How to Simplify 4me/Xurrent Integration & Automation

At Autom Mate, we have extensive experience of Service Management tools and how easy it is (or not) to integrate and automate processes with them. An ecosystem of partners and integration technologies has evolved to cater for the needs of the customer and to help them unlock the true capabilities of ITSM, ESM & SIAM.

4me/Xurrent is a tool that has gained good traction with customers looking for greater collaboration with interconnected office locations, suppliers and the ability to understand and monitor the cost of services across the enterprise.

One key theme though, is that customers still require another tool to integrate back-office systems with their 4me/Xurrent instance. This is commonly taken care of with the help of a partner and the Workato platform.

Example integrations

Common integrations with 4me/Xurrent include SCCM, Active Directory, DevOps tools, HR systems and other Service Management applications like ServiceNow. These tend to work well but are expensive and often add significant cost to the 4me/Xurrent implementation.

Integration and automation are changing

Automation and integration have changed. It is now much easier to not only create these integrations, but it is also very simple for the customer to create and manage their flows themselves. This gives the customer more control and makes them less vendor and partner reliant. Of course, the customer may wish to keep working with their trusted partner when managing their flows, but they should certainly be questioning the cost and ease of doing so.

What should Xurrent customers do?

The automation and integration landscape are accelerating towards better value and performance for the customer and Autom Mate is at the forefront of that change. Autom Mate offers many Xurrent integrations and automations (Automs) that you can setup and start using in minutes. Examples include:

  • 4me/Xurrent Jira Ticket Integration
  • 4me/Xurrent to ServiceNow Incident Integration
  • ServiceNow to 4me/Xurrent Incident Integration
  • 4me/Xurrent – Jira Bidirectional Ticket Creation
  • MS Teams 4me/Xurrent Ticket Integration
  • WhatsApp 4me/Xurrent Ticket Integration
  • 4me/Xurrent to FreshService Ticket Integration
  • 4me/Xurrent Twilio Integration

AND… We take pride in the fact that users can easily design and build their own Automs for specialist requirements using our visual building process. 

We take Service Management integration very seriously. An interconnected ITSM or ESM platform is a much more effective and business critical tool. Autom Mate is the solution that will help Xurrent customers unlock even more creative and impactful capabilities while also giving them more autonomy and reducing their integration and automation costs.

Taking the next step

Let’s keep things simple. We offer 3 ways for companies to engage with our technology and understand more about how we can help. If you are already a Xurrent customer and have integrations in place, then perhaps a personalised demo is the way to go. You may also want to try the product for yourself. We offer a 30-Day free trial that also includes free help getting started from the Autom Mate team.

Our mission to bring hyperautomation and orchestration to the masses continues. We would love to have you with us on that journey!

Advances in Automation and Integration: Why legacy iPaaS Can’t Keep Up

Automation and integration are transforming the way businesses operate. New technologies are making processes smarter, faster, and more efficient than ever before. As industries evolve, it’s becoming clear that older iPaaS platforms just can’t keep pace with the growing demands of modern workflows.

But rather than focusing on the shortcomings of legacy iPaaS systems, let’s explore 3 exciting ways in which advanced automation and integration tools are reshaping business. From streamlining operations to enhancing customer experiences, these new technologies are unlocking potential in ways we never imagined. Here’s how:

1. Seamless Integration Across Platforms

Older tools often require complex, time-consuming setups and custom coding to connect with other systems. In contrast, modern integration platforms enable seamless, out-of-the-box connectivity across a variety of applications. This reduces friction, minimizes errors, and allows businesses to operate with a unified ecosystem.

What’s new?

Plug-and-play integration with minimal configuration required.

Why it matters:

Saves time, reduces human error, and accelerates adoption of new tools.

2. Real-Time Automation

One of the most significant advantages of new automation tools is their ability to perform tasks in real-time. Whereas older systems often required manual intervention or scheduled runs, today’s solutions can instantly respond to triggers, acting as soon as conditions are met.

What’s new?

Instant, intelligent decision-making based on live data.

Why it matters:

Enables faster responses, real-time analytics, and more agile operations.

3. Improved Scalability and Flexibility

Older tools can become cumbersome as businesses grow, requiring additional hardware, manual updates, and custom solutions. Newer automation technologies, especially cloud-based platforms, offer unmatched scalability. They easily adjust to increased workloads or changes in business needs, ensuring that your operations can expand seamlessly.

What’s new?

Cloud-based solutions that scale effortlessly with business growth.

Why it matters

Reduces the risk of system limitations, allowing businesses to grow and evolve without constraints.

How Autom Mate can help you

Autom Mate provides enterprise capabilities in an easy-to-use platform that can deliver complex hyperflows for less than it costs to book 3 days of consultancy! Sound too good to be true? Why not take a few minutes to check out what we are doing at Autom Mate. Global brands like Shell, Muller, Vodafone and Koc are already delivering agile hyperflows for less and the feedback from our customers is incredible. 

Forging the Future Together: A New Year’s Message from our CEO David Griffiths on Partnerships and Possibilities

Happy New Year, friends and partners! As we step into 2025, I can’t help but feel a surge of excitement about the journey ahead. This year holds incredible promise, not just for Autom Mate, but for all of us who share the vision of making automation accessible to businesses of every size.

A Personal Note on Partnerships

I’ve always believed that the best partnerships are like friendships – they’re built on trust, shared goals, and a genuine desire to see each other succeed. As we embark on this new year, I want you to know that I’m personally committed to nurturing these relationships. My virtual (and physical!) door is always open. Whether you have a brilliant idea, a challenging question, or just want to chat about the future of automation, I’m here and eager to connect.

Exciting Opportunities Ahead

2025 is shaping up to be a year of transformation, and I’m thrilled about the possibilities it brings for collaboration and growth. We’re not just expanding our offerings; we’re creating a playground for innovation where all of us – Autom Mate, our partners, and our customers – can thrive together.

New Avenues for Growth
  • Value-Added Reselling: This isn’t just about adding another product to your portfolio. It’s about empowering you to offer COMPLETE solutions that can truly transform your clients’ businesses. With our consumption-based model, you have the flexibility to cater to businesses of all sizes, opening up new markets and strengthening your client relationships
  • Implementation Services: We’re investing heavily in resources to support you in delivering high-impact implementations. This is your chance to become the go-to expert for automation solutions, driving rapid ROI for clients and building long-term partnerships.
Tools for Success
  • Community Edition: Think of this as our sandbox – a free space for your team to play, experiment, and innovate without any financial pressure. It’s the perfect way to get hands-on experience with our platform
  • MSP Edition: For our Managed Service Provider partners, this edition is a game-changer. It’s designed to help you unlock new revenue streams and deliver cutting-edge automation services to your clients

Let’s Build Something Amazing Together

What excites me most about 2025 is the potential for collaboration. Together, we’re not just selling software; we’re pioneering a movement towards more efficient, agile, and innovative businesses. Every partnership, every implementation, every success story contributes to this vision. I’m committed to making this journey as rewarding for you as it is for us. That’s why I’m making myself more available than ever. Whether it’s a quick call, a detailed strategy session, or even grabbing a coffee (virtual or real!), I want to hear your thoughts, understand your challenges, and explore how we can grow together.

An Open Invitation

As we dive into 2025, I extend a warm invitation to all our partners – current and future. Let’s connect, brainstorm, and create opportunity and business impact together. Your success is our success, and I’m personally invested in making sure we achieve great things this year.  To those who’ve been with us on this journey – thank you for your trust and collaboration. To those considering joining our ecosystem – we’re excited to welcome you and support your growth. Here’s to a year of innovation, partnership, and shared success. Let’s make 2025 our best year yet!

Warmest regards

David Griffiths
CEO, Autom Mate

P.S. My email is [email protected]  and my calendar is open for partner meetings every Thursday. Don’t hesitate to reach out – I’m looking forward to our conversations!

Vendor Integration Marketplace vs iPaaS – Which One Is Best?

When it comes to picking the right integration approach, two popular options often come up: Vendor Integration Marketplaces and iPaaS (Integration Platform as a Service). But what’s the difference? Which one is best for your business? Seconds out…Ding!

What Are Vendor Integration Marketplaces?

A Vendor Integration Marketplace is like a digital store that offers pre-built integrations between your systems and third-party applications. Essentially, it’s a one-stop shop where you can pick and choose the integrations you need to make your software work better together.

Key Features of Vendor Integration Marketplaces:
  • Pre-Built Connectors: Ready-made integrations with a wide range of software tools.
  • Multiple Vendors: Access to various software vendors and their applications in one place.
  • One-Time Setup: Once you choose the integration, it usually works right out of the box.

What Are iPaaS Solutions?

iPaaS (Integration Platform as a Service) is a cloud-based solution that helps businesses connect different software applications, systems, and data sources in real-time. The primary purpose of iPaaS is to streamline and simplify the process of integrating various tools, allowing them to communicate and share data seamlessly.

Instead of building complex integrations from scratch, iPaaS provides pre-built connectors, workflows, and APIs that make it easier to link your applications and automate processes. It can integrate cloud-based software, on-premise systems, and even legacy applications, all in one platform.

Key Features of iPaaS Solutions:
  • Custom Integration: Build tailored workflows and integrations based on your specific needs.
  • Real-Time Data Syncing: Keep all your applications up-to-date with live data flow.
  • Cloud-Based & Scalable: Easy to scale as your business grows.
  • Centralized Control: Monitor and manage all integrations in one dashboard.

Why Choose iPaaS Over Vendor Integration Marketplaces?

Now, let’s dive into the advantages of using iPaaS over Vendor Integration Marketplaces.

Tailored Solutions for Your Business:

With iPaaS, you can create customized workflows and integrations that are specific to your needs, which means better functionality and more control over your business processes.

Seamless Automation:

iPaaS platforms offer powerful automation features. Imagine all your systems syncing in real-time without having to manually update anything. That’s time saved and fewer errors!

Scalability as You Grow:

As your business expands, you might outgrow the marketplace’s offerings. iPaaS solutions grow with you, offering more features, integrations, and customizability as your business needs evolve.

Centralized Integration Management:

With iPaaS, you have a single dashboard to monitor and manage all your integrations. This means better visibility into your systems, less complexity, and faster troubleshooting.

Reduced IT Dependency:

Since iPaaS is designed to be user-friendly, your non-technical teams can often set up and manage integrations without needing constant IT support. This helps save time and resources.

Greater control of costs

Marketplace integration costs can be one time or transactional depending on who built the integration – either vendor or third-party created. With iPaaS you have much greater visibility of cost over time.

    Knockout Punch: Why iPaaS Is the Future of Integration

    While Vendor Integration Marketplaces are a great starting point for simpler integration needs, iPaaS solutions take your business to the next level and can often save you money. The customizability, scalability, and control they offer make them ideal for businesses looking to streamline operations and grow without being held back by rigid, one-size-fits-all solutions.

    If your business is growing and needs flexible, real-time integrations that can scale, iPaaS is the way to go. It provides all the power you need to keep your systems connected, automate tasks, and stay ahead of the competition. With iPaaS, you’re not just integrating—you’re optimizing for success!