What are the Most Useful iPaaS Use Cases for Enterprise?

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When it comes to enterprise applications, data wears the crown, but taking advantage of the massive chunks of data in all of the enterprise processes can quickly become too time and energy-consuming. Thankfully, there’s a new hero that connects everything together without the need for human workforce: integration platforms, or in other words: iPaaS. In order to make sure that the data is secure, always available & leverageable, enterprises use integration platforms. In this article, we’ll tell the most popular iPaaS use cases and what a difference iPaaS makes.

According to Gartner, enterprises take advantage of integration platforms in various ways, such as routing & orchestration, data mapping, messaging, and protocol mapping.

 

Most Popular application iPaaS
Application integration use cases for enterprise. (ImageSource: Gartner)

 

Of course, when we talk about iPaaS, there are numerous branches like API-based integrations, event integrations, and B2B ecosystem integrations. Here are the most popular iPaaS solutions for the enterprise:

 

Application & Data Integrations with iPaaS

The iPaaS technology allows enterprises to integrate a variety of applications and systems with ease, without the need for custom coding or programming. Organisations can use this integration platform to bring out automated flows with remaining apps or even develop new apps or improve existing ones.

The best part is that today’s iPaaS technology lets developers and data scientists who are not experts in application integration but want to use different applications together. The iPaaS technology provides an easy way for them to do this without having any knowledge of the underlying technologies involved in application integration.

 

Data Integration with iPaaS

The use cases for data integration with iPaaS are endless, as there are countless apps, software, and data sources to link with each other, but here are some examples:

  • A company can integrate its CRM system with its ERP system so that it can send marketing emails based on what the customer has bought in the past by integrating a data analysis tool in the middle.
  • A company can gather competitor data and integrate XML files into data analysis tools to get automated information about the market.
  • A company can integrate its email marketing platform with its CRM system so that it can update customer information and send them personalised email campaigns.
  • A company can integrate its website with Facebook so that it can drive more traffic, collect more viable data, and build spot-on strategies.

 

Notification Service Integrations 

Notification service integrations allow sending notifications from one application to another, which can be done through SMS, email, or other channels like calls. This type of functionality is often used for marketing campaigns where the company would want to send out promotional messages about their products or services via SMS or email—or stay ahead of the time when it comes to being notified about critical information.

 

Linking a messaging application to ERP, CRM, ITSM, or ITOM can speed up many processes dramatically. You can get an instant message, app notification on your phone, or even a call when needed by integrating the correct software with another application.

For example, let’s talk about one of Autom Mate’s favourite integrations, ServiceDesk Plus and SolarWinds. The integration helps to automate the process of IT alerts, notifications and tickets. It also helps to manage the ticketing system by integrating with other systems such as CMDB or CRM.

 

Collaborative Integrations

Collaboration is a vital component of any business. With the help of iPaaS, not only is it possible to integrate different applications and make them work together, but it’s also possible to connect multiple organisations and teams seamlessly. Collaborative integrations allow for a better flow of information between different teams and departments in an organisation, leading to increased efficiency and productivity.

With collaborative tools like Slack and Trello, joint integrations of both systems help improve the team members’ collaboration, and that’s just a basic example.

Letting remote teams and processes work more efficiently, collaborative ITSM integrations also help reduce mistakes,  increase productivity, improve customer service, and cut down on costs while creating a more agile infrastructure. Thus, everyone is aware of the real-time situations of mega projects & processes.

 

ITSM Integration 

IT teams stand at the centre of operations, and their task stack can overflow. With ITSM integrations, companies can create perfect bridges between IT teams and employees. Even better, adding more applications into the equation lets organisations handle IT tasks more efficiently. 

 

HR Application Integrations 

Thanks to their monolithic architecture, HR workflows can greatly take advantage of iPaaS. Most companies are now using HR apps to automate their HR processes. With SAP, Oracle HR, Workday, SuccessFactors, and other HR apps available in the market, it has become easier to integrate these applications with iPaaS. 

For instance, instant messaging apps like WhatsApp or MS Teams can be integrated with corporate applications to create faster communication throughout the whole organisation. And with iPaaS, you can even take advantage of AI to automate payrolls, leaves, and more via text recognition. If we need to exemplify, your employees can text the HR app “How many days off do I have?” and get an automated answer instantly! 

 

The most popular HR integrations with iPaaS include;

  • Employee Onboarding & OffBoarding can be automated by linking HR and ITSM processes together. When an employee joins the team, the system can handle all of the automatable processes like payrolling, approval process, account creation & more.
 
  • With Employee Leave Management, employees can get automated replies about their leave situation with a simple text message or an intranet page visit. The best part is that HR doesn’t have to be involved in such easy tasks.
 
  • Travel and Holiday Requests can be made without the involvement of HR. If your HR management tool lets it, an employee can take a holiday with a manager’s approval, eliminating the process and the paperwork.
 
  • Automated Chatbots for HR are about to become the new way for HR processes. As mentioned above, employees can text software to get automated and reliable answers and solutions with chatbot and HR integrations, thanks to iPaaS.
Integration Chatbot

 

Multi-Branch Integrations with iPaaS

We mentioned that iPaaS lets organisations streamline tasks within and between branches and teams. Let’s take it a step further by creating relatively lengthy automation with the technology: onboarding.

You can streamline the onboarding process with the right integrations, like opening a company email account, reminding the IT team of the necessary hardware and software, performing Active Directory authorisation, and more. In short, if you have the apps, iPaaS is there to connect and integrate them for you!

 

Meet Drag-and-drop Automation with Autom Mate

Developing products in the automation and integration fields for years, we designed Autom Mate as an iPaaS that builds upon the technology. With Autom Mate, you can take advantage of the most remarkable hyperautomation features with a simple drag-and-drop interface. In most cases, you don’t have to code to design an automation flow, as our automation library is growing every day with ready-to-use flows created by enterprise users. 

Visit Autom Mate.com to explore the big world of iPaaS and hyperautomation, or reach an expert to see how you can leverage the technology in the best way possible.

 

Unlocking Hyperautomation: Transforming the Future of Work

Hyperautomation is undoubtedly one of the most groundbreaking technology trends of the 2020s. It may sound futuristic and grand, but it’s the end-product of technologies that are changing the workplace. So, what is hyperautomation? Due to its end-to-end automation model, hyperautomation is a strategic technological trend that has been widely adopted by many enterprises. With its methodology, firms may integrate and optimise processes at bigger scales to enhance performance and guarantee the highest level of efficiency. 

According to Gartner’s studies, 69 per cent of boards of directors and more than 50 per cent of CEOs are calling for accelerated growth and operational excellence in 2021. 

A key step toward attaining both is hyperautomation. Read on to learn more about hyperautomation. 

 

What is Hyperautomation?

Let’s start with the definition of hyperautomation. Hyperautomation is defined as “the combination of multiple machine learning, packaged software & automation tools to deliver work” and “deals with the application of advanced technologies, including AI and machine learning to increasingly automate processes & augment humans,” according to Gartner’s report on the Top 10 Strategic Technology Trends for 2020. 

Hyperautomation is the practice of completely automating a business process through the application of a number of cutting-edge technologies. This is accomplished mainly through the use of cutting-edge technologies, including intelligent business process management (IBPM), machine learning, robotic process automation (RPA), and artificial intelligence (AI). As a result, hyperautomation makes use of the synergy of capabilities from all of these technologies rather than relying solely on one technology, such as AI, for automation. Successful hyperautomation plans enhance the capabilities of the current tech stack and increase the scope of automation by incorporating new tools & apps into it.

The demand for high-performing fusion teams is rising as hyperautomation projects continue to expand. Initiatives towards hyperautomation have expanded, and funding is unabated. Over 80% of firms continuously self-report increasing or maintaining investment in hyperautomation initiatives.

 

Hyperautomation vs RPA—What’s the Difference?

Robotic process automation (RPA) is the use of robots that have been programmed to automate repetitive, predictable, and routine processes through interactions that are intended to resemble human behaviour. Prior to RPA, automation was driven by complicated coding. RPA has made robot execution simpler nowadays. RPA is limited to automating repetitive and preset activities, though. Cross-functional cooperation is required to implement hyper-automation. By enabling intelligent and adaptable processes that suggest the next course of action rather than repeating the same tasks until instructed to stop, hyper-automation elevates RPA to a new level. 

Hyperautomation uses new technology, such as machine learning, in low-level operations to leverage data to find patterns, learn, and add another layer of complexity beyond simple rule-based procedures.

The primary difference between RPA & hyperautomation is that. In contrast, RPA primarily focuses on robotically replacing and automating straightforward business operations. Hyperautomation is a more comprehensive transformation of how an organisation runs that elevates RPA to a higher level.

 

The Future of Hyperautomation

Automation is used in conjunction with emerging technology like AI to handle more complicated issues and streamline company procedures. Through all of this, Hyperautomation can involve humans in the process, allowing technology and people to work together rather than side by side. People who accept change will be far ahead of those who don’t as a result of hyperautomation, with the latter group falling far behind. For those with vision, hyperautomation drive will be engaged at full speed.

Hyperautomation path
The Path to Hyperautomation

Increasing cooperation to enable humans to analyse big data & apply insights to their businesses as the primary decision-makers. Wondering about hyperautomation use cases? A call centre can automate an agent’s mouse-click process to launch an application that gathers data from sources such as RPA and AI. 

What about the future of hyperautomation? Instead of automating individual operations, digital native businesses will begin to understand how to automate end-to-end workflows. Consider human resources. You’ll be able to standardise best practices, enhance productivity, and reduce blockages if you can digitise the entire process, from selecting applicants to recruiting, employee training and development, mentorship, churn prevention, and more.

It is also feasible that digital twins will continue to emerge: the virtual representation of assets, systems, and processes in order to improve performance and dependability, increase productivity and minimise risk. Healthcare executives, for instance, can determine the effects of adjusting staffing levels or rearranging a ward’s layout by conducting simulations throughout the entire institution. They can then determine whether the impact of that change in one department will also affect the other without having a direct visible impact on either patients or employees.

We live in a technology-driven world that is full of both opportunities and challenges. How will you overcome the obstacles in order to see the promises fulfilled and fully realise the benefits of automation?

 

Hyperautomate Easily with Autom Mate

With Autom Mate, you can build automated flows with the apps and patterns you require using our straightforward drag-and-drop interface. View the impact of Autom Mate, speak with one of our experts, or provide a live demo to begin picturing the future of your work. Autom Mate took automation to the next level with hyperautomation and picked the best features to offer its users an ever-growing and evolving automation and integration platform. In order to assist enterprises in achieving their objectives regardless of industry-specific requirements, it provides Digitization Framework, Robotic Process Automation, Enterprise Integration Platform (eiPaaS), and AutoML solutions.

Let’s talk about how Autom Mate takes automation to the next level

Collaborative 

Integration across all channels enables cooperative event and issue management.

Autom Mate Market Place

Hundreds of automation and integration bots are ready to use, created by experts and users.

Works 24/7, in Real-Time

Real-time notifications with communication applications

iPaaS

Integration bots are here for your use. The integration of applications into an organisation can be standardised thanks to easy iPaaS infrastructure.

AI & ML

On-the-fly machine learning methods. Drag and drop machine learning models into your automation workflows.

Drag & Drop Interface

No code / Low Code platform for integration, automation and AI needs.

 

In short, Autom Mate provides hyperautomation for everyone. Contact an expert to see how you can leverage Autom Mate.

The Essential Guide to ITSM Integration: Strategies and Solutions

One of the most futuristic and breakthrough ways to IT service management, ITSM integration, is gaining popularity among visionary enterprises. Shortly, the technology aims to integrate all the IT processes into one platform and automate them using automation tools. The goal is to make the process of delivering IT services faster and more efficient.

The idea behind ITSM integration is that it will streamline complex IT processes by integrating them all into one platform. This way, it becomes easier for organisations to manage their IT environment as well as deliver services in a faster way. In this article, we’ll deep dive into the ITSM integration technology and share our knowledge as a software powerhouse.

 

What is ITSM?

Short for Information Technology Service Management, ITSM is a framework that enables an organisation to manage its IT services in order to improve the business. Shortly, it aims to redesign the IT process of an organisation as a service, rather than the old IT processes where IT teams had to deal with unnecessary information and interactions. 

When we think about an IT department, the first thing that comes to mind is hardware & software instalments, but in reality, IT processes are far more complex than widely assumed. So, ITSM can work like wonders, especially for bigger organisations where IT teams have more important tasks to complete. Let’s continue with the most common use cases for ITSM.

 

What are the Most Common ITSM Processes?

ITSM uses a set of key processes to manage and maintain IT services. There are many ITSM use cases that transform IT management from a service delivery procedure into a value creation process. Here are the most common ITSM processes:

 

Service Request Management Process 

One of the most common IT processes, service requests in general, can be managed via ITSM. Service request management deals with requests for new or changed IT services and how they are evaluated, approved and fulfilled by the provider.

 

Asset Management

The process of managing and controlling the lifecycle of an asset, asset management is a process that allows an organisation to know what they have, where they are and what condition they are in—it’s a big part of the IT workflow. With ITSM, it becomes more effective to identify the right tools and techniques for managing assets, which can help improve efficiency, effectiveness, and accuracy.

 

Configuration Management

Configuration management is a way to change, update and maintain the configuration of a software application or system. Configuration management can be done manually or through automation. Automation can be done either by using scripts or software programs called configuration management tools.

 

Incident & Problem Management

Incident management includes both problem management and incident handling. Problem management is typically used to identify problems before becoming incidents. Incident handling focuses on resolving incidents as they occur.

The key objective of incident management with ITSM is to minimise the time between detection of an incident and its resolution while minimising the impact on customer experience.

 

Change Management 

New service releases, new upgrades, and new software is always monotonous and time-consuming task for the IT department. ITSM enables organisations to create a more agile and flexible change management process, helping manage changes better and more efficiently.

 

ITSM Integration: The Key to Future

As you can see, ITSM takes the conventional IT approach to a whole new level, and it’s become the new norm for businesses that need more eased-up processes. But once again, times are changing, and there’s a new approach that levels up ITSM: ITSM integration.

Gartner’s report on enterprise automation technologies reveals that automation and ITSM create a massive impact on the workplace and customer experience.
ITSM Integration impact in enterprises
automation, hyperautomation, ITSM impact in enterprises (ImageSource:Gartner)

 

Automation is the new trend of freeing the workforce off of mundane tasks, and it’s paving its way to many industries quicker than expected. As automation is becoming more regular, it’s also transforming IT processes with integrations that link ITSM tools together, leaving workers as few routine tasks as possible. 

 

What is ITSM Integration?

ITSM integration can be defined as a process where ITSM applications and third-party applications are linked together, creating a seamless experience for the customer and increasing the efficiency of the company.

The main benefit of ITSM integration is that it centralises ITSM by integrating IT teams with other teams and processes while adding other IT applications into the process. This leads to uninterrupted process flows while eliminating risks like disturbances and interruptions. In short, ITSM integration is the most reasonable way to reach flawless process management.

 

The Benefits of ITSM Integration

In today’s world, integration is the key to success. With technologies like RPA and iPaaS, it’s becoming more and more essential for companies to streamline their processes, especially for the larger ones. And ITSM integrations are one of the most popular among all. 

There are many ITSM integration benefits that organisations can reap. For example, ITSM integrations;

  • Minimise human-related errors thanks to robotic process automation that leaves little to no room for mistakes.
  • Let employees perform value-added tasks by handling routine and monotonous tasks. For instance, integrating SolarWinds with ServiceDesk Plus can streamline event management with automated alert tracking.
  • Create seamless customer experiences by building an autonomous communication funnel backed by chatbots. 

 

ITSM Integrations at Your Fingertip: Meet Autom Mate 

Here at Autom Mate, we’re exploring everything about automation to make the technology available for everyone, and our enterprise application integration platform is a big part of our expertise. 

With easy-to-use action libraries, Autom Mate helps companies integrate ITSM applications with third-party apps and flows like ManageEngine ServiceDesk Plus, 4me, ServiceNow, Micro Focus, Jira, and more. It is able to integrate the most popular ITSM applications like ServiceDesk Plus, 4me, ServiceNow, Micro Focus, and Jira with enterprise applications and systems easily. Plus, thanks to Autom Mate’s ever-growing marketplace, you can discover more ITSM use cases and take advantage of ready-to-use ITSM integrations that are proven to work. Discover more on our automation technologies here, or offer a live demo to get a free trial.

What is iPaaS? Your Complete Guide to Integration Technologies

The digital revolution came with many perks that transformed the way we live and the way businesses operate. Thanks to countless numbers of digital tools and software, we can now handle tasks, big and small, in a much more convenient way than ever before. Yes, convenience is one thing that came with the digital revolution, but let’s not forget about the ever-growing disruption. Almost every day, a new application or software joins our daily ecosystem, but we rarely see different apps communicating with each other. That’s where integration platforms come into the picture to save the day, making iPaaS one of the most popular terms in the software industry. In this blog, we’ll be exploring the definition of iPaaS and how businesses can take advantage of the technology.

 

What is iPaaS and Who Needs It?

Integration Platform as a Service (iPaaS) is a software service that enables customers to connect their applications and data sources in order to automate, optimise and secure their digital business processes, and it’s gaining more popularity every day.

VynZ Research estimates that the global iPaaS market is expected to reach $10.3 billion by 2024, at a CAGR rate of 40,4% between 2020 and 2025.

There’s no doubt that software integration technologies will keep on stealing the spotlight for many years to come. Today, the first industries that come to mind when we think of iPaaS are banking, healthcare, insurance and retail. These industries rely on integration platforms for seamless customer experience across channels with a single sign-on, handling IT processes easily, and eliminating mundane workflows altogether. Of course, the sky is the limit with integration platforms, and connecting numerous flows is up to the user.

Let’s continue with how integration platforms work to streamline complex processes without the need for the human workforce.

 

How to Integrate Apps with an iPaaS?

Integration platforms provide a central hub for all of the information that is being shared between different applications, and they can be used to connect any kind of app, including software as a service (SaaS), mobile apps, and more. First things first, you need to b aware of the workflows that you want to create with integration platforms. 

Many integration platforms let users take advantage of ready-to-use workflows with the most popular apps, so we can name them as low-code or no-code platforms that don’t require users to have coding knowledge to create seamless flows. While there are exceptions, in today’s multi-disciplinary world, choosing an integration platform that offers a drag-and-drop interface is essential.

How do iPaaS work?

How does iPaaS work?

 

You can build perfectly-working bridges between users, data, apps, and APIs with an integration platform. As a technology powerhouse with years-long experience in automation, Autom Mate offers the most needed workflows that include enterprise favourites as ready-to-use templates.

 

Top Use Cases of Integration Platform as a Service that You Should be Aware of 

Businesses all around the world use iPaaS to connect with these applications and make them accessible through one system. It is also used by companies who want to keep data in one place for their customers, employees, or partners.

 

There are many iPaaS use cases, including:

Connecting CRM systems with ERP systems

To help businesses mine data on customer interactions between the two systems and identify insights that can be used to retain customers, CRM and ERP integration also help with the automation of different processes like sending out order confirmations and invoices after a purchase is made. Thankfully, iPaaS has emerged as an easy way to connect these systems effortlessly, creating massive value while eliminating taskforce.

 

Integrating data analytics tools 

Data analytics tools are great for getting viable insights. They can help you understand what’s going on with your business and provide useful information about the past, present, and future. But they have their limitations too. For example, they can’t help you make predictions about the future or tell you how to do something different in order to improve performance.

Integrating your analytics solution with an iPaaS means that you can take advantage of other features that these platforms offer, such as application integration and API management, to get more out of your data.

 

ITSM integrations with iPaaS

The IT process is one of the essential aspects of any business. The IT service management (ITSM) is the process that manages, monitors, and controls the IT processes. iPaaS provides an integration layer between ITSM and other systems to make it easier for companies to manage their IT processes.

 

 

Why you need an iPaaS? 

The main advantage of using iPaaS is that it saves time by automating repetitive tasks and integrating different systems together in an easy way, which automatically lets businesses deliver great value to their customers and themselves. 

Benefits of iPaaS

There are many benefits that can vary in different organisations and industries. Here are the main benefits of integration platform as a service:

 

  • It lowers the costs of integration by providing a single point for all integrations
  • It increases the speed of integration by providing an easy-to-use interface.
  • It reduces errors in integration by providing prebuilt connectors and templates.
  • It improves the reliability of integrations by preventing human error.
 

Higher ROI

If you’re looking for high ROI, iPaaS is your choice. According to Informatica, companies that shifted to iPaaS technologies have witnessed an average ROI of 324% within three years. Also, integration platforms create more future-proof organisations by making businesses more resilient to things to come in the future. 

 

 

Meet Autom Mate, a Hub for All of Your Integrations and Automations

Here at Autom Mate, we took automation to the next level with hyperautomation and picked the best features to offer our users an ever-growing and evolving automation and integration platform. Thanks to our community, our ready-to-use integration templates and flows are growing every day, leaving no extra work for newcomers. With Autom Mate, you can create automated flows with our simple drag-and-drop interface with whichever apps and patterns you need. See how Autom Mate makes a difference, contact our experts or offer a live demo to start imagining the future of your work. 

How to Increase the capabilities of ServiceDesk Plus with 3rd party Integrations?

ME SDP Automation

The technology aims to integrate all the IT processes into one platform and automate them using automation tools. The goal is to make the process of delivering IT services faster and more efficient.

What is ServiceDesk Plus?

ServiceDesk Plus is a ITSM software. It provides excellent visibility and central control of IT issues to ensure that businesses suffer no downtime. Additionally, It helps central management of processes such as Incident and Request Management, Change Management, CMDB, Project Management, Service Catalog, SLA Management, which are processes of IT Service management.

 

Importance of Integrate ServiceDesk Plus with Other Applications

The lack of integration between a variety of departments, people and applications often leads to the slowing down of work processes, loss of information and gaps in communication. This can be very frustrating for everyone involved in your business.

Integration is a key aspect of any software application in this digital era and it’s important for better communication between different departments within an organization. It also helps streamline workflow processes, making it easier to share information across teams or even with external partners who may have expertise in another industry or region. There are many ITSM integration benefits that organisations can reap.

Below are the solutions you can reach by integrating the ServiceDesk Plus application with other 3rd party applications;

 

ServiceDesk Plus & SolarWinds Integration (Notification Service & CMDB)

ServiceDesk Plus and SolarWinds alert and CMDB  automation bot allow you to perform an effective event management by tracking your critical alerts on SolarWinds from the ServiceDesk Plus  ITSM application instance.       

  • The critical alerts detected by the SolarWinds application, your monitoring application, creates an event ticket in the ServiceDesk Plus application, which is your ITSM application.
  • Adds the actions and notes taken on ServiceDesk Plus into the relevant critical alert in SolarWinds.
  • When the warning on SolarWinds is resolved, it changes the status of the record on the ServiceDesk Plus application.
  • This Integration bot ensures that the servers and network devices are periodically transferred to the inventory of the ServiceDesk Plus application. In case of any change in the information of the transferred inventory, the same inventory is updated on the ServiceDesk Plus application.
 
Thanks to the notification service, you can notify an alert immediately when it has been triggered. You will know when there is an issue and get in touch with the right person right away, quickly resolving the situation.
 

ServiceDesk Plus & VMware Integration (Provisioning)

The VMware provisioning bot provides to create a new server and changes CPU, Memory or Disk resources of a server depending on a request that is selected from ServiceDesk Plus Service Catalog.

  • This bot creates a new server on VMware automatically after the request that opened on Servicedesk Plus Service Catalog is approved. This manual process, which has no added value for the System Administrator, is automated.
  • End users don’t have to wait for System Admin to create or change the server. This bot fulfills everything automatically, In this way, business processes will be more efficient and resolved faster.

Therefore, the service quality that serves to end user will increase significantly.

 

ServiceDesk Plus & WhatsApp Integration (Unified Collaboration)

WhatsApp is a communication tool that is preferred and used by everyone in every field today. For this reason, it is preferred as a communication channel in our business life apart from our daily life. Users tend to continue their habits mostly. This requirement creates the need for companies to offer Whatsapp as a communication tool to their employees and users.

The ready-to-use WhatsApp integration capabilities provided by Autom Mate allow WhatsApp integration with ServiceDesk Plus in minutes, and the development of necessary applications quickly and easily with no code / low code features for company-specific process requirements. With these features, users can use ITSM/ ESM application without changing their own habits, helping to create a more satisfied and loyal customer base. It enables companies to increase operational efficiency by automating processes.

With ServiceDesk Plus & WhatsApp Bot, end users can;

  • Create a request by accessing the Service Catalogue (IT or Business Services)
  • Create an incidents ticket, when a service is down,
  • Check the status of the ticket they have opened before.
  • Use WhatsApp as an intranet portal to learn the weather, exchange rates, lunch menu etc.
 
 
Autom Mate enables your ESM platform to become widespread within the organization!

 

ServiceDesk Plus & MS Teams Integration (Unified Collaboration)

Microsoft Teams is a communication tool that is preferred and used by everyone in every field today. For this reason, it is preferred as a communication channel in our business life apart from our daily life. Users tend to continue their habits mostly. This requirement creates the need for companies to offer MS Teams as a communication tool to their employees and users.

The ready-to-use MS Teams integration capabilities provided by Autom Mate allow MS Teams integration with ServiceDesk Plus in minutes, and the development of necessary applications quickly and easily with no code / low code features for company-specific process requirements. With these features, users can use ITSM/ ESM application without changing their own habits, helping to create a more satisfied and loyal customer base. It enables companies to increase operational efficiency by automating processes.

With ServiceDesk Plus & MS Teams Bot, end users can;

  • Create a request by accessing the Service Catalogue (IT or Business Services) via MS Teams
  • Create an incidents ticket, when a service is down,
  • Check the status of the ticket they have opened before.
  • Use MS Teams as an intranet portal to learn the weather, exchange rates, lunch menu etc.
     
     

ServiceDesk Plus & Jira Integration

SDLC, or software development lifecycle, is a software development process used to develop software products or plan changes to existing software. Thanks to this life cycle, the development of software becomes more planned because the planning of the product to be written, its detailed analysis, the designs on the background or the front side, the development of the product, the acceptance tests, the go-live processes are done in a plan, respectively, and together with the feedbacks. After the go-live, the support given to the product does not end and the product is constantly monitored with the maintenance step and the feedback of the end users is processed. Institutions follow the Jira application’s SDLC process while developing software products.

During the daily workload, the end user’s request opened in the ITSM software is not directed to Jira, causing problems such as not informing the end user about the actions taken by Jira, or delayed response to the end user. As a solution, transferring the requests opened to the ITSM software to Jira manually, transferring the actions taken by the software developers manually to the ITSM software and informing the user causes a serious workload and waste of time on the IT employees. It creates an inefficient work environment.

Thanks to the ServiceDesk Plus & Jira integration bot developed on the Autom Mate platform, the error records (incident) opened to the ServiceDesk Plus application open a bug-type issue report under the relevant project on Jira. Based on the actions taken in the Jira application, it updates the relevant record in the ServiceDesk Plus application and informs the end user about this update. In all these integrations, the images in the records are carried in attachment files.

  • Creates the records opened in ServiceDesk Plus application with the issue type specified under the relevant project on Jira.
  • Based on the actions taken in the Jira application, it updates the relevant record in the ServiceDesk Plus application and informs the end user about this update.
  • When the request is closed in Jira, the related fault record is automatically closed together with the related note.
 
 

ServiceDesk Plus & Active Directory Integration (User Onboarding / OffBoarding)

In corporate companies, dozens of demands occur during the day regarding new job start-ups or dismissals. During the recruitment process of personnel initiated from human resources, information technologies are requested to perform operations such as opening the user, entering information, defining rights and authorizations, and defining e-mail boxes and groups. In cases where these works are done manually, the IT specialist creates a user for each user, enters their information, defines their rights and authorizations, and creates an e-mail.

Performing the transactions manually causes definition errors to occur, and extra effort and time are required in cases where the number of requests is high. When the workload on the IT side is high, it can cause the demand to be met late or overlooked. On the other hand, failure to terminate the rights and authorities on time, especially during the dismissal processes, may cause security risks. Error-prone manual process processes and time and effort costs caused by repetition of the same work reduce efficiency and cause time and money losses. In addition, internal dissatisfaction may occur due to not fulfilling user recruitment or change requests in a timely manner.

Autom Mate Employee Onboarding service ensures that new user creation, update or closing requests coming from ITSM application are met by the software in a timely and error-free manner.

  • For newly recruited personnel, account definitions and authorizations can be made automatically by filling in the information in the defined form in the ServiceDesk Plus application.
  • Initiate, update and disconnect as many users as you want from IT systems within seconds in your user operations processes. Error-free, secure, and fast
  • Authorization of existing users can be automated when changing their title, surname, and location.
  • The Human Resources department can manage the recruitment processes without the need for the IT department.
 
Additionally, Integrating ServiceDesk Plus with an HR system will also prove helpful for your IT team to stay informed about new hires, promotions, terminations etc.

Click for more detail about other ManageEngine integrations.

Benefits of Robotic Process Automation

Robotic Process Automation (RPA) refers to the definition of an employee’s tasks to robots and the complete fulfillment of all these tasks. Thanks to this new technology, robots can issue invoices, check emails, control the system and perform tasks automatically as desired.

Robotic Process Automation can be integrated into the IT infrastructure of any company in a short time as it does not require infrastructure changes. In addition, it is a great advantage that it does not require any system renewal. RPA is highly effective in increasing operational efficiency and performs its functions over the existing infrastructure of companies while also making it possible to control costs easily.

robotic process automation

 

RPA and Examples

Robotic Process Automation enables employees to complete the service easily with minimum effort. For example, it monitors the inventories in the warehouse and sends the necessary warnings, ensuring that the resources are used in an optimized way. Employees can learn all the data from a single panel and follow the developments here. In this way, the reports prepared automatically can be examined.

The use of RPA to manage customer relationships allows tools to be managed automatically, thus accelerating the process. Data entries can be entered individually by RPA without error. Instead of using multiple tools at the same time, customer representatives can quickly handle the necessary transactions with only RPA. In this way, not only does customer satisfaction increase but also employee productivity boosts.

rpa

 

The Benefits of RPA

Robotic Process Automation provides many benefits. Main benefits of RPA are listed below.

  • Provides cost savings
  • Since it can be integrated directly into the working system without any problems, there is no need for an extra process and expense.
  • The benefit can be observed in a short time.
  • Errors are significantly reduced.
  • Adapts to all kinds of computer technology
  • The quality of the services offered by the company increases
  • It is suitable for all businesses, big or small.
  • Companies get added value.
  • Increases the efficiency of the business process
  • Increases customer satisfaction
  • Significantly reduces operating costs.
  • Provides profit in transaction time and speed
  • Makes it possible to evaluate the process by considering it from every angle
  • Provides fast scalability in case of an increase in demand

robotics process automation benefits

 

 

The Difference Between RPA and Automation

  1. Robotic Process Automation completes repetitive actions via structured digital data inputs. Automation configures unstructured data sources such as invoices or emails. In simple terms, RPA takes the robot from the human, and automation places the human in the robot.
  2. RPA has been used for over 20 years. While it has many advantages, it can have problems with scaling and can break if the process changes. Automation, on the other hand, is more flexible in adaptability.
  3. RPA can be integrated into any infrastructure. Therefore, returns can be observed in a short time. On the other hand, automation takes time to learn human behavior.
  4. RPA completes average-difficulty tasks more accurately and carefully through software robots. However, when it comes to complex data, it can be complicated and human intervention may be required. This is where automation gets involved.
  5. Robotic Process Automation primarily focuses on completing the manual activities of processes—ideal for reducing routine manual processing and increasing process efficiency. When used for these purposes, high efficiency is obtained from RPA. However, if critical decisions have to be made, problems may arise in complex processes. Automation is more effective at providing predictive analytical information.

Is RPA AI?

Robotic Process Automation and artificial intelligence are not the same things, and there are differences between them. RPA is a software robot programmed to mimic human actions. On the other hand, artificial intelligence re-simulates human intelligence using machines.

Artificial intelligence can spontaneously generate analytics, machine learning, and hypotheses even if not specifically defined. RPA, on the contrary, simply imitates human actions as it is told.

How RPA Uses In Business

Robotic Process Automation can operate effectively in many units in the company structure.

Human Resources

RPA can take the necessary steps for the human resources unit, that is, those who will start or leave the job, give the additional benefits offered to the employees, produce payroll, evaluate the performance of the employees and ensure that the employee is reported in compliance with the regulation.

Production Chain

RPA can perform operations such as shipping management, stock management, shipment order, invoice and contract management, supply and demand management, goods issue, and return acceptance in the production chain.

Finance and Accounting

RPA can control the purchasing process, manage orders, calculate monthly and annual closings, provide payment order flow, generate invoices and process them into the system.

Sales and Marketing

RPA can do social media scans & research about the market, complete transactions with customer information, communicate regularly with existing customers, follow up on what needs to be done for new customers and generate offers.

IT

It audits RPA licensed software, provides new user acceptance, renews & generates passwords, regularly inspects the system and manages applications & servers.

RPA Tools

Robotic Process Automation tools are preferred for configuring task automation. Their use is widespread and indispensable for automating back-office processes. There are many RPA tools available today. Choosing the right one for you and your company can be difficult.

You can make the right decision by sifting through the 20 tools selected among the popular ones. The RPA tools listed below include both paid (commercial) and free (open source) software.

  1. Autom Mate
  2. Keysight’s Eggplant       
  3. Blue Prism         
  4. Uipath 
  5. Automation Anywhere
  6. Pega
  7. JAMS (14-day free trial)
  8. Power Automate (90-day free trial)
  9. ZAPTEST (request a demo & free trial)
  10. Kofax (90-day free trial)
  11. HelpSystems (30-day free trial)

Features of RPA tools are:

  • Seamless Test+RPA Software Automation
  • Functional and Performance Test Automation
  • DevOps (Mock-ups) Automation
  • Auto-Documentation
  • RPA (Robotic Process Automation)
  • API Testing
  • Cross-Platform (Parallel) Execution

By finding the ideal Robotic Process Automation tools in line with the services provided by the company, requests & needs, you can have many advantages offered, increase your efficiency and significantly reduce costs.

ManageEngine IT Operations and Service Management

ManageEngine is preferred by many companies today, thanks to the advantages it offers. A maximum level of security is achieved with ManageEngine, which makes it possible to handle different types of transactions in a short time and in a practical way. Password management and network security are among the most significant benefits of ManageEngine, but are not limited to these.

Any business of any size can benefit from the flexible solutions ManageEngine offers. A large number of products are included in ManageEngine to facilitate users’ work. Bringing IT together, ManageEngine has a comprehensive and integrated approach.

What is ManageEngine?

ManageEngine aims to enable easy management of all types of IT operations, including servers, networks, security, mobile devices, Active Directory, desktop devices, service desk, and applications. Therefore, installing, configuring, and deploying ManageEngine applications are extremely convenient. In this respect, ManageEngine is user-friendly.

ManageEngine is also widely preferred because it provides the solutions needed by the IT department at affordable prices. The customer’s demands drive the efficiency to be obtained from ManageEngine. Hence, the size of the businesses of customers is not limited to the software license.

For more information about ManageEngine, visit the website: www.manageengine.com

ManageEngine Integration

ManageEngine ServiceDesk Plus

ManageEngine ServiceDeskPlus ends the mess of IT workers. Thanks to its excellent customer service, users get instant answers to all their questions. In addition, the central control of companies is advanced so that their IT activities are not disrupted. IT employees have been benefiting from the advantages of ManageEngine ServiceDesk Plus for many years.

The benefits that companies get with ManageEngine Service Desk Plus are as follows:

  • Codeless customizations
  • Powerful integrations with IT management apps
  • Deploy in the cloud or on-premises
  •  Intelligent automation
  • Comprehensive reporting capabilities

ManageEngine ServiceDesk Plus has 3 different payment plans.

The Standard plan is generally preferred at the start and covers:

  • Knowledge base
  • Self-Service portal
  • SLA management
  • Multi-site support
  • Help desk reports
  • Case management

The Professional plan also includes integrated IT asset management and it covers:

  • Software asset management
  • Asset inventory reports
  • IT asset discovery
  • Procurement and contract management
  • Help desk management

The Enterprise plan includes ITIL assets and projects, as well as a help desk, and is extremely comprehensive. Elements included in Enterprise are listed below.

  • IT project management
  • CMDB
  • Incident management
  • Change management
  • Service catalog
  • Asset management
  • Problem management
  • Release management

For more information check out website: ManageEngine ServiceDesk Plus Review | PCMag

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus enables businesses to manage account and contact information, customer error reports, and service contracts with maximum efficiency. ManageEngine SupportCenter Plus is functional web-based customer support software preferred for its advanced customer experience.

ManageEngine SupportCenter Plus includes:

1. Tracking and Automation Request

Get ready to handle the tracking process smoothly! You can organize it as you wish and automate the request creation process.

2. Dashboards and Reports

Get detailed information about your help desk using real-time and intuitive Dashboards & Reports.

3. Multi-Channel Support

View and control all your preferred communication channels from a single point, including social media platforms, email, portal and phone.

4. Contracts

Easily manage multiple service contracts using support plans to invoice your customers without delay and provide timely service.

5. Business Units

Each unit within the company has its own service or product-specific configuration definition. In this way, they can work effectively an independent.

6. Database

Repetitive queries can cause a loss of productivity while working, but you can put an end to it with the database. Have the opportunity to build your knowledge base in a practical way and get the results you want the first time by accessing the solutions in a short time.

7. Billing and Time Tracking

Have the opportunity to follow all your customers in same place. You can examine the time entries in detail by using the filters.

8. Self Service Portal

Use the self-service portal by customizing it. In this way, your customers can send error reports and track them simultaneously. At the same time, it becomes possible to execute reports and search the database.

ManageEngine Integration

 

ManageEngine Desktop Central

ManageEngine Desktop Central enables technicians to manage desktops, laptops, tablets, servers, and smartphones from a central point. This efficient desktop and mobile management software greatly simplifies the work of businesses.

Routine tasks are easily automated with ManageEngine Desktop Central. These routine tasks include distributing software, managing software licenses, installing patches, managing IT assets, etc.

ManageEngine Desktop Central is supported by iOS, Windows, MAC, Android, and Linux operating systems.

ManageEngine Desktop Central includes:

  1. Mobile Device Management: Mobile devices with Windows, Android, or iOS operating systems can be managed from a central point. It can also be secured and configured.
  2. Package Distribution: EXE and MSI packages can be distributed centrally.
  3. Patch Management: The operating system and other third-party applications are protected against security threats, and their updates are automated.
  4. Asset Management: Manages software licenses, prohibited software, software usage, and IT assets.

ManageEngine OpManager

Monitor an entire network through a single interface with ManageEngine OpManager. Large enterprises, SMEs, and service providers can cost-effectively monitor & control their IT infrastructures and data centers with OpManager.

The establishment of a 24/7 monitoring system in a short time is a significant advantage. Other advantages of ManageEngine OpManager include intelligent alert engines, automated workflows, extensible templates, and configurable discovery rules.

ManageEngine OpManager features are listed below.

  • All devices in the network can be followed from a practical interface.
  • Monitors can become heterogeneous through brand-independent product support.
  • System status is informed with the feature of generating alarms at desired or instant periods without affecting users.
  • Topology can be obtained in a short time using the dynamic network mapping feature.
  • Workflow automates processes without employees having to do standard work.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus provides effective tracking of IT demands within the businesses. In this way, it is ensured that the requests are resolved in a short time by being both controllable and visible. No interruption in business continuity is made possible by ManageEngine ServiceDesk. The central control system has numerous advantages in this regard. Mainly, these advantages are listed below.

  • IT demands are classified, analyzed, and resolved. Analyzing the root cause of the problem reduces the likelihood of recurrence.
  • All configuration items can be tracked and managed practically from a single center. The dependencies and relationships of the configuration items are mapped.
  • Auto-discovery makes it possible to both maintain and discover IT asset inventory.
  • Catalog creation with multi-stage approvals and customer service level agreements (SLA).
  • The effect of interruptions and changes can be analyzed with visuals.
  • Agent productivity increases, and downtime decreases. – End-user satisfaction increases significantly.

 

Click to browse ServiceDesk Plus integrations and learn how to increase the capabilities of ServiceDesk Plus with 3rd party integrations.
 

Enhance the Capabilities of ManageEngine Applications

Autom Mate provides integration capabilities between ManageEngine and third party applications. Enhance the capabilities of your ManageEngine application with other apps integrations like messaging notifications, administration and more…

ManageEngine is a product family that includes solutions such as ITSM, ITOM mobile, endpoint management that IT managers use to manage systems around the world. ManageEngine products can have integrations within themselves, as well as systems with hybrid IT infrastructures and different manufacturers.

The fact that IT managers use software and devices from different manufacturers creates integration needs among these manufacturers. In addition to the integration needs that will increase efficiency, offering different applications to end users creates usage difficulties. Because users do not want to leave their habits, they do not prefer the new applications presented to them. In addition, there are third party integration needs such as telephone, sms, mail to receive systemic warnings and notifications.

Autom Mate - ManageEngine Integration Market Place

Autom Mate – ManageEngine Integration Market Place

By integrating Autom Mate with ready-to-use ManageEngine integration bots, ManageEngine applications with widely used messaging applications such as WhatsApp, Teams, Slack, ITSM applications such as Jira, MicroFocus, ServiceNow, 4me, system and network monitoring tools such as SolarWinds, PRTG, and basic IT infrastructure applications such as Active Directory, VMware It provides a more effective, more user-friendly, accessible and professional IT management.

Autom Mate provides integration capabilities between ManageEngine and third party applications.

 

For more details, please read the details of each ManageEngine product integration;

ServiceDesk Plus Integrations

Desktop Central Integrations

OpManager Integrations

What is a Citizen Developer?

Every year in the tech industry, we hear a lot about “citizen developers”. They are becoming increasingly common and are often seen as the solution to all of our professional problems, such as hiring, managing processes and services, and even many technical challenges.
But what exactly does a citizen developer look like? What is their role? Who is looking for them? Why are we willing to hire them? And what are the consequences of their actions?

Citizen developer is an employee who creates application capabilities for consumption by themselves or others, using tools that are allowed by IT or business units.

The way people work is changing. As a result, organizations have begun to adopt tools and processes that are unencumbered by the rules of an IT department. This shifts the focus away from IT departments to change the way people work. These tools are called Citizen Development Tools (CDTs).

CDTs are not just useful for companies; they are essential for individuals as well. They empower individuals to create applications that can be consumed by themselves or others, in a matter of hours, with no IT involvement or permission. Citizen developers can create apps outside their organization’s normal workflows because they must do so for personal satisfaction or a business need. That person might not have access to an IT department’s team tools or resources (e.g., salesforce) and may not care where they get their data from (e.g., Google Spreadsheets). However, there’s no doubt that when an application is created outside of IT-centric products and processes, it becomes more valuable and valuable fast than anything else in terms of what it generates and how it generates it due to its open nature. As such, citizen developers have made a huge impact on the enterprise world — both in terms of its impact on business performance as well as Business Value-Added metrics like Return On Asset (ROA), Return On Investment (ROI), Return On Capital Employed (ROE), Return On Investment In Human Capital (ROIIC), and more!

Conclusion

What are the most valuable skills that you’re willing to learn and invest in? What do you want to know about your company’s culture? Once you answer these questions, it becomes much easier to build a developer community since there is a high correlation between the values expressed by employees and the behavior they pursue.