Automation is one of the core strengths of ServiceNow, offering capabilities to streamline IT operations, customer service, and business processes. However, ServiceNow customers often face several challenges when implementing and managing automation via the ServiceNow Integration Hub. Much of these challenges relate to managing integration complexity, complex workflows and a requirement to use consultancy to both setup and maintain integrations.
So, what are the main automation challenges ServiceNow customers face?
Integration Complexity – ServiceNow customers often want to integrate with multiple third-party systems and applications, such as CRM, ERP, monitoring tools, and other legacy systems. Achieving seamless automation requires robust integrations, which can be complex, time-consuming and therefore costly.
Customization complexity – ServiceNow offers a high degree of customization, which, while powerful, can lead to overly complex workflows and automation configurations. As organizations scale, managing and maintaining customized automation processes becomes more difficult without constant help.
Governance and Compliance – Automation processes often involve handling sensitive data or performing critical business functions. Ensuring that these automated processes comply with industry regulations (such as GDPR, HIPAA, etc.) is a significant challenge.
Complex workflows – Workflow automation in ServiceNow involves mapping out intricate business processes. These workflows can become complicated as they involve multiple conditions, approvals, and interactions with other systems. A poorly designed workflow can slow down operations instead of speeding them up. Adding product and process integration into such workflows spirals the complexity and cost.
Skills and Expertise – ServiceNow’s automation capabilities require a specific set of skills, such as scripting, workflow design, and API integration. Many organizations face a shortage of skilled personnel who can efficiently design, implement, and maintain automation processes. This means that they must rely on third-party integration consultants and ecosystem partners.
Transaction-based Integrations – Reliance on multi-party integrations such as those found in vendor marketplaces often lead to transactional or volume-based charging. Such unpredictable cost models mean that budget conscious businesses will be restricted on expanding their useful integration and automation capabilities.
How can ServiceNow customers take control of their own automation and integration strategy?
While ServiceNow offers powerful capabilities, there are common factors in relation to automation and integration that lead to complexity and loss of overall control. It places companies at the behest of partners and consultants that design, implement and critically, maintain the automation and integrations they need. That is not to say that such partner relationships are a bad thing as they are often the backbone of technology success in Service Management.
It is also important to emphasise that it is not to the benefit of the customer to look at automation as one product to many. Quality automation projects regularly include multiple product integrations in a single flow. This is where Service Management platforms really struggle to achieve the goals of the customer without spiralling costs.
As we have noted, the primary challenges faced by customers involve integration complexity, managing customized workflows, ensuring compliance, scaling operations, and the need for skilled resources. Addressing these challenges with the Autom Mate Technology Orchestration Platform, makes it easier for both customers and their partners to orchestrate automation and integration with ServiceNow.
By doing so, the customer reduces complexity and reliance on the vendor ecosystem while also speeding up the whole process and enabling them focus on the opportunities that other technologies offer.
Why not arrange a demo of Autom Mate and see firsthand how it can help you get the best out of your ServiceNow investment. We will show how we can dramatically speed up your automation and integration strategy, connect more useful technologies and save you money!
In today’s fast-paced business environment, the onboarding processes for employees present significant challenges. HR departments often face the cumbersome task of collecting and disseminating necessary information, while IT teams grapple with setting up and managing numerous accounts and permissions across various applications. These manual processes not only consume valuable time but also increase the risk of errors and security vulnerabilities.
Solution Offered
With Autom Mate’s HyperAutomation platform, organizations can revolutionize their HR and ITSM integration and automation processes. By leveraging our no-code platform, businesses can streamline onboarding and offboarding procedures, significantly reducing manual effort and enhancing efficiency.
Impact on Business:
Simplified Onboarding Process:
HR teams create onboarding forms within their ITSM software, capturing essential employee information such as contact details, department, and required application access.
Autom Mate integrates with various applications, automating the account setup process based on the information provided in the onboarding form.
Approval workflows can be seamlessly integrated, allowing managers to review and approve requests directly through channels like WhatsApp, eliminating delays and reducing human errors.
Result:
Accelerated onboarding process, improved accuracy, and enhanced productivity for HR and IT teams. Autom Mate offers a cutting-edge HyperAutomation platform, empowering organizations to automate complex workflows without the need for extensive coding. With our AI-supported platform, businesses can achieve unprecedented levels of efficiency, accuracy, and productivity.
Autom Mate: Pioneering HyperAutomation Excellence
Autom Mate offers a cutting-edge HyperAutomation platform, empowering organizations to automate complex workflows without the need for extensive coding. With our AI-supported platform, businesses can achieve unprecedented levels of efficiency, accuracy, and productivity.
Join us on the journey towards a future where automation drives success and innovation thrives
As in their nature, small and medium-sized enterprises (SMEs) are always looking for ways to improve their efficiency and stay ahead of the competition, and as we’re entering the age of robots, automation has become an increasingly popular solution to help streamline business processes and increase productivity. While traditional automation has been helpful, intelligent automation using Robotic Process Automation (RPA) and Hyperautomation offers SMEs even greater benefits. According to a Forbes article, the future of automation lies in hyperautomation, which refers to combining RPA with artificial intelligence and machine learning to automate complex business processes.
In this blog post, we’ll explore the benefits, use cases, and trends of RPA for small businesses and provide examples of how these technologies can help small businesses improve their operations and compete more effectively in today’s marketplace.
Benefits of RPA & Hyperautomation for Small Businesses (SMEs)
Small businesses face unique challenges and often operate with limited resources. By leveraging RPA and hyperautomation, SMEs can benefit from increased efficiency, cost savings, and improved communication. Here are some of the main advantages of using these technologies:
Boosting Integrations
Hyperautomation unifies AI, ML, and NLP into one cohesive platform, enhancing overall system efficiency and offering an advanced level of automation. Small businesses, often restricted by limited resources and scalability challenges, find a lifeline in RPA and hyperautomation. They’re not just tools but essential allies in streamlining operations and boosting efficiency.
By optimising business processes, small enterprises are able to reduce operational costs, improve service delivery, and position themselves for competitive advantage and sustainable growth, without the complexities typically associated with advanced technologies. It’s a straightforward path to efficiency, scalability, and performance optimization, tailored to meet the unique needs and constraints of smaller operations.
A Better Communication Flow with Integrations
Integrating different systems and applications can be tedious for small businesses. However, hyperautomation can help create a better communication flow with integrations, allowing businesses to connect different systems and applications with ease, which leads to better collaboration and communication between departments, leading to improved decision-making and operational efficiency.
Higher Employee Satisfaction
The enhancement of employee well-being and job satisfaction is a pivotal aspect of organizational success. Through the integration of RPA and hyperautomation, we are positioned to transform the work landscape. These technologies are engineered to manage routine and repetitive tasks, allowing our valued employees to redirect their focus towards complex, intellectually stimulating projects.
In a workspace where automation streamlines efficiency, employees are entrusted with tasks that are both challenging and rewarding. The elimination of mundane tasks mitigates the risk of burnout, promoting an atmosphere of innovation, engagement, and heightened morale.
In essence, the strategic application of automation technologies is not merely a pathway to operational efficiency but a catalyst for workforce enrichment and organizational vitality.
Cost Saving
RPA and hyperautomation can lead to cost savings for SMEs. By automating repetitive tasks, businesses can reduce their reliance on manual labour and save money on labour costs. Additionally, automation can lead to fewer errors and faster processing times, reducing the need for costly rework. According to Vuram, Hyperautomation can result in up to 30% cost savings for businesses.
Scalability
Scalability is another benefit of RPA and hyperautomation for small businesses. As a business grows, its processes become more complex, and it can be challenging to keep up with the demand. However, with RPA and hyperautomation, businesses can scale their operations without incurring additional overhead costs.
Amplifies Automation Of Work
RPA and hyperautomation also amplify the automation of work, making it possible to automate tasks that were previously too complex or time-consuming to automate. This leads to greater efficiency, productivity, and speed.
Fosters Team Collaboration
Hyperautomation fosters team collaboration, allowing team members to work together more effectively and efficiently. This leads to improved decision-making, greater operational efficiency, and better outcomes.
Advanced Analytics And Insights
Advanced analytics and insights are another benefit of RPA and hyperautomation. By automating data collection and analysis, businesses can gain valuable insights into their operations, identifying areas for improvement and optimization.
Increases Business Agility
Hyperautomation increases business agility, allowing businesses to adapt quickly to changing market conditions and customer demands. This helps SMEs remain competitive and relevant in today’s fast-paced business landscape.
Improved Data Accessibility And Storage
Improved data accessibility and storage are another benefit of RPA and hyperautomation. By automating data collection and storage, businesses can ensure that their data is accurate, up-to-date, and easily accessible to authorised personnel. This can help businesses make informed decisions and improve their operations over time.
Use Cases of RPA & Hyperautomation for Small Businesses (SMEs)
Small businesses can benefit from a wide range of use cases of Robotic Process Automation (RPA) and hyperautomation. Here are some examples of how automation can transform different aspects of a small business.
Accounting & Bookkeeping
Accounting and bookkeeping are essential functions of every small business, and automating these tasks can save significant amounts of time and improve accuracy. With RPA, businesses can automate data entry, invoice processing, financial reporting, and other time-consuming manual tasks, which can free up accounting staff to focus on more strategic tasks and can reduce errors. According to a report by Ernst & Young, RPA can save up to 70% of the time spent on bookkeeping tasks.
Customer Service
Customer service is an essential part of any business, and RPA can help small businesses streamline their customer service processes. RPA-powered chatbots can help customers with basic queries and redirect them to human agents when needed. This can reduce the workload on human agents, improve response times, and improve the customer experience. According to a report by Accenture, RPA can reduce customer service response times by up to 90%.
Marketing & Sales
Marketing and sales are critical for small businesses to grow, and RPA can help automate repetitive tasks, such as lead generation, lead scoring, and email marketing. By automating marketing flows, small businesses can focus on more strategic activities, such as creating targeted campaigns and analysing marketing data. According to a report by Gartner, hyperautomation can increase sales productivity by up to 15%.
HR & Payroll Management
RPA can automate many HR and payroll tasks, including employee onboarding, payroll processing, and benefits administration. Automating these tasks can reduce errors, ensure compliance, and free up HR staff to focus on more strategic tasks. According to a report by Deloitte, RPA Can reduce the average time and associated costs to execute transactional processes by 60% to 80% on average.
Supply Chain Management
Small businesses can also benefit from automating supply chains management tasks such as order processing, inventory management, and shipment tracking. With RPA, businesses can streamline these tasks, improve accuracy, and reduce lead times. According to a report by McKinsey, hyperautomation can reduce supply chain costs by up to 30%.
Small businesses can benefit from automating various aspects of their operations with RPA and hyperautomation. By automating repetitive and time-consuming tasks, businesses can improve accuracy, reduce costs, and free up employees to focus on more strategic tasks.
Automate, Integrate, Intelligate with Autom Mate
Our cutting-edge automation software combines the power of Robotic Process Automation , Artificial Intelligence , and Machine Learning to create customised, end-to-end automation solutions that drive significant business value.
Key Features of Autom Mate
With Automate Mate, SMEs can leverage the benefits of hyperautomation without breaking the bank. Our platform offers flexible pricing plans that suit businesses of all sizes and enable SMEs to quickly automate manual and repetitive tasks across all departments.
Our integration platform empowers SMEs to easily integrate their legacy systems with the latest technologies, ensuring their systems can operate efficiently and effectively. It helps businesses connect disparate systems and automates data exchange, reducing manual work and increasing productivity.
Autom Mate provides a drag-and-drop interface for building automation flows and integraitons, making it easy for even non-technical users to create automation workflows.
With Autom Mate’s drag-and-drop interface, you can easily select pre-built actions and drag them onto the workflow canvas. You can then configure the actions using the corresponding configuration options, which are presented in a simple, intuitive way.
In conclusion, Autom Mate provides small and medium-sized enterprises with the tools and expertise they need to succeed in a rapidly changing business environment. By automating their manual tasks, integrating their systems, and leveraging the insights of AI and ML, SMEs can improve their business agility, employee satisfaction, and customer service and achieve sustainable growth.
As robotics technology continues to advance rapidly, software developers must keep up with the demand for software that controls these highly advanced robotic machines. Although hardware mechanics have improved over time, they still require software to run and perform their intended operations.
According to LinkedIn’s 2020 US Emerging Jobs report, the Robotics Engineering industry is witnessing a surge in demand for engineers with expertise in both hardware and software roles and those working on virtual and physical bots. The report reveals that Robotics Engineering careers offer a wide range of opportunities for professionals with diverse skills and interests.
RPA Developer is also in high demand in 2023 for various reasons, including lower costs, increased speed, accuracy, consistency, quality improvements, and production flexibility. Also, robotic process automation developer is used in various sectors like Banking and finance process automation, e-commerce, Customer Care and many more.
Based on a Gartner report, the worldwide revenue generated by Robotic Process Automation (RPA) software is predicted to surge by approximately 20% and exceed US$1,888.1 million by the end of 2021. Despite the economic challenges triggered by COVID-19, the expansion of the RPA market is projected to remain robust, and it is expected to maintain a growth rate in the double digits until 2024.
What is an RPA Developer?
Using Artificial Intelligence and Machine Learning algorithms, RPA technology automates complex and unneeded business tasks. It allows your software applications to work on any website or application. It lets you keep records, calculations, and business transactions. Today almost every industry uses RPA in its business to increase efficiency, reduce cost, and reduce human resources. So, every industry is looking for a robotic process automation RPA developer who can help to work in automated systems.
Skills and qualifications of an RPA developer
Becoming an RPA developer is open to anyone with a passion for software and application development. While an engineering degree in computer science is the primary educational requirement, the curriculum does not cover all the essential skills necessary to become a proficient RPA developer. As a result, completing certification courses offered by reputable institutions is recommended to improve one’s knowledge and develop superior RPA development skills.
Analysis and Problem Solving
A strong background in business analysis is generally required as a significant part of the job involves analysing internal processes and identifying opportunities for automation. Additionally, problem-solving skills are essential for successfully utilising RPA to optimise budgeting and productivity and solve business problems. Candidates with experience in business development and RPA are particularly sought after in this regard.
Effective Communication and UX Principle
Effective communication skills are also crucial, as RPA developers must be able to communicate effectively with end-users, development teams, and other stakeholders in order to integrate automation into business workflows successfully. Furthermore, understanding UX principles is vital for ensuring that bots are intuitive and user-friendly for non-technical business users.
Programming Language and Technical Skills
Process mining proficiency is another key skill required for many RPA-related roles, and a solid understanding of programming languages and frameworks is also essential.
Python is the most in-demand scripting language for RPA, followed by Visual Basic, which is used by some major RPA and hyperautomation vendors.
C/C# are also commonly used for building desktop RPA software, while .NET/ASP.NET are popular frameworks for writing RPA software in C/C# that can be used for building both web and desktop cross-platform applications.
JavaScript is often required for web-based RPA development and is also used in conjunction with Visual Basic in the automation ecosystem. By possessing a strong foundation in these key areas, aspiring RPA developers can position themselves for success in this exciting and rapidly growing field.
Retrieving historical data from company archives is a crucial task for RPA developers to gain a comprehensive understanding of organisational dynamics. To achieve this, the use of SQL servers is recommended, as automation bots can easily comprehend SQL queries. By employing SQL servers, the process of data retrieval becomes more efficient and facilitates smoother data analysis. Hence, having a thorough grasp of SQL querying is essential for RPA developers. It enables them to extract data effectively, enabling them to perform better data analytics and subsequently improve automation outcomes.
Experienced With RPA Tools
While most companies adopt standard solutions from RPA providers, such as Autom Mate, it’s still necessary to have a thorough understanding of these tools to implement and maintain them effectively. Even senior positions require experience with these technologies.
Cloud Technology
Aside from RPA-specific skills, cloud technology knowledge is becoming increasingly important. Most software businesses use cloud infrastructure, and while it’s not an RPA-specific skill, having experience with AWS or Azure is often required to deploy bots in the cloud.
Businesses are rapidly shifting from on-premises to cloud-based deployment for cost efficiency in infrastructure and maintenance, automatic upgrades, and real-time data accessibility. RPA cloud deployment is expected to grow by 34% from 2021 to 2028.
Machine Learning Expertise
Another skill that’s becoming more valuable is machine learning expertise. While RPA automates simple processes, it has evolved into a new branch of technology called Cognitive Automation. This mix of machine learning, artificial intelligence, and RPA extends the capabilities of traditional bots. However, machine learning is a complex field that requires dedicated professionals to carry out activities concerning model training. It’s rare for a single person to have a background in software development, RPA, and machine learning.
Autom Mate offers a user-friendly interface with a drag-and-drop feature, making it easy for citizen developers to create workflows visually. With the help of pre-built templates and customisable components, Autom Mate empowers citizen developers to automate repetitive and time-consuming tasks quickly.
Tasks and Responsibilities of an RPA Developer
RPA Developers play a critical role in the development and implementation of RPA systems. Their responsibilities encompass designing, building, and analysing automated processes using various RPA tools and technologies. They scrutinise and assess the processes to determine their suitability for automation and use this knowledge to develop the necessary automation.
RPA Developers write scripts and code using RPA tools to resolve automation issues and review the design and code to ensure optimal system development and integration.
RPA Developers must be proficient in configuring new automation using user-friendly tools and documenting automation procedures. They must also identify and design business processes for automation, testing and monitoring automated workflows for optimum efficiency and accuracy, and maintaining automation post-implementation by resolving potential issues.
To ensure that the automation system is of high quality, RPA Developers must follow Quality Assurance processes to prevent potential bugs. They must work with Market Analysts and SMEs to classify processes and determine their viability and perform Proof of Concepts to demonstrate the effectiveness of automated solutions.
Additionally, RPA Developers must define and communicate the conditions for applying technologies, support Project Managers regarding ongoing activities, and enforce transition criteria as part of a formal change management mechanism. They must manage and distribute process workloads, research exemptions, attend meetings to discuss progress and challenges with the solution, and stay abreast of current technologies to advise the organisation on their use.
Benefits and Challenges of Being an RPA Developer
With the growing demand for RPA solutions, RPA developers have become a valuable asset to companies looking to streamline their operations.
Benefits of Being an RPA Developer
Flexibility: One of the significant benefits of being an RPA developer is the flexibility it offers. RPA developers can work remotely and choose their work hours, making it an attractive career option for those looking for work-life balance.
Creativity: RPA developers get to work on various projects that require creative problem-solving skills. This allows them to develop unique solutions to automate complex business processes.
Job Satisfaction: RPA developers can experience a sense of accomplishment and job satisfaction when they successfully automate a process, resulting in increased efficiency and productivity for the organisation.
Income Potential: RPA developers are in high demand, and their skills are highly valued. As a result, they can earn a competitive salary and have good income potential.
Challenges of being an RPA Developer:
Complexity: RPA solutions can be complex, requiring in-depth knowledge of programming languages and RPA tools. Developers may need to spend significant time troubleshooting and debugging issues.
Security: RPA solutions often handle sensitive data, which presents security concerns. RPA developers must ensure that the systems they build are secure and protect against potential breaches.
Scalability: RPA solutions must be scalable to meet the needs of a growing organisation. Developers must design systems that can handle increased workloads without sacrificing performance.
Maintenance: RPA solutions require regular maintenance to ensure optimal performance. Developers must be prepared to troubleshoot and resolve issues that arise, which can be time-consuming.
Become an RPA Developer with Autom Mate
The rapid development of technology has presented a unique opportunity for businesses to undergo digital transformation and gain a competitive advantage in the market. As an RPA Developer, it is possible to help businesses realise digital transformation by developing and implementing RPA systems tailored to their needs.
At Autom Mate, we offer comprehensive capabilities that equip you with the skills to become a citizen RPA Developer. Our program encompasses a variety of RPA tools and technologies, allowing you to easily create, design, and analyse automated processes. You can also learn how to identify business processes suitable for automation, set up, test and monitor automated workflows, and maintain post-implementation automation.
Being an RPA Developer is an excellent career choice in 2023 as businesses continue to look for ways to optimise their operations and gain a competitive advantage. If you want to learn more about becoming an RPA Developer or using Autom Mate for your automation needs, visit our website at autommate.com today. Let us help you start your career in the exciting world of RPA!
The e-commerce industry has undergone a massive transformation over the past decade, with the role of automation technologies, particularly e-commerce automation, playing a large part in this change. The rise of automation wasn’t limited to just e-commerce; it was a standout trend of the decade. The convergence of these two major forces was inevitable. The use of Robotic Process Automation and hyperautomation in e-commerce has become increasingly popular, offering numerous benefits and helping businesses gain a competitive edge in the marketplace. This blog post explores the benefits of process automation in e-commerce and delves into various use cases of RPA and hyperautomation in the e-commerce industry.
Benefits of Process Automation in E-Commerce
Automating various business processes is one of the most effective ways to meet these demands and improve the overall customer experience. Here are some of the key benefits of automating processes in e-commerce.
Customer Support Management
One of the major benefits of process automation in e-commerce is the improvement of customer support management. Automating certain customer support tasks, such as answering frequently asked questions, responding to product queries and handling returns and exchanges, can free up your customer service team to focus on more complex and higher-value tasks, which can lead to improved response times and a better customer experience overall.
Reduce Human Error
Another benefit of process automation in e-commerce is the reduction of human error. Automated processes are less prone to mistakes compared to manual processes. This is because automated processes are based on a set of predetermined rules and workflows, which eliminate the possibility of human error.
Reliability
Process automation in your e-commerce business also provides increased reliability. Automated processes can be run 24/7, which ensures that your business processes are always running smoothly and efficiently. This is especially beneficial for e-commerce businesses operating on a global scale because even when employees are not present, their processes are always running, keeping the business alive and active.
Speed
Process automation in e-commerce helps you significantly increase the speed of business processes. Automated processes can complete tasks in much less time than it takes to perform them manually, resulting in improved productivity and faster response times for your customers.
Cost Savings
Process automation can also provide cost savings for your e-commerce business. It can reduce your labour costs and improve your profitability by reducing the amount of manual labour required to perform specific tasks. Automated processes are also typically more efficient than manual processes, resulting in greater cost savings.
Scalability
E-commerce businesses often experience rapid growth, and process automation helps the business scale its operations quickly and efficiently. Automated processes can be easily scaled up or down to meet the changing needs of a business, making it a cost-effective solution for companies looking to grow.
Increased Customer Satisfaction
Finally, process automation in e-commerce helps increase customer satisfaction. Businesses can improve the overall customer experience and build customer loyalty by providing fast, reliable, and efficient service. Automated processes also make it easier for customers to find the information they need and get help, resulting in a better overall customer experience.
How to Get a Competitive Advantage in E-Commerce with RPA and Hyperautomation?
The e-commerce industry is constantly evolving and changing. In order for your business to remain competitive, it must be constantly active and one step ahead of its competitors. One of the most effective ways to achieve this is to take advantage of RPA and hyper-automation technologies. These technologies can automate a wide variety of business processes, resulting in better efficiency, cost savings and a better customer experience. Here are the main uses and their importance:
Sales Analytics
One of the key benefits of RPA and hyper-automation in e-commerce is the ability to collect and analyse sales data. Automating the collection and analysis of sales data can provide businesses with valuable insights into sales patterns and trends, allowing them to make more informed decisions about their business. According to a study conducted by Statista, users have shown that when choosing a brand for any product or service, they pay attention to payback speed, fast shipping, and package tracking.
Enterprise Resource Planning Management
You can also opt for RPA and hyper-automation to automate various enterprise resource planning (ERP) processes. This helps your business streamline its operations and reduce the time and resources required to manage ERP systems.
Use RPA to Create Content
Another valuable use case for RPA in e-commerce is content creation. Automating the process of creating product descriptions, testimonials, email templates, or other types of content frees you up for other tasks like marketing and customer support.
Automatic product classification with RPA software
RPA is a great solution you can use to automate the product classification process. You can provide a better customer experience by automating your products’ categorisation and keeping them neatly organised and easily searchable.
Automate The Refund Process
Refund and return transactions are one of the most important steps in a business because they can cause great material and moral damage when done incorrectly. As a matter of fact, statistics by Statista show that 77% of users prefer brands with fast refunds. Another study by SalesForce showed that refunds and returns affect online sales by 68%. You can use RPA technology to automate the process of processing refunds, reducing the time, resources, and errors required to manually process these requests. Automatic refund processing can also help reduce the risk of errors and ensure that refunds are processed quickly and efficiently.
Automate FAQ Answers
You can also use RPA technology to automate the process of answering frequently asked questions. By automating FAQ responses, you can provide your customers with fast and accurate information, providing a better customer experience.
Supply Chain Management
In addition to these use cases, you can use RPA and hyper-automation to improve supply chain management in e-commerce. Automating various supply chain processes such as order processing, shipment tracking, and inventory management helps your business streamline its operations and reduce the time and resources required to manage supply chains.
Stock Management In Automated E-Commerce
Finally, you can opt for RPA and hyper-automation to improve inventory management in e-commerce. Automating inventory management processes, such as monitoring stock levels, tracking inventory trends, and automating your reordering processes, helps your business better manage its inventory and prevent stock shortages.
Integrate, Automate, Intelligate with Autom Mate
It is now very easy to integrate, automate and smarten e-commerce processes with Autom Mate. Autom Mate offers unlimited integration and automation, allowing you to continuously improve and streamline the processes of your e-commerce business. With its drag-and-drop interface, Autom Mate makes it easy to automate even the most complex processes without the need for coding or technical skills.
In an ever-evolving field like e-commerce, there are always new processes that can be automated to increase efficiency and reduce costs. Autom Mate enables your business to take advantage of these opportunities by simplifying and automating new processes as they emerge.
Whether you want to automate data entry, order processing, customer service or any other process, Autom Mate makes it easy to integrate and automate processes in your e-commerce business. With Autom Mate, you can achieve increased productivity, lower costs, and improved customer satisfaction, helping you gain a competitive advantage in the e-commerce market.
As a result, RPA and Hyperautomation in e-commerce provide numerous benefits, including increased efficiency, lower costs, and improved customer satisfaction. By automating various processes, your business can save time, reduce costs, and increase customer satisfaction, giving them a competitive advantage in the marketplace. Start trying today to integrate, automate and smarten e-commerce processes with Autom Mate.
Automation is the next big thing in the IT world. Companies are investing heavily in robotics process automation (RPA), hyperautomation, and intelligent process automation software to automate various operational tasks and make their processes more efficient. Here are ten popular IT processes that can be automated with RPA, hyperautomation, or intelligent workflow automation software:
1) Invoice Processing
Invoice processing is one of the core IT processes that can be automated with RPA, hyperautomation, and iPaaS. By automating this task, businesses can streamline the process, improve accuracy, and reduce the risk of errors. This can help to save time and resources, which can be reinvested in other areas of the organisation.
Invoice processing is a repetitive task which means that it’s performed by employees over and over again every day. It’s also a manual task that can be automated using RPA, hyperautomation, or iPaaS solutions.
2) Data Entry and Data Processing
Data entry and processing are another set of repetitive tasks that you can automate with Autom Mate Solution. This can include entering data into a database, updating information in a form or spreadsheet, and extracting information from documents (like a medical record) to create reports.
3) HR Processes
The automation of HR processes is one of the most exciting areas for RPA, hyperautomation, and iPaaS. In fact, it’s often one of the first places that organizations turn to when looking at automation software. This is because HR processes are so time-consuming and important to an organization’s success. However, they’re also generally done manually by employees who have to go through many steps in order to complete them.
Automating employee onboarding makes sense for any company because it saves you time and money while helping new hires become productive faster than if they were manually onboarded.
The process typically involves multiple manual steps that involve extensive data entry into different systems, including spreadsheets and databases.
However, with RPA & hyperautomation, you can automate these tasks allowing your team more time doing what matters most: finding more qualified candidates!
4) Customer Service
Customer service is not only a high-volume, low-value process but also one of the most important functions of any business. With over 80% of customers leaving their money with companies that provide great customer service and support, businesses are finding more ways to enhance their customer experience.
Automating this process can help improve customer satisfaction and reduce costs. In fact, according to our research at Automate 2015 – The Conference on Robotics and AI, 85% of businesses feel they need RPA or hyperautomation to improve their customer service.
There are many ways to automate customer services processes:
From robotic assistants and chatbots for self-service, all the way up to fully automated emails answering queries about products or membership status changes
If it’s happening online between people, then there’s probably a way you could automate it!
5) Procurement
Procurement is a key process that can be automated. RPA can help with sourcing, supplier management, and procurement management. For example:
Contract management and contract compliance (Automate repetitive tasks with contract lifecycle management using Automate)
Supplier performance management (Dynamically monitor supplier performance against agreed-upon KPIs to ensure the best service quality by automating the end-to-end process for continuous improvement)
6) Marketing and Sales
Marketing and sales processes are often repetitive, which can make them ideal candidates for automation. When you use RPA to automate marketing and sales, you can increase productivity by reducing the amount of time it takes to complete your tasks. This is especially true when it comes to the IT process of automating marketing and sales tasks, as RPA can help reduce manual errors that happen when people are performing repetitive tasks. By automating these processes, businesses can streamline their operations and free up time and resources to focus on more value-added activities.
Automate Marketing & Sales Processes
Autom Mate’s solution for marketing & sales automation is designed to help small businesses improve their marketing efforts through the automation of manual workflows performed by employees in these departments. The solution also provides a way for employees to submit new ideas or requests into the system so they can be reviewed by managers before being implemented by an approved worker using iPaaS (integration platform as a service) capabilities we offer with XaaS products like ServiceNow or Salesforce Service Cloud.
7) IT Support
IT support is a process that is often overlooked. In order for the business to run efficiently, it’s important to have a process in place for handling all IT requests.
RPA or iPaaS can be used to automate the IT support process. RPA helps with trouble tickets, whereas iPaaS takes care of user help desk tickets and other requests from end users.
8) Change Management
Change management is a process of managing change in the workplace. Change management helps an organisation make sure that any changes it makes are implemented in a way that is mutually beneficial for everyone involved and that risks are minimised as far as possible.
Change management usually involves a change manager or project manager who oversees all changes made to an organisation, whether they be technical or administrative. The person responsible for overseeing these changes will usually have to fill out some paperwork, ensure proper training occurs before work begins on new projects, and keep track of how much money has been spent on each phase of development so they can report back to their superiors if necessary.
It’s often said that change management is important because it can help reduce costs and free up valuable resources within an IT department by making sure no unnecessary spending occurs during a project.
9) Financial Processes
Financial processes are often the most complex, requiring a high level of accuracy and time-consuming manual work. They also require a high level of trust, as they are heavily regulated and sensitive in nature.
These processes include:
Accounting
Payroll processing
Accounts payable processing
10) Legal Processes
Legal processes are complex and time-consuming. But with the help of RPA, you can automate this process of data collection, analysis, and review to reduce the cost of legal processes.
RPA can help improve the quality of legal processes by reducing human error and ambiguity in contract management. With RPA at your disposal, you’ll have access to a set of tools that can easily understand context based on language or terminology used within contracts; this will help reduce any manual errors made when reviewing contracts.
Here’s Your Favourite Helper in Automation & Integration: Autom Mate
Automation systems are used to improve productivity and reduce costs. Autom Mate is a leading provider of automation solutions that allows companies to automate their business processes. The IT process of integrating your automation systems with various technologies can make them more efficient and allow for better results. We have helped many clients automate their businesses effectively, and we can help you too! By utilising our automation solutions, businesses can streamline their operations and free up time and resources to focus on more value-added activities.
The first step towards automating your business is to choose if you need an RPA (Robotic Process Automation) or a Hyperautomation solution. Both offer the same benefits but provide different features depending on your specific needs.
Autom Mate iPaaS Technologies – An iPaaS (Integration Platform as a Service) is an easy way for developers or non-technical staff members to build custom integrations into other applications without needing any programming knowledge at all! Our iPaaS offers data synchronization between two systems, data transformation from one format into another before being sent over an API connection, or even just simply sending out emails using webhooks triggered by events occurring within our platform such as when someone logs in/out of their account etcetera – whatever it may be that needs to be done at no cost unless it becomes more complex than what we’ve outlined above which would require additional cost than charged accordingly depending on the complexity involved.
Autom Mate, which is among the most preferred automaton and hyper-automation providers, allows you to easily manage all your IT processes together with the above processes. You can also choose the most suitable app integration for your workflows from the marketplace and start using it.
Automation is the future of business, and we’re excited to be part of that movement. We know that our customers are looking for ways to reduce costs and free up resources so they can focus on what matters most: serving their customers.
According to a study by Gartner, more than 75% of companies give importance to change management. With the developing technology, companies are always integrating changes in infrastructure and business management into their systems. Adapting to the changes made in this context ensures that the workflow is not disrupted. This process, called change management, is carried out much more smoothly and practically with RPA technology today.
In this article, we have compiled detailed information about the management of seamless change with RPA technology for you.
What is Change Management?
Change management is defined as an innovative approach that provides guidance on transforming workflows and infrastructures into a better system and how companies can keep up with the new orders created by today’s technology. People may have difficulties adapting to developing technology by nature. One of the easiest ways to do this is to get experienced professional support. The same is true for companies and sub-units of companies. It can take time for a company’s employees to adapt to innovation, which can cause workflow disruptions.
It is possible to prevent these and accelerate the adaptation process with professional support. Change management basically aims to increase the earnings rates of individuals and companies. An innovative and creative approach is very important in the realisation of this management, and technological tools are used.
RPA Use Cases in Change Management
In a change process where management is lacking, the probability of RPA technology making mistakes increases noticeably. With the support of a professional team using RPA technology, excellent change management emerges, and positive results are obtained in line with the wishes of individuals and companies. According to a study by the Shared Service and Outsourcing Network, 44% of the business processes run on average are dragged into this situation. We have compiled under subheadings how change management progresses with RPA technology.
1. Automating The Identification of Changes
The beginning of change management begins with the definition of the change to be made. RPA technology plays the most effective role in automation change identification. Change management creates an extremely efficient workflow with RPA technology in collecting data about companies and individuals and making evaluations. At the end of this workflow, the determination of what kind and which changes will be made with the data collected emerges in a very short time.
2. Automating the assessment of the risks
Analysis of risks in a change process plays a key role in preventing possible obstacles, eliminating setbacks, and implementing the change plan appropriately. With the change management support in RPA technology, these risks are easily analysed, and situations that will negatively affect the workflow are eliminated. Unlike humans, RPA technology provides a much more successful evaluation at a percentage rate. Therefore, using this technology instead of people in change management goes a long way in achieving the desired result.
3. Automating the creation of change tickets
Automation systems are the best tools for change management. Exchange tickets are generally created by specifying the classification and type of exchange to be made. These tickets suggest the changes you want to be made and play an important role in the action of the change process. RPA technology is one of the most applicable and effective methods in this management ticket creation and implementation process.
4. Automating the testing of changes
The fact that changes are tested cannot be ignored, and it is very important to fill the gaps in change management. Continuity is one of the most important issues in the changes applied to companies and businesses. This process needs to be well evaluated and managed. The gaps in the system should be checked, and, if necessary, these gaps should be filled. In addition, getting feedback from employees gives important information about how the workflow is progressing after the changes.
Change managers step in at the points that need to be corrected in line with this feedback, and arrangements are made by providing the necessary work plan. RPA technology provides a great success rate in all these change tests together with change management. The applied tests or the results of the tests are carried out in a healthier way with this technology. As a result of this data collected later, a more regular business plan is obtained in the change management to be made in the future, and errors are eliminated.
5. Automating the implementation of changes
The change process has a flow of operation, and as a result of these processes, implementation problems may arise as well as some adaptation problems. There are multiple steps to eliminate these problems. The problems that occur in the implementation of these changes disappear after a long process without RPA technology. However, if change management is carried out by planning with RPA technology, all implementation errors are analysed the first time. In order not to encounter such problems afterwards, the change management system is optimised, and the identified problem is eliminated.
Integrate with Autom Mate
Autom Mate, which has come a long way in automation, RPA, and hyperautomation technology, is a very effective solution in change management as well as in all workflows. Autom Mate, which offers seamless process management thanks to artificial intelligence- supported automation technology, allows you to always evaluate and integrate change management in the best way with its many tools, such as hyper-automation. Start exploring Autom Mate’s world full of automation technology right away.
Jira is a software development management tool that helps teams manage projects. It allows you to track changes, issues, and bugs in your IT systems. Jira integrations allow you to connect your system with other apps or services so that they work together as one project management system. This can be done by using Autom Mate as an automation tool.
What is Jira, and why is it beneficial to integrate with iPaaS?
Jira is a software development tool that helps teams manage their workflow and projects. It’s used by thousands of companies around the world, including top-tier enterprises like Starbucks and Walmart. Jira is a cloud-based project management tool that helps teams collaborate, track progress, and get work done faster. With Jira on your side, you’ll be able to:
Plan better with Agile planning tools like TFS (or equivalent) so your team can focus on what matters most – creating great software instead of worrying about how they’re going to get it done!
Monitor progress throughout each sprint or iteration so you know exactly where you stand at any given time – no more guessing!
Keep your team on track with a powerful backlog management system that allows you to manage all of your ideas and tasks in one place.
Overview of Jira: What features does Jira offer?
The project management tool Jira offers you the ability to track your tasks and issues in an organised way. It’s an integral part of the Atlassian suite, which also includes Confluence and Hipchat. Jira comes in three versions: on-premises, cloud (paid), or hybrid. The following table provides a quick overview of each version’s features:
On-premise: This option lets you run Jira locally on your own servers at home or at work without having to pay for additional licenses if you have more than one person using it simultaneously; however, this does require some technical know-how about setting up local repositories and permissions for users so they can access specific areas within Jira when needed most effectively without downtime or security issues arising from someone else accessing sensitive information like passwords, etc…
Cloud: This is the most popular option for businesses who are looking to introduce Jira into their workflow. The cloud version offers all of Jira’s features at a low cost, along with many other benefits, including
Accessibility from any device with an internet connection
Updates are automatically applied to your system without you having to worry about them breaking anything or costing time/money to install on your local servers
Flexible payment options: Monthly, yearly, or one-time license payments
Benefits of Jira Integration with iPaaS
By using a single tool for all environments, you can also reduce costs by eliminating the need for multiple tools. This helps ensure that your team is always working with the most up-to-date information—and that no one is working with outdated data. Jira integration with iPaaS enables you to increase the productivity of your team by providing real-time access to updates in both environments.
The increased automation and enhanced visibility will help reduce errors, improve consistency, and improve collaboration between teams. This allows for a more efficient workflow that reduces time spent on manual tasks (e.g., creating templates or copying data from one environment).
Types of Jira Integration Use Cases
Jira integrations are used to automate tasks and processes in Jira. This can be done by integrating with other applications or automating the creation of new issues from within your own application. Here are some common types of Jira integrations:
Automate Issue Tracking
Using the issue tracking integration, you can add comments on issues that have already been created in another system (for example, Trello). So that they’re automatically captured when you create a new issue in Jira. You could also use this feature if you want to keep track of all the issues created by your team members as they work on them throughout their workflow process.
Automate Workflows
If you have something specific about how certain types of business processes happen, you can use an automation tool like Autom Mate. It can help you save time by automating repetitive tasks like sending emails after receiving payment confirmation emails from Stripe. Not only that, but you can also easily automate workflows such as sending, receiving, and order management.
Synchronise Data Between Jira and Other Applications
Data integration between Jira and other applications makes it easier to manage complex processes. You may be managing your workflow using many tools such as WhatsApp groups, telegram channels, discord channels, or slack groups. You can manage all these processes very easily with the Jira integration. Here are some data syncronisation integratios between Jira and other applications:
It is possible to make special integrations between many different applications, not only limited to these. Integrations between applications that are frequently used in the business world, such as Google Calendar, are made possible by automation. This is an example of a workflow that could be automated using Autom Mate. This would not only save time but also help ensure that all tasks are completed in the right order and that nothing falls through the cracks.
Examples of Jira and Other App Integrations
Jira and Other App Integrations
Jira and WhatsApp Integration: Create a request by accessing the Service Catalogue and incidents ticket when a service is down. Check the status of the ticket they have opened before. Communication can be made through ready templates, and content such as pictures and videos can be sent.
Jira and Slack Integration: With this integration, you can add tasks directly from the chat window in Slack using a bot that allows users to create new issues in their respective Atlassian products, such as Confluence or Crucible. The bot will also notify them when there are new tickets created or modified on their lists. Users also can get real-time notifications of new issues from their Slack channels or chat rooms.
Jira and Microsoft Teams Integration: With this integration, users can access their organisation’s shared knowledge base (KB) repository via Teams without having to log into any other external systems like SharePoint Online or Exchange Server Online; they just click “Add Issue” from within the KB repository itself!
Jira and Google Calendar Integration: This integration allows users to create events in their calendars directly from Jira. It also enables them to add a task directly from the event description.
Jira and Dropbox Integration: With this integration, users can access files stored in their Dropbox accounts or share existing content with others without leaving Jira.
Jira and Gmail Integration: Jira and Gmail integration enables data transfer between Gmail and the application, allowing users to create, edit and comment on Jira tickets using Google Mail (Gmail), Groups and Calendar.
Jira and Trello Integration: The Jira and Trello integration allows users to work on a project in sync. Any change made anywhere is immediately notified to the other party. It also allows users to work together at the same time.
Jira and Microsoft Office 365 Integration: This integration allows users to access their organisation’s email account from within Jira without having to log into any other external systems like SharePoint Online or Exchange Server Online; they just click “Add Issue” from within the email message itself!
How to Integrate Jira with Other Apps?
Autom Mate is a tool that helps you integrate Jira with any suitable app, including
Gmail: Add tasks from your inbox to Jira in a few clicks.
Slack: Create issues and manage tasks in real-time.
Integration of Jira with other apps is easy with Autom Mate. By using the drag & drop interface of Autom Mate, you can integrate Jira into any suitable app and get started instantly! You can also find users’ favourite Jira integrations on the Autom Mate Marketplace and start using them instantly. Jira integrations are beneficial for your organisations that have Jira as their project management software. It provides an easy way to integrate with other apps and tools, which is especially useful when you are working with different teams on different projects at once.
RPA and automation technologies can help companies streamline operations, accelerate decision-making, and improve customer experience. From improved accuracy and efficiency to cost savings and increased customer satisfaction, the many benefits of RPA and automation technologies are undeniable. In this blog, we’ll explore the benefits of automation technologies and how you can leverage them.
In this digital era, a lot of industries consider automated systems as a must. This is mainly caused by fast technologic developments and continuous changing in customer expectations. Automated systems are fast, reliable, and efficient. Therefore, they are widely used in various sectors, such as healthcare, banking, and finance. However, automated systems are hard to develop and control without any additional technology. To reap the benefits of automation technologies fully, a lot of industries seek new automation technologies like UI automation. Thankfully, you’re in the right place, as Autom Mate offers the easiest ways to bring out the benefits of automation.
A survey done by Deloitte states that 53% of firms have already started their RPA journey, and this percentage is expected to increase to 72% in the next two years.
RPA can do most of the tasks carried out by employees, such as understanding what’s on a screen, completing the right keystrokes, navigating systems, identifying, & extracting data, and performing a wide range of defined actions. RPA allows industries to automate tasks across various systems. An industry that implements RPA can automate its entire workflow, infrastructure, and other backend processes, which are mostly labour-intensive and time-consuming.
In short, it can be said that an RPA-supported Automation system can enhance the overall success of workflows. Let’s now look at the benefits of automation more closely.
1.More Efficient Workflows
Automation makes a big impact on the overall efficiency of your organisation. Automation eliminates repetitive tasks since these repetitive tasks can be easily done by RPA. RPA has two types of bots; these are attended and unattended bots. Attended bots need human interaction and control. These types of bots are useful for handling data, calculations, reporting, and notifications. On the other hand, Unattended bots are automated and executed without human assistance required. These types of bots can do various work, but most importantly, they can operate 24/7, which increases the overall efficiency of workflow.
Using these two types of RPA bots and automated system eliminate unexpected human delay and error also, in this workflow, design tasks can be done faster and more easily since bots can work without any time restriction and exhaustion.
2.Increased Productivity
Automation increases the productivity of employees since it decreases repetitive and boring tasks. The RPA and Automated system combination led to employee focus on more complex tasks rather than repetitive calculation tasks. This allows them to employees work on their tasks more focused. This focused workspace environment increases the productivity of employees and leads to more successful work. Also, automated systems reduce the complete time of tasks since some tasks can be done by bots more easily and faster than humans.
In this type of workflow, humans are positioned in more administrative positions, and they control the results taken from bots. Therefore, the Overall productivity of workflows and employees increases and firms can produce more successful products and provide better service.
3.Reduced Operational Costs
Manual business process execution requires significant financial and human resources. However, automating some time-consuming and tedious processes might assist cut down on the amount of money and labour that must be set aside for specific jobs. The risk of human mistakes, which results in significant organisational resource waste, can also be reduced by automating some error-prone business processes. Moreover, business process automation can enable your company to do more in a shorter amount of time, which can enhance organisational profitability over the long term.
So, it can be said that hyperautomation can reduce operational costs with various benefits.
4.More Accurate Workflows
In all sectors, human error is inevitable and encountered often. Human error can lead to small and big mistakes, which can affect the reputation of the firm or the success of that firm product. Using hyperautomation decreases human error since hyperautomation provides bots supported by AI (Artificial Intelligence) and ML (Machine Learning). These bots can do complex computations and analyses faster than humans with minimum error. This eliminates most of the critical risks and increases the efficiency of the workspace.
Hence, it can be said that with a combination of Automation and RPA bots, firms can reduce human error and provide more accurate service and develop more bug-free products.
5.Improved Employee Satisfaction and Engagement
Modern firms must prioritize employee pleasure and concentrate on employee retention. Employees might, however, lose interest if they are required to perform the same boring and repetitive business tasks for an extended period.
According to studies, businesses with high employee engagement levels outperform their competitors by 21% in terms of profitability.
Many different company operations can be automated with the support of business process automation. This enables mostly automated workflows and reduces the repetitive tasks done by an employee. Therefore, Employee satisfaction and engagement levels will rise, and employees can have more freedom to focus on daily chores that are intellectually stimulating.
6.Better Customer Service
İt is crucial for modern organizations to continually focus on enhancing their customer service procedures. Implementing automated chatbots that have prepared responses from cloud-based databases and regular basis checks about how customers are satisfied with service/product with chatbots can significantly improve customer support. Also, with hyperautomation, firms can return the emails, messages, or requests sent by customers faster since these operations can be done by RPA bots with predefined messages.
In short, Automated RPA bots can give faster replies, solve problems faster and send checking messages to customers. These attitudes increase customer satisfaction and might provide your company with a big advantage over rivals.
7. Efficient Workforce Dividing
Using hyperautomation can enhance the dividing workforce of the firm on a specific task. Using automated systems to design a workflow that decides which team should work with the team and when they should report to their manager can be done more efficiently and faster. This increases communication between different teams and increases efficiency. Also, with the help of bots, employees can be more easily assigned to the jobs they want, which boosts the morale of employees and increase the efficiency of workflow.
So, support from automated systems and RPA bots make enables more efficient workforce division. This increases the productivity, and speed of employees and prevents extra source usage for planning workflow.
8.Easier and Reduced Paperwork
Every company in every sector is obligated to follow a specified set of corporate guidelines, laws, and other policies. However, manually managing paperwork and documentation can be time-consuming and difficult. In order to make sure that your company is following the rules of various governance and compliance regulations, business process automation software can help automatically gather and keep track of organizational data. It can also help establish standardized procedures for monitoring different business processes.
Automate, Integrate, and Evolve with Hyperautomation
Autom Mate is a hyper-automation platform that enables easy-to-customise business process development. Autom Mate aims to create an autonomous system for all processes in business tasks. Autom Mate has Drag&Drop, NoCode / LowCode, and a %100 web-based design environment to make it easier to use this tool. Even non-coder can develop automated systems to automate and advance their business processes. Moreover, Autom Mate leverages RPA in the best way possible, with the pros of AI and ML.
So, it can be said that with Autom Mate you can increase the success of your business with more advanced automation systems with easy usage of hyperautomation.
Deliver the right customer experience, in real-time, with the right technology.
Integration is the key that unlocks new possibilities and fully maximises ITSM and Monitoring ITOM application potential. Figure out the tasks you’re currently doing manually and how these tasks can be automated with ITSM and ITOM integrations.
The success of a business depends on the quality of services provided to its employees and customers. Organizations resort to service management to provide services efficiently. However, ensuring best practice service management is as closely related to using the right technology as it is to designing appropriate processes. Striking the right balance comes with benefits such as responsive service delivery, a seamless customer experience, streamlined service management, smart automation, and compliance with privacy regulations.
IT services require a strategic approach that focuses on the end user. For this reason, ITSM and ITOM and ITSM integrations and strategies can help you build an IT organisation that is highly responsive to business and user needs.
At this point, IT teams must constantly learn and evolve. They need to feel valued and empowered to make a difference in the organisation. IT teams can make informed decisions about what software to implement rather than responding to rules imposed by a layered reporting structure or rigid process. Strong IT teams are critical to strong organisations, as IT teams to drive productivity and digital transformation. The team is at the centre of ITSM and ITOM, ITSM integrations, and ITOM integrations.
After focusing on the strength of the IT team, it is possible to develop unique applications and capabilities that add value to the organisation. No matter how reputable the source is, “copying and pasting” another organisation’s standards and hoping they will work in your unique environment is insufficient. Successful IT teams build their approach to systems like ITSM and ITOM, but they are careful to consider how to adapt processes that will resonate with their customers.
IT service management, also known as ITSM, refers to the strategy behind the way an organisation delivers IT services to its end users. Technologies, processes, and people are important parts of ITSM.
ITSM focuses on understanding and meeting end-user needs. This ranges from designing IT systems with effective demand management to deploying processes, hardware, and software that enhance services. ITSM activities make it possible to grow and develop IT systems to meet evolving expectations and technologies.
What is ITOM?
ITOM is a set of applications used to maintain, manage and measure information technology operations more efficiently. The solution family includes topics such as provisioning, capacity management, performance and availability monitoring of system/network devices, automation, and management of IT processes.
What are ITSM and ITOM Features?
ITSM and ITOM have different and various features. These features are as follows:
Real-Time: Thanks to ITSM and ITOM, you can receive real-time notifications via communication applications.
Vendor Independent: Communication applications are integrated with software and become vendor independent.
Collaborative:ITSM and ITOM are multi-channel integration systems for collaborative event and event management.
Marketplace:ITSM and ITOM provide hundreds of ready-to-use automation and integration bots.
Cloud:ITSM and ITOM can be used for Native cloud applications and integrations.
iPaaS: iPaaS allows for standardisation of how applications are integrated into an organisation.
AI and Machine Learning: ITSM and ITOM offer continuous machine learning models on the go.
You can make the best of your application integrations with ITSM and ITOM.
ITSM and ITOM integrations are very important for the independence and security of applications. ITSM and ITOM integrations have a certain process. These processes are described as follows:
Service Request Management: Request management is a repeatable procedure for handling a wide variety of customer service requests, such as application access requests, software enhancements, and hardware updates. The service request workflow often involves recurring requests and benefits greatly from providing information to customers and automating certain tasks.
Knowledge Management: Knowledge management is the process of creating, sharing, using, and managing an organisation’s knowledge and information. It refers to a multidisciplinary approach to achieving corporate goals by making the best use of knowledge.
IT Asset Management: IT asset management is the process of ensuring that an organisation’s assets are accounted for, distributed, maintained, upgraded, and timely disposed of. Simply put, it is to ensure that the tangible and intangible assets in your organisation are tracked and used.
Incident Management: Incident management is the process of responding to an unplanned event or service interruption and returning the service to a working state. With all the software services that organisations rely on today, there are more potential points of failure than ever before. This process should therefore be ready to respond and resolve issues quickly.
Problem Management: Problem management is the process of identifying and managing the causes of incidents in an IT service. Problem management is not just about finding and fixing incidents. It is also about identifying and understanding the underlying causes of an event, as well as determining the best method to eliminate the root causes.
Change Management: Change management ensures that standard procedures are used to efficiently and quickly handle all changes in the IT infrastructure, whether it is introducing new services, managing existing ones, or solving problems in code. Effective change management provides context and transparency to avoid bottlenecks while minimising risk.
So, what are the integration use cases that process these processes and ensure that the applications are independent?
Integration Use Case
There are three basic examples of ITSM and ITOM use cases. These examples are explained in titles.
Autom Mate Communication Apps Autom Mate Communication Applications integration provides easy integration with the most popular ITSM tools such as ManageEngine, 4me, Jira, Micro Focus, ServiceNow, and more.
A New Channel of Communication For users who do not want to access IT services through a new channel, all IT services can be offered via WhatsApp, Slack, Ms Teams, WeChat and similar communication applications.
Password Reset Process Processes that require quick action, such as password resets, are automated so that users can enjoy IT services with the highest satisfaction.
Integrations and Automations in the Same Platform: Meet Autom Mate
You can also be informed about critical notifications in seconds through your preferred applications. Avoid wasting time, resources, and reputation with Autom Mate. Autom Mate, an automatic notification service, provides instant notification of notifications from preferred applications with voice calls, SMS, WhatsApp, and mail alerts.
In addition, Autom Mate has collaborations with various applications such as ServiceDesk Plus WhatsApp, 4me MS Teams, and Twilio. You, too, can join the world of Autom Mate and enjoy being fast and free!
