RPA technologies used in customer service include options such as automating call centre stages, creating chatbots to communicate with customers, and implementing voice assistants. Used to automate customer interactions, RPA can deliver more straightforward customer inquiries and immediate responses.

RPA customer service enables improved customer service by reducing administrative office workloads. These software robots can collect data from specific systems, fulfil requested services and update customer records. Considering all these, customer service is also accelerated and facilitated. When most of the regular, mundane tasks are delegated to robots, all agents must do is focus directly on customer engagement.

RPA technologies provide optimisation in various areas when used in customer service departments of e-commerce businesses. Examples of the use of these software robots in e-commerce include:

  • Shortening the transaction process in call centres
  • Order tracking automation,
  • Improving First Call Solutions (FCR) rate
  • Integrating chatbots with RPA and AI
  • Management of online review
  • Automation of loyalty campaigns

 

What is the Top RPA Uses in Customer Service?

RPA uses in customer service are mostly related to the development of chatbots. RPA is often used to automate many customers’ service-related tasks. Some of the essential use cases for customer service RPA include:

  • Automating Common Customer Questions

RPA customer service bots or AI-based customer service chatbots can handle some customer service without any problems. Some of these are those:

  • Updating password and login information
  • Updating changes such as changing the delivery address and requesting returns on orders
  • Making changes to the payment methods of the order, such as credit card or cash on delivery

RPA customer service automation chatbots save a lot of time in understanding and resolving customer issues. Using chatbots saves businesses hundreds of hours of customer service per month. The use of chatbots, which has become very common today, has helped to solve many customer problems. Problems that cannot be solved through chatbots are handled by directing them to a human.

  • Automatic Customer Refunds

Sometimes, returns may be requested by customers, and businesses may be required to issue refunds. At this point, RPA technologies are frequently used to automate customer refund processes. This automation process with RPA is very useful for customers who want to receive their returns quickly. As a result, these rapid interventions greatly increase customer satisfaction.

  • Understanding Customer Complaints

Using Natural Language Processing (NLP) and Optical Character Recognition (OCR), RPA customer service bots can understand written customer complaints, extract this data, and enter all this information into text documents. These result texts may be:

  • Sent to appropriate customer support personnel
  • Used to understand the problem pattern
  • Registered for compliance and auditing

Of course, it should not be forgotten that if all these reporting processes are automated, a great deal of time will be saved.

  • Partner Assistance

RPA technologies also greatly help the agents of any business. RPA bots can do many things, from partner onboarding to providing needed information or documents.

 

Autom Mate Chatbot Automation and Integration Service

Autom Mate assists organisations in their digitalisation process. Providing Digitisation Framework, Robotic Process Automation, Enterprise Integration Platform (eiPaaS), and AutoML solutions for businesses and organisations to achieve their goals, Autom Mate integrates many texting apps, including chatbots, into processes.

In the end, RPA customer service technologies enable businesses to automate time- and labour-intensive tasks. Also, the customer service RPA used to capture the data greatly improves customer satisfaction by reducing the risks of human error and communicating with customers in a faster and more personalised way. 

5 Steps When Adopting Automation for Your Enterprise

Autom Mate Automation

With the development of technology, business processes have become more efficient and practical with automation technology. For this reason, many businesses, new or old, include automation in their business management processes. In this way, they achieve more effective results. Automation technology can improve business management in many different dimensions. Of course, this has different methods and key points. In this article, we have compiled the management processes that you can use most effectively for your automation approach:

 

What’s the ROI of Automation?

Every business wants the return on investment made in business management to be fast and in high amounts. So, what do you think is the return on investment made in automation? More precisely, what is the ROI of Automation?

Automation technology is a system implemented or implemented quickly in many procedures, especially in multi-tasking companies. This system has actually become a method that will make life easier for small and medium-sized businesses that operate with few people.

Automation statistics

SMEs are exploring automation technologies the best way possible, and for a good reason. According to a study, 63% of small and medium-sized businesses that use automation in their daily work stated that it helped them overcome the problems they experienced due to the epidemic. However, almost 70% of them state that automation is an indispensable process. It is effectively used for standard transactions related to customers or for general information such as campaigns and announcements. Thus, automation, which also saves time and costs, is likely to be used more in such businesses.

Best Practices when Approaching Automation

Small or large businesses have to perform many operational processes to manage their daily business management processes. These include many simple but important operations such as invoicing, debt procedures, sending documents, sharing, and stock control. With automation processes, these simple processes can be managed easily and without errors. Here are some automation practices for you:

adopting automation

  1. Compare

One of the areas where automation systems are used the most is measurement and evaluation processes. With effective automation, you can measure the performance of both your employees and the machines you use and evaluate them with the data you get from here. You can follow the maintenance, malfunctions, or other requirements of the machines that play a role in your production or management activities in your business with the automation system. You can measure and compare your workflow before and after automation to see its impact. You can observe the profitability status by looking at the difference.

  1. Set Goals

You can automate your processes by setting many different purposes, such as sending documents, notifying, warning, and approving. For example, you can automate your processes by setting goals such as notifying your customers towards the end of the license period they have to use your product or creating invoices and sending documents by pre-accounting before payment. Using automation for these processes, which are vital for the survival of your business, will both reduce errors and allow you to follow up on your business on time.

  1. Rebuild Your Team

The recruitment process is a process that needs to be taken into consideration and done with an objective point of view. Although it may seem like a simple procedure, staff recruitment entails many different tasks. You will need to fill out employee information forms, hold induction meetings, hold training sessions, set up bank accounts, collect key documents and appoint advisors, to name just a few of the required actions. Without automation, the entire procedure has the potential to become extremely disorganised, which can result in:

  • Never-ending documents
  • Losing some things
  • Dissatisfaction among employees
  • Low productivity
  • Non-observance of duty

When used for employee onboarding, business process automation will enable seamless transitions from one activity to the next, keeping relevant personnel in the loop and providing visibility into the status of the process.

Not only that but also daily work–task distribution and their follow-up after recruitment can be made much more organised and effective with the automation system.

  1. Offer a Test

Automation is heavily dependent on data. Any form of BPA, whether simple RPA systems or intelligent automation solutions, is only as good as the data that supports it. If your business has gaps in information visibility, then you cannot automate these use cases. If you depend on manual data entry in some business units, you will limit your efficiency in automating processes. If your database has errors or duplicate information, you will have to face these errors in your automation setup.

One of the biggest benefits of business process automation solutions is the elimination of employee errors for repeatable work. If your data collection and management systems are error-prone or limited, you undermine the gains you can make with automation.

  1. Evaluate the Outcome

After implementing automation in your organisation, you should evaluate the results and seek ways to integrate automation technologies into more automatable processes. According to Gartner’s report, basic automation technologies like RPA can save businesses 40% of their labour costs in the first years of implementation. With better, AI-based automation solutions like hyperautomation, the ROI only goes higher.

As an automation powerhouse, we’re ready to join forces to explore how automation can ease your process and increase your ROI.

There’s More Than Automation: Meet Autom Mate

Autom Mate’s next-level automation capabilities offer businesses the ability to streamline repeatable operations and eliminate error-prone manual tasks. With the rise of artificial intelligence and the strengthening of the digital transformation movement in manufacturing enterprises, business process automation is becoming more valuable. To take full advantage of process automation, businesses need to use not only robust software systems but also the core software technology systems that enable automation solutions to work. At this point, there is a system that will fully meet the automation process of the enterprise: Autom Mate. With Autom Mate, business process automation technology is available in a variety of forms and developed in a purely business-oriented manner.

Unlock Robotic Efficiency: Why RPA is Essential for Business Success

Times are changing, and so is the way we work. These days, we hear the word ‘revolution’ more than often, but if there’s one term that carries the meaning of the word, it is RPA. Short for Robotic Process Automation, RPA is shortly the employment of computer software “robots” to manage routine, rule-based digital processes. RPA can be used to automate repetitive operations, which not only boosts productivity and saves money for businesses but also frees up people to focus on more important business matters. Using RPA technologies, a company can build up software, or a “robot,” to record and interpret applications for managing transactions, modifying data, eliciting responses, and connecting with other digital systems.

The RPA market grew by 31% in 2021 and keeps on thriving.

Discovering RPA’s potential and how it might benefit a business is the simplest approach to getting started. There is a ton of knowledge—and an overabundance of opinion—available regarding the applications of RPA, the outcomes, the benefits, and the drawbacks. There is additional information available about suppliers who produce RPA support software, as well as best practices organisations, can apply to attain the desired results. In this blog, we’ll discover the digital transformation that’s led by RPA.

RPA Solutions

The Benefits of RPA

With the operating model and IT landscape evolving, each industry should be aware of the use cases for RPA and the benefits it may bring to their operations. Let’s talk about the five important benefits of RPA. 

RPA Increases Efficiency

Human effectiveness is limited as they can only devote a certain amount of hours per day. The variable X, in this case, is determined by individual capacity. RPA software, on the other hand, does not require a break. It also does not require sick or vacation time. You can take advantage of it 24 hours a day, 365 days a year. In general, one RPA robot can accomplish the same work as two to five full-time employees.

RPA Enhances Customer Service

RPA is becoming more prevalent in customer service, particularly where it combines with other technologies like AI-powered natural language processing. However, the main advantages in this field right now come from lessening employee involvement in monotonous jobs. Employees must devote a significant amount of time and focus to providing excellent customer service, which is a high-maintenance, high-commitment process. Staff can focus more on clients by spending less time on routine administrative activities. Resolution times will quicken, disagreements will be fewer, and customers will be more satisfied with your business as a whole.

RPA Produces Data for Important Analytics

RPA technologies enable businesses to compile task execution data that may be used for analytical purposes. Among these are variations in work volume, cycle times, mistakes, and exceptions. Perceptions obtained from such analysis can be useful in a number of ways, including assisting initiatives for process improvement. Effective data collection, comparison, and differentiation with data from other disciplines enable better decision-making at both the micro and macro levels. The business can also identify areas where its business procedures could be further simplified to increase efficiency.

RPA Enhances Accuracy

Robots are always correct, always consistent, and always following the rules. The more work you delegate to computers, the fewer technical errors you make and the more time you save from not having to go back and fix them. Eliminating the smallest errors that people make can have a significant overall influence on your cost structure & customer satisfaction levels.

RPA Increases Productivity

The majority of robots created using the RPA technique are totally concentrated on particular jobs. Consider an RPA bot that enables a worker to produce a monthly report in 20 minutes as opposed to four hours when done manually. In a matter of seconds, the robots can compute, click, and move around the screen. This time savings is insufficient to allow the robot to take the job of the worker. However, it increases that employee’s productivity, which will help future cost avoidance. The business will experience an increase in productivity thanks to process automation.

Who Should Use RPA?

When firms discover that the other integration/automation methods are maybe too costly or time-consuming, RPA can be taken into consideration. RPA should be evaluated in comparison to other technical choices and with some knowledge of process change management. Industries can automate activities across different systems thanks to robotic process automation. When an industry uses RPA, it may automate all of its labour- and time-intensive backend procedures, including infrastructure and workflow. Robotic process automation allows businesses of all sizes to totally eliminate the risk of human mistakes in their operations. Industries that take advantage of RPA the most are the following:

  • Retail
  • Telecommunications
  • Banking
  • Manufacturing
  • Information technology
  • Insurance
  • Finance
  • Property management
  • Healthcare
  • Customer care

RPA Journey

Prior to implementation, careful thought must be given to internalising a tech and choosing the appropriate process for the activity. As a general rule, RPA deployment is more appropriate for manual, repeatable, & rule-based procedures. The company must first choose the right method in order to achieve a successful result. They must also explain what is anticipated from the implementation. As an illustration, RPA will increase processing efficiency by at least five times. In other words, in order to apply RPA, a firm must establish the standards by which it will choose the correct process for automation.

RPA Journey

Let’s take a look at the various stages of the RPA journey:

  1. Awareness

  1. Readiness 

  1. Vendor

  1. Proof

  1. Pilot 

  1. Establish 

  1. Expand

  1. Transform

What’s Next for RPA?

The idea of RPA is to automate everything within an organisation that is automatable. Organisations that practice automation use technologies like robotic process automation (RPA) and artificial intelligence (AI) to automate particular workflows and streamline business operations, which begin automation into the next phase step by step: hyperautomation.

With Autom Mate, the future has arrived! Autom Mate is an artificial intelligence-powered RPA platform. It aids in the automation of repetitive tasks through the use of 100% web-based drag-and-drop design tools that do not require any programming knowledge. The Autom Mate Platform provides an all-encompassing solution by merging numerous production applications. Thanks to the marketplace’s selection of ready-to-use bots, you can automate your process quickly and keep tabs on its status. You can accomplish your enterprise automation & integration goals with Autom Mate AI-powered, next-generation RPA.

What are the Most Popular Hyperautomation Use Cases for Enterprises?

Today, automation systems have started to take over many manual processes in almost every industry. These automation systems enhance product and service speed, success, and reliability. They use less human workforce while working faster. Therefore, a lot of different business sectors use and adapt automation systems in their work processes. However, the pace of development of technology is too fast; even the automation systems can’t compete with today’s community needs. As a result, developers try to automate the automation process. This idea is called hyperautomation, and it is very new but very popular in high-tech corporations.

 According to Gartner, hyperautomation is one of the top trends in the Top Strategic Technology Trends for 2022.  

 

 

What is Hyperautomation?

Hyperautomation is a framework and set of advanced technologies for scaling automation in the enterprise; hyperautomation aims to develop a process for automating enterprise automation. Hyperautomation mainly combines AI (Artificial Intelligence) and RPA (Robotic Process Automation) to develop a system that takes human inputs and automates the whole business process. It also uses additional very high technologies such as; Process mining tools, task mining tools, machine learning and Low/No Code. 

In short, hyperautomation is the trained version of automation processes. A hyperautomation practice involves identifying what work to automate, choosing the appropriate automation tools, using proper agile methods, and RPA enriched by AI and machine learning.

 

Now, let’s look at how hyperautomation works and what are the benefits of it.

 

How does Hyperautomation Work?

In a time when automation has become mainstream for many industries, hyperautomation brings a new layer into the process with cutting-edge technologies like integration and AI. While robotic process automation handles simple, routine tasks, hyperautomation brings intelligence into the picture to create longer, more complex flows to be handled by the technology itself. 

With AI and machine learning included in the process, hyperautomation lets you create automated flows that can take safe & secure initiatives like understanding documents, operating smart chatbots, and mining & analysing data—and the key here is the technology that leverages artificial intelligence and machine learning that works seamlessly between apps and systems.

hyperautomation consist

What are The Benefits of Hyperautomation?

Hyperautomation has numerous advantages, both for a company’s performance and employees’ well-being. 

  1. Hyperautomation increases companies’ speed and efficiency since it integrates disruptive technologies, such as AI, ML, RPA and NLP.
  2. Hyperautomation increases employee satisfaction since it reduces the number of repeated tasks and the workload of development teams.
  3. Hyperautomation also reduces the number of risks and errors in projects because it uses the combination of AI and machine learning.
  4. Hyperautomation allows faster digital transformation for companies. With this advantage, companies can compete with their rivals more successfully.
  5. Hyperautomation also reduces the cost of operating organisations. According to Gartner, by 2024, combining hyperautomation technologies with redesigned operating processes will cut costs by 30%.

 

What are The Most Popular Hyperautomation Use Cases 

Many industries and workflows take advantage of hyperautomation already, and due to its limitless potential, it’s likely that we’ll hear the term more often almost everywhere we look. Here are the most popular use cases of hyperautomation:

  • Banking & Insurance

Using hyperautomation in banking, financial services, and insurance empowers all banking processes. It significantly increases the efficiency of regulatory reporting, marketing, sales & distribution, bank servicing, payment operations, lending operations and back-office operations. Moreover, It prevents suspicious actions in banking and financial services since the hyperautomation system is supported by Al algorithms. The AI algorithms can efficiently monitor the transactions and proactively identify fraudulent activities. 

 

  • Customer Service

Customer expectations and technological developments are increasing exponentially. The demand coming from society led to more complex solutions and needs. With hyperautomation, businesses can fully automate end-to-end processes and fulfil customers’ expectations.

 

  • Healthcare Services 

The healthcare services empowered by hyperautomation can predict a lot more diseases than real doctors. Since hyperautomation has advanced analytics, the symptoms can be analysed more accurately, and correct treatment can be given faster, which can prevent deaths or fatal diseases.

 

  • Retail & eCommerce

Hyperautomation technologies can help automate several areas in the retail sector, such as order management, payments, transportation, warehousing & inventory, supplier management and stock controlling. With hyperautomation, companies can reach more customers and provide them with better services. Also, hyperautomation can help with pricing strategies in the retail sector.

  • Workplace Upskilling

Hyperautomation speeds up the process and decreases employees’ workload because hyperautomation aims to reduce repetitive processes in every workplace. This situation creates free time for employees during office hours. These free hours can be used to acquire new skills or enhance the accrued skill of employees. These new skills increase productivity and the success of the company as well.

  • Digital Agility

RPA, machine learning, and AI make automation services effortless. They can boost productivity, save time, and lower costs. These advantages make agile methods easier to use agile methods on your teams. Hyperautomation finds the correct strategy and decreases human error.

Better Than Automation: Meet Autom Mate’s Hyperautomation Technology

Autom Mate Design Studio is a hyperautomation platform which provides easy and flexible use with drag-and-drop, no-code / low-code and a web-based design environment. With years of experience in RPA and automation technologies, we managed to create a platform that levelled up automation as you know and made it super-easy and hyper-autommable!

Many businesses in IT, marketing, HR, sales, finance and procurement take advantage of the hyperautomation features of Autom Mate, which creates more use cases for newcomers to use & learn from. See how Autom Mate’s next-generation RPA makes a difference on our website.