Top Automation Trends that are Transforming RPA, iPaaS, and Automation

Automation is the buzzword of the 2020s, and it’s in constant evolution. As a PaaS company that specialises in automation and integration technologies, we’ve made a list of the top emerging automation trends that’ll transform the technology.

Automation is a system of rapid growth, continuous innovation and wider adoption. For this reason, automation has never been in a static category. In the race for digital transformation, robotic process automation (i.e. RPA), iPaaS and automation are generally touted as a fast and effective way to optimize key business processes and extend the life of legacy systems. Automation has always been a must for digital change and transformation in terms of these features it has, which is why everyone’s talking about the future of automation and automation trends.

automation-trends-2023

Process automation bots have the same abilities as humans to do repetitive work. Moving files, scanning emails, logging into programs, connecting to APIs, extracting data and others can be automated with RPA, iPaaS and automation. In this blog, we’ll list the most exciting automation trends to seek in the following years.

Top Emerging Automation Trends

The trend of recent times is automation! Automation, in other words, sharing a job between humans and machines! So what functions do automation technologies provide? The functions provided by the automation are as follows:

  • Making the most of technology in your digital transformation journey
  • Process efficiency and time savings
  • Focus on value-added work
  • Cost savings for manual and repetitive tasks
  • Minimizing the error percentage

But it should be remembered that automation is not a physical machine or robot, a digital assistant or just an artificial intelligence, machine learning or internet of things platform. Here are the automation trends of 2023:

Low-Code & No-Code Platforms

The terms “Low-Code” and “No-Code” are often used together because of their similarities. Both low-code and no-code platforms use visual interfaces to enable users to develop their own business solutions without extensive coding knowledge.

The main difference between low-code and no-code platforms is that, as their names suggest, low-code platforms can still involve coding in certain situations, and a no-code platform requires absolutely no coding, which makes them a great model for automation platforms.

This basically means that no code technology is designed specifically for individual developers, or even people who have no idea about coding. On the other hand, low-code technology appeals to both individual developers and professional developers, since it requires coding knowledge. Because low-code platforms can still include coding, they can build larger and more complex applications than any coding platform can. For better flexibility and control over the development cycle, forward-thinking businesses use platforms that combine both low-code and no-code technologies. 

As an automation platform, Autom Mate was designed to fit the automation trends of the modern age and is both no-code and low-code, depending on what businesses need it to be. On top of that, with Autom Mate Marketplace, users can pick proven-to-work automation flows without even drag-and-dropping apps and flows!

Machine Learning Meets Automation

Machine learning is a branch of artificial intelligence (AI) and computer science that gradually increases its accuracy by focusing on the use of data and algorithms to mimic the way humans learn.

It is indisputable that artificial intelligence-based automation solutions will be the biggest issue in the coming years. The question is how quickly the enormous potential of this technology can be exploited by manufacturing companies. However, the basic prerequisite for this is the coherent digital networking of all components involved in the production process. When this obstacle is removed and autonomous data exchange of all related systems is ensured, the basis of smart production is formed.

Collaboration Becomes a Priority

The megatrends of digital networking and artificial intelligence are ushering in a new era of automation. They allow the realization of highly flexible intralogistics and production concepts that were hitherto impossible. With the current innovation dynamic, this year’s premier trade show will likely be the most important Automation technology of all time, with a wider array of exhibitors than ever before, from start-ups to industry giants. At this point, cooperation is the most important step!

Integrations, Integrations, Integrations

Most RPA platforms offer some level of integration capabilities out of the box. However, these capabilities are often limited and may not be enough to meet the needs of a specific organisation. That’s why it’s important for RPA platforms to offer robust integration capabilities that can be easily customised to fit the unique needs of any business.

 

 

integration and automation trends

At this point, the most important factor is not only the integration of the automation system but the integration of the whole process.

Intelligent Automation

Intelligent Automation (IA) is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies. It empowers end-to-end business process automation and accelerates digital transformation.

Smart Automation increases the number of processes that can be done in business process automation. While RPA performs the operations defined for it; as well as ready-made applications such as automated process discovery and process analytics,

  • Computer vision (Computer Vision),
  • Natural Language Processing
  • Cognitive technologies combine with machine learning and business analysis capabilities.

    In addition, the concept of Intelligent Automation covers the entire automation journey (discovery, automation, optimisation) between human-bot teams working together while automating any front-office or back-office business process.


Image Source: Gartner

At the same time, in 2021, Gartner surveys found that more than 50% of CEOs and 69% of boards of directors are demanding accelerated growth and operational excellence. Hyperautomation provides a critical path toward achieving both.

According to the data in this chart, hyperautomation was the best solution for managers last year. 

So, what are the pros of hyperautomation? The answer to this question is as follows:

  • Better, higher-quality processes
  • Greater usage
  • Quicker adoption
  • Less resistance
  • Customer and employee centricity

In addition, hyperautomation is a system that can be integrated with all automation systems.

Automate, Integrate, and Resolve with Autom Mate

Autom Mate is a system that allows you to automate your business processes and design these processes with as little code as possible. Autom Mate integrates with nearly 300 connectors and automatically handles your work without the need to enter multiple sites or run multiple programs.

The best thing about Autom Mate is that you can perform your various business processes in the simplest possible way, even without coding knowledge. So, what are the advantages of Autom Mate? The answer to this question is as follows:

  • Improved Efficiency and Productivity: By adding a new automation solution that eliminates the possibility of errors, you can instantly get your work done more fluidly and with fewer errors. By removing the heavy and laborious manual processes your team performs daily, you troubleshoot performance issues in tasks and accelerate higher-level business processes between departments, team members, and everyone in your organization.
  • Less Time and Resources: Automation helps your organization reduce costs and increase profitability, especially for teams that deal with manual paperwork while fulfilling their responsibilities. Automating processes speeds up your internal operations, so you can easily save time and money on the resources needed to complete these processes, and reassign employees who previously did manual work to more important tasks.
  • Simple Data and Document Management: Using manual processes, employees can lose track of written communications, spreadsheets, and other documents printed or transmitted between emails. In addition, moving information from one data source to another or having to perform calculations from another data source increases the likelihood of human error and wastes more time. Process automation means having all of your documents and data in one place and streamlining document management in a way that is easy to organize and retrieve.
  • Visibility and Transparency: You don’t need to provide additional support to your team as automation solutions help ensure that best practices are followed and management implemented. With data collection, reporting and analysis capabilities, you can view data dashboards that offer visibility and transparency about what everyone is currently working on so you can make more informed decisions.

As a result, companies are adopting and scaling Autom Mate to efficiently handle people and processes. Autom Mate offers 360-degree solutions that best suit the needs of the future. Discover the many RPA use cases in Autom Mate’s ready-to-use, user-generated RPA flows today, and let’s design the future of RPA together.

5 Ways Hyperautomation Transforms Your Company

To define it briefly, hyperautomation is the execution of human-power-based processes with artificial intelligence technology. Hyperautomation automates processes by creating a digital version of the institution it integrates with. This system, which is one of the technology trends of recent years, works depending on RPA and Intelligent Business Process Management Systems, which creates many advantages over conventional automation technologies. In this article, we’ll dive deeper into the benefits of hyperautomation.

benefits of hyperautomation

Hyperautomation makes business processes easier by increasing the performance experience of companies.

As a matter of fact, research shows that hyperautomation has become almost a necessity for the players in the business world to be sustainable. So much so that, according to a study by ZDNET, it has been determined that 80% of organisations will actively use hyperautomation in their business by 2024.

 

According to Gartner’s data, the benefits of hyperautomation does not not only shine operational processes. This system, which can easily reach a number of vehicles that can be automated, also contributes to processes in the stages of measuring, monitoring, designing, discovering and analysing. Hyperautomation, which is also effective in the democratisation of technology, also known as the digital twin of an organisation, or DTO, provides a smart combination of multiple parameters included in the workflow. 

With this ease brought by technology, manpower can add greater value to the institution or company in which it exists by showing its effect at the stage of thinking and choice. Human intelligence can decide which combination will work better or should be improved.

How Does Hyperautomation Make a Difference?

Although the difference between hyperautomation and automation is very similar when explained theoretically, there is an important difference between them when looking at the application. Automation alone often refers to the practice of automating a single aspect of your business, such as leveraging robots in production or using chatbots to answer simple questions from your customer. 

Hyperautomation offers a large, self-learning, and self-developing system aimed at automating every aspect of a business, saving time that could be better spent elsewhere.

Here are the main benefits of hyperautomation and how it is changing the way businesses work:

1- More Focused Workforce

Automation alone often refers to the practice of automating a single aspect of your business, such as leveraging robots in production or using chatbots to answer simple questions from your customer.

  • Companies have leveraged business process automation solutions, including BPM-powered RPA and ODM-powered AI, for years to improve workflows and security. For example, you can perform an analysis with 10 or 20 employees, with just one automation, much shorter and with fewer errors. With hyperautomation, having 1000 virtual bot workers instead of having 20 physical workers is less costly, less costly, and provides fewer errors.
  • RPAs perform task-centred, rule-based work, while AI for data-driven modelling designs mimics human learning and decision-making abilities. With hyperautomation that combines RPA, AI, and more technologies, process automation takes on another meaning.
  • Similarly, the rise of AI-driven rule engines looks set to impact the future of process automation. Rule engines are used to simplify complex processes. It automates the transformation of ideas into decisions by taking action toward goals while setting the rules. Hyperautomation makes it easy to go far beyond all of this.

2- Integrates Apps & Teams

Being a cloud-based system, this management tool is a coding process. Beyond RPA, it can manage longer workflows and support decision-making. This system, which is more complex than Robotic Process Automation, works with the power of multiple software and technologies. In addition, integration and necessary protocols can be provided easily.

3- Faster Workflows 

Hyperautomation saves significant time. While your employees save valuable time, they can make faster decisions, and the error rate is minimised. However, employees can focus more on work that only humans can do.

  • McKinsey reports that 2.6 trillion hours of work are automated each year in the United States. When the numbers get this high, people start to wonder about the true potential of automation and ways to improve workflows with more comprehensive systems like hyperautomation.
  • At the same time, in the coming years, hyperautomation is expected to be more than just another method you can use to improve your workflow. Hyperautomation is fast becoming the standard way of doing business. More companies are taking data-driven steps to achieve even better results with hyperautomation, placing them in a much stronger competitive position.

automation benefits

  • However, in the coming years, hyperautomation is expected to be more than just another method you can use to improve your workflow. Hyper-automation is fast becoming the standard way of doing business. More companies are taking data-driven steps to achieve even better results with hyperautomation, placing them in a much stronger competitive position.

4- High ROI

McKinsey reports that in the US alone, businesses are spending $2.7 trillion on the jobs most suited to automation. Any business that wants to make more profits and increase its growth rate can benefit from hyperautomation.

  • Hyperautomation offers unlimited possibilities to take much more predictable steps and maximise efficiency in certain areas. It can be used in many different ways, depending on the nature and requirements of the job.
  • The banking and financial world uses it to assist with the unlimited data processing they have to complete on a daily basis. The healthcare industry is leveraging hyperautomation to process critical information about countless patients and manage their inventories in hospitals. Accountants and auditors use it to eliminate the need to prepare excel sheets and the manual writing process.
  • Any business that has to deal with large volumes of data can use hyper-automation to save time and increase employee productivity by avoiding repetitive tasks. As a result, they can create a systematic approach to automation that helps them approach their agility goals.

5- Fewer Errors

While human-powered workflow processes are much more prone to errors, this situation is different in systems supported by hyper-automation. As long as certain integrations and controls are provided, the workflow process is carried out with fewer errors.

Hyperautomation at Its Best: Meet Autom Mate

Autom Mate, one of the giants of the automation world, is officially rewriting the rules in the field of hyperautomation as well as in the field of automation. It is ready to serve you to take your business to a much better level with the hyper-automation tools it has put on the stage with many different innovations and developments. If you want to automate your business processes and meet the world of hyperautomation with Autom Mate, one of the most important names in the industry, you can register now.

RPA Use Cases: 8 Industries That RPA Transforms

In today’s digital era, many industries rely on automated systems. This is mainly caused by technological developments that build faster corporate infrastructures and higher customer expectations.

rpa use cases

Automated systems are faster, more reliable, and more efficient than conventional workforce structures. The most commonly-used automation technology, RPA (Robotic Process Automation), is easily adopted by many industries. Thanks to machine learning and AI, the adoption rates are becoming faster and faster.

Image Source: Gartner

Almost every industry relies on RPA, which creates new use cases for the technology every day.

In this article, we will analyze RPA and its use cases to show that RPA-supported automation systems can be used in various sectors, not just in the software development sector. So, let’s start with the definition of RPA.

First Things First; What is RPA? 

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that perform the tasks performed by employees. Briefly, RPA allows industries to automate tasks across various systems. A business that implements RPA can automate its entire repetitive workflow, infrastructure, and other backend processes, which are mostly labor-intensive and time-consuming.

Now let’s look at the RPA use cases in each specific sector and the advantages of that sector.

RPA Use Cases 

Thanks to its ever-growing ecosystem and customizable nature, RPA has many use cases among countless industries. Here are the most popular use cases of RPA.

1- RPA in Telecommunication

Telecommunication companies should be fast, up-to-date, and spend fewer resources on services due to the nature of their work system and the highly-competitive environment. However, in this digital era, rapidly developing technology and changing society force telecommunication companies’ resources and push them to their limits. They can use RPA to reduce costs, improve productivity, and provide better customer service to prevent outsourcing their company. With RPA, telecommunication companies can develop first-call bots and solve a lot of problems without any real employee interaction. Also, these bots can work 7/24, reducing costs and offering better customer service. 

2- RPA in Banking

In the banking sector, RPA may save labour and operational costs. Automated account management processes can reduce the real employee workforce and human error. In traditional banking, these operations require a lot of data processes done by the human force. In the data processing process, human-related errors can emerge, and they affect the customer experience badly. RPA prevents these errors with advanced data processing features supported by ML and AI.

Moreover, RPA carries out these operations faster than real employees, thus enabling more customers to join the bank. In addition to that, RPA could be useful in fraud detection since it is supported by advanced ML and AI. With RPA, banks don’t need to worry about fraud cases and securely make transactions with their customers, which also increases customer trust.

3- RPA in Healthcare

Like in the banking and telecommunication sectors, hospitals also do a lot of data processing tasks, such as maintaining medical records of patients, entry processing, and claim processing. These data processing tasks could decrease the efficiency of the healthcare industry if they are not performed and updated regularly. 

rpa in healtcare

On the healthcare front, RPA can create wonders when combined with AI. Since RPA has advanced and accurate analysis systems, it can make more accurate predictions about data according to patients’ symptoms. 

However, these tasks require a lot of human workforce. If an RPA-supported automated system is used in these tasks, the healthcare industry can reduce costs and provide better customer service.

 

4- RPA in Finance

With RPA, the finance sector can use the automated task for various tasks such as managing customer accounts, creating various reports, migrating data between accounts, and updating loan and mortgage data. On the other hand, finance companies can develop trading bots for solving the problems of customers in real-time. These bots can solve problems by themselves, gather data about customer needs and send critical errors to developers. So, RPA increases the speed of transactions and customer experience while reducing costs in the finance industry, which makes it mandatory for the finance industry. 

5- RPA in HR

RPA can help streamline the process of recruitment considerably. Almost %80 of the recruitment process consists of repeated data analysis tasks such as organising applicants’ data, deleting irrelevant data, categorising applicants who have a chance to be taken, and more. These tasks are seemingly easy to do, but they take a lot of time when performed by the human workforce.

With RPA, companies can use bots to do these tasks and decrease the amount of workload from real employees. Thanks to these RPA-supported bots, companies can call more people to interview and increase the chance of finding the correct employee. 

6- RPA in Customer Service

In today’s digital era, customers want fast and correct responses. To catch the times, companies take advantage of RPA and develop customer service bots to give faster, better, and errorless service. Customer service tasks are low-level and require little skill to do. Therefore these skills can be done by bots easily. Using an RPA-supported bot allows customer needs to be fulfilled faster, less costly, and without error, improving the customer experience.

7- RPA in Data Collection & Analysis

The data analysis part is the most significant part of all sectors. Without data, most of the sectors can’t develop anything or provide any service. Therefore, a lot of sectors invest in data analysis teams, apps, and platforms to get the most advanced data analysis. However, this process is very costly for most companies because of the high maintenance cost and time needed. RPA contains ML and AI technologies; therefore, it can analyse any type of data faster than apps and humans. RPA obtains data from different data types, such as handwriting, CSV, and image recognition. Therefore, with RPA, companies increase their data processing power and work more efficiently.

8- RPA in Insurance

In the insurance sector, automated systems are critical since most tasks are repetitive. These repeated tasks decrease the company’s efficiency and may cause the loss of future customers. Therefore, using RPA in insurance can increase the efficiency and success of insurance companies. They can use RPA in processing claims and form registration processes. RPA-supported bots can do these tasks much faster than employees and increase customer satisfaction. So, using RPA in insurance companies provides a better customer experience and increases the company’s profit.

RPA, Advanced: Meet Autom Mate

RPA is very powerful, but the real magic happens when it is combined with AI and ML. As a company that’s obsessed with automation technologies, we brought RPA one step closer to the future with AI and ML.

With Autom Mate’s drag-and-drop, web-based interface, almost every branch in a company can leverage the latest automation technologies. The best part is that Autom Mate’s marketplace contains hundreds of ready-to-use, proven-to-work automation flows.

Autom Mate aims to create an autonomous system for all processes in business tasks. In short, Autom Mate provides an automation robotics solution to business processes to increase the efficiency, success, and speed of the company with fewer costs. See how Autom Mate integrates and automates many business processes on our website.

5 Reasons Why Finance Automation is Essential for Growth

Nowadays, the financial industry can no longer be regarded as being independent of automation. Finance automation is one of the most heavily funded industries, and the pace is rising. 

finance automation benefits & use cases

Accenture estimates that 80% of financial operations could be automated, freeing up financial experts from routine jobs that take up 60–75% of employee time. In order to standardize procedures, save up staff time, and enhance all crucial financial KPIs, the study “Digital Finance beyond the Hype” contends that CFOs are actively investigating robotic process automation & AI. The report includes a global logistics supply chain firm which enhanced efficiency in the process from 1% to 80% with the introduction of systems that use RPA (Robotic Process Automation) to produce accurate documents in place of the documentation that is so frequently laced with anomalies due to the significant amount of manual input traditionally involved. 

Additionally, Deloitte argues that the time savings of automation are what enable financial professionals to spot optimization possibilities, vastly increase cash flow, and collaborate across the board to find and address performance gaps.

According to Gartner’s report, investing in greater automation technologies come in third in ways of combatting inflation.

You have the opportunity to build and scale your business while simultaneously creating internal assets and skills through process automation. Here, we examine the most beneficial areas where businesses from the financial services industry have found this to be a big success. Let’s dive in! 

automation-in-finance

Benefits of Automation in Finance 

The benefits of finance automation are numerous, but here are just a few: increased accuracy, better customer service, and reduced costs. Here are the top benefits of finance automation:

1- Saving Time

Account reconciliation and variance analysis are two manual activities that can take a lot of time and effort. There is no longer a need to carry out tasks manually thanks to modern accounting systems.

2- Ensuring Greater Consistency

Despite widely accepted best practices, many individuals of the finance team have unique methods for accomplishing tasks. Even common practices like double-entry accounting might vary from person to person. Process automation improves team cohesion and lowers the likelihood of errors and information gaps.

3- Reducing Errors 

By automating data gathering, it is possible to have complete insight into all the moving parts of the financial pipelines, such as contracts, invoices, and vendor data, without having to switch between several programs or manually sort the data.

4- Enhanced Collaboration

Make it simple for anybody to submit a request, and make tracking, viewing, and reporting even easier. Your operations will be more consistent thanks to customized form fills, and you’ll have less to worry about every day thanks to triggered emails and notifications.

5- Simple Implementation

New-age automation solutions are remarkably easier to install in comparison to complex systems that require a dedicated workforce. For example, Autom Mate’s AI-driven RPA solution works with no code, which makes it extremely easy to set up.

How Automation Improves Finance Process Management 

Let’s examine some finance automation use cases together: 

1- Customer Onboarding

Banks’ client onboarding procedures are quite difficult, largely because various identification papers must be manually verified. For such document validations, Know-Your-Customer (KYC), a crucial step in the onboarding process, necessitates considerable operational work. The RPA program may input customer information from their papers and organize it into a report using optical character recognition. The management can view the final report generated by the RPA solutions and decide after doing so. The RPA bots will immediately input the data into the customer profile for final creation after gaining the manager’s permission.

2- Invoice Management

Recognising text from scanned PDFs and producing invoices automatically is not a new concept. However, it has been slow to catch on because of the high cost of OCR software and hardware, but with new-age automation platforms, it comes as a perk. Thanks to end-to-end automation platforms, companies don’t have to invest in OCR software, which means that organizations can reap the benefits of automated invoicing without breaking their budgets.

3- Expense Management

One of the riskiest jobs in the financial services sector is managing payments. You may automate the receivables and payables process by deploying RPA. You must meet rigorous deadlines and provide the correct quantities of money. Typically, finance teams are responsible for managing expenses. The finance team has very little control over it and much too many individuals are involved. This covers both the money the company spends on buying assets and the costs related to business travel spent by the employees.

4- Ensuring Vendor Contract Compliance

Contract compliance in the digital world is a serious issue. It is an essential function that needs to be monitored on a regular basis to ensure that all contracts are being followed to the letter. This can be a tedious and time-consuming task, but luckily, AI-driven RPAs can handle the process automatically.

5- Credit Card Application Processing

Another application area where banks have achieved outstanding success is RPA-enabled automation for processing credit card applications. Customers can receive credit cards within hours because of RPA. RPA Bots can easily move across several systems, evaluate the data, do a number of rules-based background checks, and determine whether to accept or reject an application.

The Future of Finance is Here: Automate & Integrate with Autom Mate 

The web-based design studio Autom Mate enables quick automation without the need to install any additional software from any location.

To automate cognitive activities, just drag & drop ML models into your flows with Autom Center. Data science knowledge is not necessary for this step. Start using it right now by easily accessing it from the browser. Through the Drag-and-Drop Editor, processes may be created and executed relatively rapidly. The action you wish to utilize may be moved from the left menu to the design centre by dragging it there. Use the Reporting & Orchestrating tools to manage all your Design and Manage requirements without the need for additional dashboards or add-ons.

  • The Autom Mate Enterprise Integration Platform offers hundreds of pre-configured integration bots that can quickly connect internal and external applications.
  • Actions in the Autom Center UI Recorder may operate, fill out forms, create reports, enter data, and compare it in an application interface much as a person would.
  • Building data pipelines using datasets, joining and transforming datasets, and creating predictive models are all simple with Autom Center. Autom Center uses well-known encoding techniques to automatically fill in missing values and transform non-numeric 
  • Input into numerical values to assist in the feature engineering process. Users may also develop new features using built-in visual recipes, code, or formulae to add extra signals and boost model accuracy. Engineering steps are included in recipes at Autom Center storage for reuse in scoring and model retraining after they have been developed.

With cutting-edge integration and AI technologies, you can start automating your financial procedures right now! Automation in banking has never been easier!

Comparing RPA and Hyperautomation: Understanding the Key Contrasts

Sci-Fi movies have been preparing us for a future full of robots. Well, the robots are here, but they’re in a much better state than we’ve been expecting. In today’s digital world, robots are present as “helping bots” on a digital scale, such as RPA and hyperautomation.

These bots carry out very simple tasks, but also, but they can perform very complicated tasks faster and, in most cases, better than humans. The most popular automation technology, RPA (Robotic Process Automation), requires advanced technologies such as AI (Artificial Intelligent) and ML (Machine Learning) to evolve as super bots that can solve even more complex processes. That’s why every day, we see more business sectors use RPA and hyperautomation for their businesses every day. Automation technologies, such as RPA and hyperautomation, are changing the way enterprises operate and their company structure, but what are they, really? In this blog, we’ll dive deep into the differences between RPA and hyperautomation.

rpa hyperautomation differences

What is RPA?

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that perform the tasks performed by employees. RPA can do most of the tasks carried out by employees, such as understanding what’s on a screen, completing the right keystrokes, navigating systems, identifying and extracting data, and performing a wide range of defined actions. Therefore, it can be said that RPA is a tool to develop and control bots for your business needs.

What is Hyperautomation?

Hyperautomation is a framework and set of advanced technologies for scaling automation in the enterprise; the goal of hyperautomation is to develop a process for automating enterprise automation. hyperautomation mainly combines AI and RPA to develop a system that takes inputs from humans and automates the whole business process. As you can see actually, hyperautomation is an advanced form of RPA supported by AI and ML. So, hyperautomation not only automates the repeated tasks by humans, but it also automates the process of business mechanisms.

The Main Differences Between RPA and Hyperautomation
 

RPA

Hyperautomation

Automation capabilities

RPA can automate a variety of structured tasks.

Hyperautomation can automate a wider range of processes, including unstructured tasks.

Flexibility

RPA can be easily configured to perform specific tasks.

Hyperautomation allows for more flexibility in terms of the processes that can be automated.

Integration with other technologies

RPA can be integrated with other technologies.

Hyperautomation can integrate a wider range of technologies, including AI and machine learning.

Business benefits

RPA can improve efficiency and reduce costs.

Hyperautomation has the potential to improve the accuracy, speed, and scalability of processes.

Hyperautomation: Is It Better Than RPA?

The main difference between RPA and hyperautomation is actually clear: Hyperautomation uses RPA as a tool for automating bots developed by the company. However, they also have other differences in the scope, efficiency, usage, and future of the technology. So, in this part, we will analyse every difference between RPA and Hyperautomation in four main parts.

hyperautomation and RPA

1- Scope of Technology

As we stated before, hyperautomation uses RPA as a tool. Therefore, the scope of hyperautomation is much bigger than RPA. Hyperautomation uses RPA bots, ML and AI to automate business processes. However, RPA creates a bot for repeated tasks done by real employees. Therefore, RPA can’t understand the whole scope of business and tasks. It makes implementing repeated tasks easier and does these tasks faster and better than humans. On the other hand, hyperautomation does everything RPA does, but it can better understand the scope of tasks better and better estimate the scope of tasks. Hyperautomation aims to automate the automated business system part and link them to each other. Moreover, Hyperautomation can plan continuous tasks and do much more work than RPA.

In short, Hyperautomation covers the scope of any business task better than RPA, but this does not mean RPA is useless. RPA is better for “bot” usage and automation of repetitive tasks.

2- The Efficiency of Technology

Both technologies mainly increase the efficiency of the company. However, implementing hyperautomation into your organisation’s processes greatly improves employee satisfaction more than RPA; since hyperautomation removes the time-consuming jobs that involve repetitive actions. RPA also automates repetitive tasks with bots, but hyperautomation takes it one step higher and automates the bots created by RPA, and employees can focus on more complex and innovative tasks. 

So, it can be said that one of the differences between RPA and Hyperautomation is efficiency since Hyperautomation automates the whole business process.

3- The Future of RPA and Hyperautomation

Since hyperautomation uses ML and AI, it can collect data while performing business tasks and develop new processes for future use. However, RPA only can do the repetitive tasks defined by users.

Therefore, it can be said that hyperautomation offers better future use regarding RPA since if hyperautomation consumes enough data about how an organisation works, it can create, achieve, and plan new tasks detached from the human workforce.

4- Use Case Differences Between RPA and Hyperautomation

The usage of these two technologies is another difference. They can be used in different sectors, not just only in the technology industry. However, RPA only supports these industries that rely on repetitive tasks. On the other hand, hyperautomation can automate non-technologic steps in any industry, such as healthcare, customer service, banks, and more. 

This does not mean that PRA has little use. On the contrary, without RPA, hyperautomation is considered to have lost one of its most powerful tools; that is, RPA enables hyperautomation to be used in such a wide area. So, it can be said that hyperautomation can be used in other industries, but it owes this to technical support from RPA, ML, and AI.

 

Automation, Extended: Meet Hyperautomation with Autom Mate

The automation process has become more than necessary in today’s digital world. Today, many businesses take advantage of AI, ML, cloud-based systems, and RPA. However, using all of these technologies combined is not an easy task to do. To package the best of the best when it comes to automation, we developed Autom Mate.

Autom Mate is a hyper-automation platform which enables easy-to-customise business process development. Our automation platform aims to create an autonomous system for all processes in business tasks with hyperautomation. The best part is that it’s drag-and-drop and a %100 web-based, so it’s usable by anybody. Even non-coder can develop automated systems to automate and advance their business processes. Moreover, Autom Mate uses RPA and takes all advantages of it, and increases the efficiency of the automation process.

So, with Autom Mate you can increase the success of your business with more advanced automation systems with easy usage of hyperautomation. See how you can join the future of automation here.

 

6 Accounting Automation Use Cases That Speed Up the Process

Robotic process automation (RPA) is one of the most frequently used technologies in business and commerce. A great deal of time and effort can be saved by automating tedious work processes by using software robots that can perform specific task sequences. One of the most popular areas where RPA is used is accounting automation and financial processes.

accounting automation use cases

In this article, information will be given about the usage areas of automation processes in the field of accounting and the benefits of this accounting automation.

What Does Robotic Process Automation in Accounting Mean?

With the development of technology, revolutions continue to occur in accounting and business processes. Since most of the processes in the field of accounting are very suitable for automation, many companies have started to use automation. According to a survey, almost 53% of firms had adopted RPA by 2018. 

RPA is a software technology that provides automation of processes and is frequently used in accounting and financial fields due to its ability to make many calculations one after the other. Thus, it makes life easier for accountants in these frustrating and tedious calculation tasks. Thanks to the use of automation in accounting, computer-related operations can be easily performed with a few manual methods and keystrokes.

In addition, there is a high probability of making mistakes in numerical calculations and operations that are constantly made by humans. Thanks to accounting automation, these errors are minimized. RPA enables different actions to be combined in an automated process, thus streamlining the accounting workflow. Simplified robotic process automation covers briefly:

  • First of all, performing accounting tasks, the RPA bot captures users’ click or entry actions.
  • Secondly, the application creates a script that is generated based on users’ actions on the screen.
  • Finally, the RPA bot uses created scripts to automate repetitive accounting tasks.

Automation, one of the most useful methods for eliminating repetitive manual actions, has increased the financial improvements of many businesses. 

What Are the Benefits of Automation in Accounting?

Some processes in finance and accounting are quite safe to automate. Some of the benefits of using RPA bots that provide 100% consistency and accuracy are:

1- Reduction in Labour Costs

RPA bots used in accounting perform repetitive and time-consuming tasks much faster than humans, thus helping to save resources. Automating accounting processes to reduce labour costs is very advantageous for businesses.

2- Increasing Efficiency

Constantly tedious tasks such as data collection and billing can reduce employee productivity. The adoption of RPA with accounting automation in manual work on some topics to improve workflows also contributes to the growth of businesses. With automation in accounting, it is possible to complete some processes 20 times faster than people can. In short, accounting automation use cases enable employees to work smarter rather than work harder.

3- Minimising Errors

Especially in large companies, the transaction processes of accounting consist of many steps. Errors in calculations that occur at any stage can grow and create big problems for companies. Although it does not include all accounting stages, businesses can integrate accounting automation for some processes where people are prone to make mistakes.

4- Providing Compliance

Ensuring regulatory compliance is also very important. Corporate companies that adopt RPA in their accounting automation can more easily and highly comply with financial regulations. 

5- Effective Use of Time

Automation used in accounting ensures that very long hourly losses caused by human errors can be recovered and prevented without having to be reworked. Automation of accounting processes reduces the waste of time and enables this time to be used to reach a competitive edge in order to increase the company’s income level. 

6- Improvement of Customer Service

Errors in the reconciliation can delay the processing of invoices and therefore adversely affect the customer experience. To increase the quality of customer service, manual and repetitive tasks in the workflow should be automated by using automation systems in accounting.

How Automation Improves Accounting Processes?

Many companies have to update hundreds of transaction records per month. Accountants working in these companies have to scan documents in information systems, review digital copies, and record data entries.

accounting automation tool

Automation in accounting facilitates these processes and eliminates human errors. The most common automation uses in accounting include:

1- Accounts Payable and Invoice Transactions

Timeliness and accuracy of the entire process are essential for processing invoices. Manual invoice processing can cause delays in many ways. All invoice processes, including receipt and payment of invoices, can be handled in a short time thanks to automation in accounting. RPA with Optical character recognition (OCR) matches purchase orders with invoices with data from different sources. They then create reminders by sending cleared invoices to accountants.

2- Processing of Purchase Order (PO)

It takes time for businesses to manually process purchase orders for services and route them for approval. Thanks to the automation processes in accounting, a smart data capture tool can be created to enter information into the system and to create a confirmation request. 

3- Financial Account Reconciliations

It also takes a lot of time to compare balances. Automation tools used in accounting ensure that reconciliations are done automatically with minimal human intervention, which prevents employees from doing repetitive tedious work. 

4- Financial Reporting

It is very important for businesses to have accurate information about income and expenses and to report this information to the company. One of the main topics in which accounting automation is used is profit and loss (P&L) reporting. 

5- Budget Planning & Forecasting

Automation bots in accounting ensure the accurate generation of forecast reports with information from various sources and reports. With automation, historical data and current information are combined and reports are prepared, thus contributing to budget management.

6- Management of Employee Payroll

Managing employee payrolls requires long working hours for many tasks, such as data output and entry, timesheet approval, scheduling, and payments. RPA, which automates payroll management, which is one of the usage areas of automation in accounting, is used to prevent errors in payments.

Advanced Accounting Technologies is Ready for Your Use

Today, many companies automate their financial and accounting processes. Many duties such as the processing of invoices, reporting of income and expenses, payroll management, and financial forecasts can now be done easily thanks to automation. Of course, the use cases of automation in accounting bring many benefits such as time savings, money savings, and increased productivity.

Autom Mate provides integrations of robots that can perform complex financial and accounting reports, tax payments, converting orders into invoices, and tracking them. Join the world of Autom Mate automation with a free trial to get rid of the daily tedious work and give your company a new vision.

4 Marketing Automation Use Cases to Streamline Marketing Processes

Digital marketing automation involves automating repetitive marketing tasks so that more time can be dedicated to research and imaginative concept presentation. Utilising many automation technologies on the market is possible. You only need to determine which area of your company can be automated and which solutions are suitable for the quantity of labour involved. In marketing automation, the software is utilised to automate time consuming marketing operations. To increase productivity and give clients a more individualised experience, marketing teams may automate routine processes like email marketing, social network posting, and even ad campaigns. These duties can be completed more quickly and easily thanks to the technology underpinning marketing automation.

marketing automation use cases

Successful marketing automation techniques prioritise the needs of the client and lessen any friction that prospects may experience across the sales funnel. So, as a brand, you should be ready for various forms of automation at various points in the customer experience. This guide aims to talk about automating marketing and show how to reap the rewards of marketing automation.

Benefits of Automation in Marketing 

The benefits of marketing automation go beyond what they can achieve for your company. Addressing typical problem areas that have emerged in the digital-first, multichannel world, also benefits your consumers. 

1. Present more related content

You may customise what each consumer sees with marketing automation. Use your buyer personas and behavioural targeting to provide just the information each prospect or client needs in your advertising and email marketing campaigns. Customers are pressed for time, therefore automation helps by highlighting the most important material at the appropriate moment by utilising the data you’re currently gathering thanks to advanced analytics that meet the power of AI.

2. Give quicker and better responses

Businesses may manage leads and prioritise activities with the use of marketing automation, ensuring that inquiries are promptly addressed. Additionally, front-line staff members are enabled to offer more pertinent assistance without having to do preliminary research thanks to behavioural data saved in your CRM. Recognise the previous actions of your customers and set up responses based on previous transactions, in-product behaviours, or lifetime value.

3. Provide multichannel, seamless interactions

Nobody enjoys speaking the same thing again and over. Customers appreciate marketing automation for these reasons. Data is acquired, kept, and utilised in your marketing software to provide your customers with a personalised experience, such as pre-filled forms, targeted emails that meet their needs, and customer assistance that looks as familiar as the shop down the street. No matter how a consumer contacts you, automation ensures a consistent experience.

How Automation Improves Marketing Processes

Let’s examine some marketing automation use cases together: 

1. Lower cart abandonment

Cart abandonment is among the most annoying features of internet commerce. Across all industries, the average cart abandonment rate is 69.57 per cent. It indicates that seven out of ten customers will cancel their order.

e-commerce and m-commerce cart abandonement rates

The desertion rate is significantly higher on mobile devices, coming up at 85.6 per cent. Every business should think about addressing it since failing to take advantage of these leads might result in a large loss of potential income.

2. Incentives for repeat purchases

A recent development is the use of technology and marketing strategies for client retention rather than acquisition. Building up content, email, & social media marketing routines is made easier by marketing automation tools. Here are some strategies towards success:

  • Send regular newsletters or SMS notifications to your existing clients to stay in contact.
  • Remind your customers of upcoming events and special deals that they might enjoy.
  • Sending highly customised material will help you project a professional image in your inbox and elsewhere.
  • Whenever you get the chance, get in touch with clients you haven’t spoken to in a long time and rekindle your relationship.

3. Cross and upselling: Recommendations

Getting to know your individual customers is critical for your brand. Many firms focus on customer retention but fail to capitalise on upselling opportunities. If you know your customers well, you will have a large pool of data about them that you can use to provide customised suggestions. You may determine what extra items would benefit your client by reviewing their prior purchasing history.

‘Thank you’ is by far the simplest customer service trigger

It may be triggered by a client choosing to renew his service agreement, obtaining a set of replacement parts, taking part in a customer survey, or simply – yes – by remaining a customer for a certain period of time, such as more than 24 months. Simple personalisations, such as utilising the dedicated account owner as a sender, the customer’s first name, the device they are using, or the location where they are, will work. It is obvious that this will not bring you a ton of new business, but it is unquestionably preferable to doing nothing. Whatever else, this will enable you to put into practice your values, mission, and strategy statements for customer care in a way that is apparent to each and every one of your customers.

For better results in your firm, automate the marketing process. Let’s have a look at some of the most popular integrations together:

  • SAP – Salesforce 
  • HubSpot – Slack 
  • Salesforce – Netsuite
  • HubSpot – 4me
  • Microsoft Dynamics CRM – ServiceDesk Plus 

CRM & Marketing Automation & Integrations, All in One Place 

Autom Mate is an AI-powered RPA platform. Through a 100% web-based drag-and-drop design centre, routine chores may be automated without the need for technical expertise. By connecting several manufacturing applications, the Autom Mate Platform offers an overarching solution. Thanks to the marketplace’s selection of fully prepared bots, your process may be automated in a matter of minutes, and its status can be tracked.

marketing-automation tool

By using automation, you may scale up very quickly and satisfy a target market that is always expanding. You may better understand your consumers, boost sales, and streamline company operations by integrating your sales and marketing strategies with those of other business divisions.

1. CRM Update

The majority of repetitive processes involved in managing your CRM may be automated by software robots, saving humans a significant amount of time. It can simultaneously execute an error check with other programs, such as ERP, which will assist to streamline data transfer between these programs and cut down on mistakes. Add all new clients, new business transactions, and associated sales to your database.

2. Sales Chatbot

With this automation, don’t forget to follow up on leads. Automate follow-up notifications as part of your conventional sales process or design your own customised procedure. Use the chatbot application to alert your team about a new transaction, a new contact being allocated, a new campaign, a new social media message, or a new demo request and to suggest an action.

3. Order Management

Make it simple for you to handle sales orders & close them as invoices by delivering the customer order to the system or connected accounting software. Regardless of what format your purchase orders are in, sales order automation tools can read them.

4. ERP Update

No matter the file extension or source, read the incoming data to ensure error-free data input into the ERP system. Your data will be in alignment with one another across all of the apps in this way. The HR system, CRM application, or another application’s data can be instantaneously sent to the ERP system.

How to Improve Sales Processes Automation

For all industries, the necessity of automation in sales has significantly increased. Your company has the chance to outperform its rivals through the use of sales automation. Plan your approach, pick the software that best suits your requirements, and then experiment and improve for greater effectiveness. It goes without saying that one of the most important skills for success in sales is time management. However, recent research of more than 720 reps confirms that today’s salespeople spend a significant portion of their time doing things other than selling. Only 34% of the average salesperson’s time is spent on selling.

impact of sales automation

If you would like to develop a stronger and more effective business model, you plus your team may want some technological assistance. Admittedly, sales automation may help you optimise not only operations but also boost morale and productivity. This guide aims to show you how to utilise the correct technologies to automate your sales process and how to benefit from sales automation.

What are the Benefits of Sales Automation? 

Thanks to RPA, integration tools, and AI combined, sales operations are more automatable than ever. If done correctly, salespeople of today can do what they love best: sales! Here are the top benefits of sales automation:

Better info for wiser judgments

Big data is a popular IT buzzword right now. Sadly, not all firms are effective at gathering and utilising such data in their sales and marketing initiatives. Understanding Big Data is made easier by marketing automation, and obtaining the necessary intelligence helps things work in your favour.

Saving time

Sales teams may save hours each week by automating time-consuming and low-value tasks like lead scoring, reminders, reporting, and scheduling. They may then utilise that time to develop deep relationships with potential customers.

Better reporting

Reporting on sales can be challenging. However, with the use of CRMs, sellers may report to management when automated. The fact that you won’t have to write reports by hand will save you a ton of time.

Better communication & collaboration

Sales representatives may interact more successfully, thanks to sales automation. Salespeople can connect with one another quickly and easily when everything is hosted in one location and accessible when needed. They gain from streamlined contact with their bosses when they need to report sales activity or urgent problems. Even better, improved cooperation makes everyone perform better since it allows managers to make more informed choices in real time and gives sales representatives better access to information and a better sales process.

Easier scheduling

Sales automation makes sure sales representatives never forget an appointment, call, or meeting. By automatically filling up your sales calendar, sales automation systems help you manage your sales schedules by reducing downtime and inconvenient conflicts between appointments.

Top Sales Automation Use Cases That’ll Boost Revenue 

With today’s automation technology, the sky’s the limit, and you can even see it in the sales automation use cases. Here are the top sales automation use cases:

sales automation use cases

Chatbots Integrations

Automated chatbots that connect with leads and answer simple queries are known as chatbots. They can provide details on costs, goods, or services. Sales representatives may schedule later meetings with leads using chatbots.

Onboarding

Customer onboarding is the first impression that really makes an impact. If you do it right, you’ll decrease needless turnover and develop brand advocates who will like performing business with you in the future.

Where does the contact information that your consumers provide go once they sign up? Connect your CRM solution to the channels where your consumers are present (such as social media, WhatsApp, your website, etc.) to automate the onboarding process. In this way, you will instantly construct a user profile for your consumer, and you’ll be able to continue to nurture them.

Personalised events

Your company should be active in the lives of your clients. Is it their birthday? Send a special congratulations card together with a small gift. Everyone wants to feel special. And honouring your consumers on their special day can help you strengthen your relationship with them.

Friends refer friends

Referral marketing’s advantages have been well-known for years. A reference from a delighted client is one of the most beneficial kinds of marketing when compared to traditional advertising. People appreciate referrals from friends and family members more than any other source.

Pipeline management

You can manage your sales pipeline & client journey better with the use of pipeline automation. Use it to receive a thorough analysis of a sales opportunity or to send automatic emails, alerts, and notifications whenever it’s time to follow up. Additionally, you may automate the communications that take place as a lead progresses through your pipeline. For instance, your pipeline sales automation system may automatically send a proposal from your CRM to a lead if they pass from the “Qualified” to the “Proposal” stage.

Automate & Integrate All You Need: Meet Autom Mate

Autom Mate is the future! Autom Mate is an AI-powered RPA and integration platform. Through the use of web-based drag-and-drop design tools, it helps automate repetitive processes. By combining several production applications, the Autom Mate Platform offers a complete solution. You can instantly automate your procedure and monitor its progress due to the marketplace’s variety of ready-to-use bots. With Autom Mate AI Powered Next Generation RPA, you can achieve your business automation and integration goals.

7 Ways Automation Streamlines HR Processes

Robotic Process Automation is a technology that emerges as a tool that digitises the work done by humans after machines. Automation systems have been included in the workflow in many different fields around the world, especially in the finance and telecom sectors, and very successful works have been achieved. However, automation applications have recently become remarkable, especially in human resources management.

In HR automation, robots aim to minimise human effort and time by automatically performing time-consuming operations such as understanding screens, identifying and extracting data, and navigating between systems. This article has compiled various information about automation technologies that make your HR processes more efficient and practical.

The Future of Improving HR is All About Automation & Integration

In human resources, RPA can be seen as a support. For example, it automates simple but time-consuming tasks such as filtering suitable candidate profiles for recruitment. In this way, repetitive operations in office and administrative works are no longer time-consuming for employees. HR automation is systems that help companies reduce cost and human effort. Improving HR automation is not robots deciding on recruitment; it is using the system efficiently so that the HR officer makes the final decision. This saves time, money, and labour.

In the studies conducted, 45% of HR departments perform HR automation in their daily tasks, making their processes more efficient. However, it has been determined that 7 out of 10 businesses have more efficient process management with HR automation. In addition, it has been determined that up to 54% of businesses using HR automation effectively perform HR automation in their recruitment processes.

hr automation use cases

While IT support is required for software automation in some processes, with HR automation, HR employees can perform process designs more quickly and efficiently with their basic computer knowledge. Thus, process management independent of IT is realised. HR automation is the standardisation of different software and desktop applications within a certain process and providing a simple use.

Benefits of HR Automation

It is an undoubted fact that the workflow process has become much faster and more efficient with improving HR automation. In addition, this process is much less costly with various integrations and designs. Here, you can see the main automation HR use cases and benefits listed as follows:

  • Efficiency increases with fast processing and complete data sharing
  • Preventing loss of time by performing error-free process management
  • Evaluate performance by giving feedback
  • Supporting target-oriented studies with statistical analysis
  • Eliminate storage and printing costs
  • Eliminate legal issues and compliance risks with policy updates
  • Performing efficient recruiting
  • Complete and error-free data storage, file archive creation
  • The realisation of smart business decisions
  • Having and developing a qualified workforce
  • HR data analysis, performance evaluation, problem identification

How Automation Improves HR Process Management

HR automation ensures that the business process is carried out efficiently. The main automation HR use cases and the benefits it provides are as follows:

1. Employee training and relationships:

HR automation has an extremely life-saving role in managing some orientation processes, providing basic pieces of training, and developing relationships with new hires. Employee training and relationships develop faster with HR automation. In this way, the adaptation process is quickly overcome, and the new employee starts his new job without losing his productivity.

2. Recruitment Processes:

HR recruitment automation

The recruitment process takes place by combining many different processes, such as filling out forms, collecting CVs, and interviewing. This is an extremely important process for the sustainability of the business, and this must be done carefully and accurately. With the continuation of specific processes such as form, the final decision in recruitment is left to authorised persons. Thus, competent and suitable candidates are determined.

3. Candidate Developments, Performance Management, and Observations:

HR automation, which starts with personnel recruitment, is not limited to recruitment. Post-employment and ongoing development of the employee is also provided by HR automation. In this way, it analyses and evaluates employees with many different arguments, such as performance measurements and evaluations. In this way, the most accurate analysis of employees is made. With the correct performance management, the necessary support is provided, while at the same time, deficiencies are eliminated. Thus, employee performance is closely monitored, negative factors are eliminated, and positive factors are supported.

4. Data Management and HR Analytics:

A data pool emerges with the work done by the employees within an enterprise over time, as well as the company’s internal performance. HR automation provides great convenience in operations such as managing this pool correctly, keeping archives, and instantly accessing the desired data. The use of HR automation in data management and HR analytics has an extremely positive effect on the sustainability of the business.

5. Form Printing / File Receive, Export, Import:

Instead of using an employee for processes such as in-house file submission, form creation, and file receiving, the whole process is automated, with only one improving HR automation. This saves time and employee productivity. However, mistakes are frequently seen in manual form and file works, but this process can be managed completely error-free with the developing HR automation.

6. Bug Reviews:

Errors are an inevitable reality in businesses that prefer to do many operations manually in HR process management. However, since HR automation includes error investigations in form, password, and file operations in the HR management process, it immediately reports the problem by debugging so that the process is managed without errors.

7. Saving the Data in the System and Realising the Activation in the Recruitment Process

Undoubtedly, one of the most challenging, error-prone, and time-consuming processes in improving HR operations is recording the recruited candidates in the business system, ensuring their activation, and sending the necessary e-mails. This whole process can be carried out in a practical, fast, and error-free manner thanks to successful HR automation. Thanks to HR automation, registration is made in the system using form data, necessary activations are carried out, and then the necessary e-mails are sent to the relevant people. All that remains is to examine and control the mail. That’s how simple recruitment is with HR automation.

 

Take Your Improving HR Operations into the Future with Autom Mate

Developed to perform the workflow and management operations of businesses in the most efficient way, Autom Mate is among the most preferred automation systems for HR operations. With Autom Mate, you can manage and improve your HR processes with the many different benefits we have shared for you above. You can also digitise your business with our process management automation systems, which have suitable solutions for all kinds of needs of your business. Thus, you save time, labour, resources, and many other different areas. Improve your process management with the automation system and take it to a better level.

The Best ITSM Integration Use Cases for Enterprise

The quest for interesting and worthwhile experiences at the service desk is posing new problems for IT departments—and for a good cause. When a company needs more streamlined IT operations, ITSM elevates the typical IT strategy to a whole new level, and it doesn’t stop at ITSM.

A new approach that elevates ITSM has emerged in light of the changing times: ITSM integration. The act of linking ITSM systems and those from third parties together to give customers a smooth experience while boosting business productivity is known as ITSM integration. In this article, we will be covering the best ITSM integration use cases for enterprises.

ITSM integration use cases

1- Employee Onboarding & Offboarding

When the transactions are performed manually, definition errors happen, and more time and effort are needed when there are a lot of requests. High IT workloads may make it difficult or even impossible to meet demands on time. But at the other hand, security problems could arise if the rights & authorities weren’t terminated promptly, particularly during the dismissal proceedings. Manual operations that are prone to errors and the time and effort expenses associated with repeating the same task degrade efficiency and result in time and financial losses. Additionally, if user recruitment or change requests are not met in a timely manner, internal unhappiness may develop.

The ITSM application’s requests for new user creation, updates, or closing are answered by the software in a timely and error-free manner thanks to Autom Mate’s ready-to-use Employee Onboarding integrations.

2- Chatbot Integrations

In the digital age, integration is a crucial component of any software product and therefore is crucial for improved communication between various organisational divisions. Additionally, it facilitates the streamlining of workflow procedures, making it simpler to transfer information between teams as well as with outside partners who might be knowledgeable about a different sector or area. Organisations can benefit greatly from ITSM integration.

WhatsApp / MS Teams Integrations

With the fully prepared capabilities offered by Autom Mate, it is possible to integrate WhatsApp and MS Teams using ServiceDesk Plus in a matter of minutes and create appropriate apps with no-code or low-code features for the needs of particular business processes. These features enable customers to use ITSM/ESM applications without altering their own routines, which contributes to a client base that is happier and much more devoted. Automating procedures enables businesses to boost operational efficiency.

3- Virtual Machine Provisioning

Virtual Machines are one of the most important resources in a data centre. They are used to host many different types of applications that are running on the cloud. They can provide compute power, storage capacity and networking connectivity to these applications. The process is conventionally handled by an IT specialist who has access to all the necessary information about virtual machines and their configuration requirements. This process is manual and time-consuming which leads to errors and delays in provisioning virtual machines.

Thanks to ITSM integrations, the whole VM provisioning process can be automated. For example, integrating existing ITSM systems such as Jira ServiceDesk lets APIs send event notifications before, during, and after the provisioning process. Therefore, IT teams can automatically enable server requests in an instant.

4- Incident Management

Incident management is the practice of reacting to unanticipated occurrences or unexpected interruptions to keep the business running & return to normal operations with the least amount of disruption. Improved SLAs, faster incident resolution, avoiding outage losses, and faster incident management all contribute to a better end-user experience.

For example, ITSM integration with CRM helps in managing incidents in a better way by providing an incident-centric view of customer engagements. It also helps in identifying opportunities for upselling and cross-sell as well as identifying repeatable incidents that can be resolved using automation techniques.

5- Asset Management

Asset management, which is a key component of the IT workflow, is the act of managing & controlling the lifecycle of an asset. It enables an organisation to know what assets it has, where it is located, and in which condition it is. The correct tools and strategies for managing assets can assist increase efficiency, effectiveness, and accuracy. This would be made easier with ITSM and ERP collaboration to track user tickets linked to purchases, usage, maintenance, and disposal.

6- Problem Management

An incident is a symptom, but a problem is the underlying cause of an incident. To prevent similar problems in the future, problem management analyses root causes and assists in their correction. The advantages of problem management seem to be comparable to those of incident management. However, they have a much greater overall impact. These advantages include raising the level of service quality overall, identifying long-term solutions to incidents, reducing the amount of time required to resolve issues, and raising satisfaction among employees and customers. 

Like in incident management, ServiceNow app integrations with ITSM is one of the great examples of creating a seamless problem management process to deal with an increasingly complex IT environment in which traditional ITSM solutions are unable to provide adequate support.

7- Workload Optimisation

Analytics powered by machine learning can assist your staff and manage your IT service desk more effectively. The first step in taking advantage of this opportunity is to make sure that there are enough employees to satisfy the future demands for IT assistance. This may involve taking into account their respective levels of experience and abilities. To prevent overworked service desk analysts and excessively delayed tickets, it could be improved to guarantee that the filling of their request queues is optimised automatically. When necessary, the automated reassignment of the requests in queues may also be a part of this ticket distribution optimisation.

8- Notification Service and Central CMDB (Central Asset Management)

A software for ITSM is called ServiceDesk Plus. It offers superior visibility, and centralised management of IT issues to guarantee that organisations experience minimal downtime. By monitoring your essential alerts on SolarWinds from the ServiceDesk Plus ITSM application instance, you can perform efficient event management with the help of the SolarWinds alert and CMDB automation bot.

CMDB ITSM integration

The ServiceDesk Plus application, your ITSM application, issues an event ticket when a critical alert is discovered by the SolarWinds application (your monitoring application). Brings the ServiceDesk Plus actions and notes to the pertinent SolarWinds critical alert. The record’s status on the ServiceDesk Plus code change once the SolarWinds warning is handled. This integration bot makes sure that the servers and networking devices are routinely added to the ServiceDesk Plus application’s inventory. The transferred inventory’s information is updated on the ServiceDesk Plus application whenever there is a change. The notification service allows you to instantly deliver an alert after it has been triggered. You’ll be able to see problems early on and contact the appropriate person to address them immediately.

Different team collaboration (Jira & ITSM)

The end user’s demand created in the ITSM software is not sent to Jira during the daily workload, which results in issues like not notifying the end user of the activities performed by Jira or a delay in responding to the end user. As a workaround, manually moving requests made through the ITSM program to Jira, manually transferring actions made by software developers to the ITSM software, and manually notifying the user puts a significant burden on the IT staff and wastes their time. It makes the workplace less effective.

Thanks to the Jira integration bot of ServiceDesk Plus that was created on the Autom Mate platform, any error records (incidents) that are opened in the ServiceDesk Plus and software will open as a bug-type issue report under the appropriate Jira project. It changes the pertinent record in the ServiceDesk Plus program based on actions done in the Jira application, notifying the end user of the update. The photos contained in the data are transported in attachment files in each of these integrations.

Integrate, Automate, Streamline—All In the Same Platform

At Autom Mate, we’re investigating every aspect of automation in an effort to make the technology accessible to everyone, and a significant portion of our knowledge is derived from our corporate application integration platform.

Autom Mate lets businesses interface ITSM software with external apps and flows like ManageEngine ServiceDesk Plus, 4me, ServiceNow, Micro Focus, Jira, and more by providing simple-to-use action libraries. The most well-liked ITSM programs, including ServiceDesk Plus, 4me, ServiceNow, Micro Focus, and Jira, are easily integrated with business programs and systems. Additionally, you may benefit from ready-to-use ITSM integrations and find new ITSM use cases thanks to Autom Mate’s expanding marketplace. Explore our automation solutions in more detail here, or request a live demo to receive a free trial.