Automation and integration are transforming the way businesses operate. New technologies are making processes smarter, faster, and more efficient than ever before. As industries evolve, it’s becoming clear that older iPaaS platforms just can’t keep pace with the growing demands of modern workflows.
But rather than focusing on the shortcomings of legacy iPaaS systems, let’s explore 3 exciting ways in which advanced automation and integration tools are reshaping business. From streamlining operations to enhancing customer experiences, these new technologies are unlocking potential in ways we never imagined. Here’s how:
1. Seamless Integration Across Platforms
Older tools often require complex, time-consuming setups and custom coding to connect with other systems. In contrast, modern integration platforms enable seamless, out-of-the-box connectivity across a variety of applications. This reduces friction, minimizes errors, and allows businesses to operate with a unified ecosystem.
What’s new?
Plug-and-play integration with minimal configuration required.
Why it matters:
Saves time, reduces human error, and accelerates adoption of new tools.
2. Real-Time Automation
One of the most significant advantages of new automation tools is their ability to perform tasks in real-time. Whereas older systems often required manual intervention or scheduled runs, today’s solutions can instantly respond to triggers, acting as soon as conditions are met.
What’s new?
Instant, intelligent decision-making based on live data.
Why it matters:
Enables faster responses, real-time analytics, and more agile operations.
3. Improved Scalability and Flexibility
Older tools can become cumbersome as businesses grow, requiring additional hardware, manual updates, and custom solutions. Newer automation technologies, especially cloud-based platforms, offer unmatched scalability. They easily adjust to increased workloads or changes in business needs, ensuring that your operations can expand seamlessly.
What’s new?
Cloud-based solutions that scale effortlessly with business growth.
Why it matters
Reduces the risk of system limitations, allowing businesses to grow and evolve without constraints.
How Autom Mate can help you
Autom Mate provides enterprise capabilities in an easy-to-use platform that can deliver complex hyperflows for less than it costs to book 3 days of consultancy! Sound too good to be true? Why not take a few minutes to check out what we are doing at Autom Mate. Global brands like Shell, Muller, Vodafone and Koc are already delivering agile hyperflows for less and the feedback from our customers is incredible.
Happy New Year, friends and partners! As we step into 2025, I can’t help but feel a surge of excitement about the journey ahead. This year holds incredible promise, not just for Autom Mate, but for all of us who share the vision of making automation accessible to businesses of every size.
A Personal Note on Partnerships
I’ve always believed that the best partnerships are like friendships – they’re built on trust, shared goals, and a genuine desire to see each other succeed. As we embark on this new year, I want you to know that I’m personally committed to nurturing these relationships. My virtual (and physical!) door is always open. Whether you have a brilliant idea, a challenging question, or just want to chat about the future of automation, I’m here and eager to connect.
Exciting Opportunities Ahead
2025 is shaping up to be a year of transformation, and I’m thrilled about the possibilities it brings for collaboration and growth. We’re not just expanding our offerings; we’re creating a playground for innovation where all of us – Autom Mate, our partners, and our customers – can thrive together.
New Avenues for Growth
Value-Added Reselling: This isn’t just about adding another product to your portfolio. It’s about empowering you to offer COMPLETE solutions that can truly transform your clients’ businesses. With our consumption-based model, you have the flexibility to cater to businesses of all sizes, opening up new markets and strengthening your client relationships
Implementation Services: We’re investing heavily in resources to support you in delivering high-impact implementations. This is your chance to become the go-to expert for automation solutions, driving rapid ROI for clients and building long-term partnerships.
Tools for Success
Community Edition: Think of this as our sandbox – a free space for your team to play, experiment, and innovate without any financial pressure. It’s the perfect way to get hands-on experience with our platform
MSP Edition: For our Managed Service Provider partners, this edition is a game-changer. It’s designed to help you unlock new revenue streams and deliver cutting-edge automation services to your clients
Let’s Build Something Amazing Together
What excites me most about 2025 is the potential for collaboration. Together, we’re not just selling software; we’re pioneering a movement towards more efficient, agile, and innovative businesses. Every partnership, every implementation, every success story contributes to this vision. I’m committed to making this journey as rewarding for you as it is for us. That’s why I’m making myself more available than ever. Whether it’s a quick call, a detailed strategy session, or even grabbing a coffee (virtual or real!), I want to hear your thoughts, understand your challenges, and explore how we can grow together.
An Open Invitation
As we dive into 2025, I extend a warm invitation to all our partners – current and future. Let’s connect, brainstorm, and create opportunity and business impact together. Your success is our success, and I’m personally invested in making sure we achieve great things this year. To those who’ve been with us on this journey – thank you for your trust and collaboration. To those considering joining our ecosystem – we’re excited to welcome you and support your growth. Here’s to a year of innovation, partnership, and shared success. Let’s make 2025 our best year yet!
Warmest regards
David Griffiths CEO, Autom Mate
P.S. My email is [email protected] and my calendar is open for partner meetings every Thursday. Don’t hesitate to reach out – I’m looking forward to our conversations!
When it comes to picking the right integration approach, two popular options often come up: Vendor Integration Marketplaces and iPaaS (Integration Platform as a Service). But what’s the difference? Which one is best for your business? Seconds out…Ding!
What Are Vendor Integration Marketplaces?
A Vendor Integration Marketplace is like a digital store that offers pre-built integrations between your systems and third-party applications. Essentially, it’s a one-stop shop where you can pick and choose the integrations you need to make your software work better together.
Key Features of Vendor Integration Marketplaces:
Pre-Built Connectors: Ready-made integrations with a wide range of software tools.
Multiple Vendors: Access to various software vendors and their applications in one place.
One-Time Setup: Once you choose the integration, it usually works right out of the box.
What Are iPaaS Solutions?
iPaaS (Integration Platform as a Service) is a cloud-based solution that helps businesses connect different software applications, systems, and data sources in real-time. The primary purpose of iPaaS is to streamline and simplify the process of integrating various tools, allowing them to communicate and share data seamlessly.
Instead of building complex integrations from scratch, iPaaS provides pre-built connectors, workflows, and APIs that make it easier to link your applications and automate processes. It can integrate cloud-based software, on-premise systems, and even legacy applications, all in one platform.
Key Features of iPaaS Solutions:
Custom Integration: Build tailored workflows and integrations based on your specific needs.
Real-Time Data Syncing: Keep all your applications up-to-date with live data flow.
Cloud-Based & Scalable: Easy to scale as your business grows.
Centralized Control: Monitor and manage all integrations in one dashboard.
Why Choose iPaaS Over Vendor Integration Marketplaces?
Now, let’s dive into the advantages of using iPaaS over Vendor Integration Marketplaces.
Tailored Solutions for Your Business:
With iPaaS, you can create customized workflows and integrations that are specific to your needs, which means better functionality and more control over your business processes.
Seamless Automation:
iPaaS platforms offer powerful automation features. Imagine all your systems syncing in real-time without having to manually update anything. That’s time saved and fewer errors!
Scalability as You Grow:
As your business expands, you might outgrow the marketplace’s offerings. iPaaS solutions grow with you, offering more features, integrations, and customizability as your business needs evolve.
Centralized Integration Management:
With iPaaS, you have a single dashboard to monitor and manage all your integrations. This means better visibility into your systems, less complexity, and faster troubleshooting.
Reduced IT Dependency:
Since iPaaS is designed to be user-friendly, your non-technical teams can often set up and manage integrations without needing constant IT support. This helps save time and resources.
Greater control of costs
Marketplace integration costs can be one time or transactional depending on who built the integration – either vendor or third-party created. With iPaaS you have much greater visibility of cost over time.
Knockout Punch: Why iPaaS Is the Future of Integration
While Vendor Integration Marketplaces are a great starting point for simpler integration needs, iPaaS solutions take your business to the next level and can often save you money. The customizability, scalability, and control they offer make them ideal for businesses looking to streamline operations and grow without being held back by rigid, one-size-fits-all solutions.
If your business is growing and needs flexible, real-time integrations that can scale, iPaaS is the way to go. It provides all the power you need to keep your systems connected, automate tasks, and stay ahead of the competition. With iPaaS, you’re not just integrating—you’re optimizing for success!
Integrating different applications with TOPdesk can significantly improve workflow and efficiency. An iPaaS (Integration Platform as a Service) solution simplifies this process. By using an iPaaS, organizations can connect their existing tools with TOPdesk without needing complex coding or technical expertise.
Here are some key advantages of using an iPaaS solution to integrate applications with TOPdesk:
1. Ease of Integration
iPaaS platforms provide pre-built connectors for a wide range of applications.Integration is simplified with drag-and-drop interfaces and no need for custom coding, making the process faster and more accessible for non-technical users.
2. Improved Efficiency
Automate repetitive tasks by linking systems while streamlining processes like ticket management, customer service, and IT support.Save time by synchronizing data between TOPdesk and other tools like CRM systems, email, or chatbots.
3. Faster ROI
iPaaS reduces setup time for integrations.New applications can be connected to TOPdesk quickly, speeding up the overall deployment.This minimizes the learning curve for teams, ensuring smooth transitions when adding new tools.
4. Scalability
Easily scale integrations as the business grows.iPaaS platforms can handle more complex workflows without significant changes to existing systems.New applications can be added as needed, with minimal disruption.
5. Data Consistency
Ensure that data is consistently updated across all platforms.Avoid data silos by syncing information between TOPdesk and other business applications.Reduce the risk of errors caused by manual data entry or outdated information.
6. Cost-Effectiveness
iPaaS platforms often offer pricing that is more affordable than custom-built integrations. This means organizations can reduce their reliance on expensive IT resources or consultants. They can also avoid the cost of ongoing maintenance for bespoke integration solutions.
7. Better Customer Experiences
Streamline customer support by integrating communication tools with TOPdesk.Offer a more seamless experience across different channels, from email to chat to phone, while quickly resolving customer issues by accessing all relevant data in one place.
Example Integrations with TOPdesk Using iPaaS:
Here are some common applications that can be integrated with TOPdesk using an iPaaS solution:
CRM Systems (e.g., Salesforce)
Automatically create and update support tickets based on customer inquiries.
Synchronize customer data to ensure agents have up-to-date information.
Communication Tools (e.g., Slack, Microsoft Teams)
Send notifications to your team about new tickets or status changes.
Use bots to automate responses and assign tickets directly from the chat platform.
HR Systems (e.g., BambooHR)
Sync employee data with TOPdesk to quickly resolve IT-related issues for staff members.
Automatically create tickets when employee onboarding or offboarding tasks are triggered.
Monitoring Tools (e.g., Intune, Lakeside)
Create incident tickets in TOPdesk when an issue is detected in your monitoring system.
Automatically update the status of tickets based on system monitoring data.
Conclusion
Using an iPaaS solution to integrate applications with TOPdesk provides several benefits, including simplicity, efficiency, and scalability. By connecting your tools through an iPaaS platform like Autom Mate, you streamline processes, enhance customer experiences, and maintain consistent data across systems. For businesses looking to improve their workflows and reduce manual tasks, an iPaaS integration with TOPdesk is an excellent solution.
Did you know that Autom Mate can do all this and more? If you are a TOPdesk customer looking to integrate and automate, then we would love to show you what our platform can do for you! Register for a demo to learn more.
Automation is one of the core strengths of ServiceNow, offering capabilities to streamline IT operations, customer service, and business processes. However, ServiceNow customers often face several challenges when implementing and managing automation via the ServiceNow Integration Hub. Much of these challenges relate to managing integration complexity, complex workflows and a requirement to use consultancy to both setup and maintain integrations.
So, what are the main automation challenges ServiceNow customers face?
Integration Complexity – ServiceNow customers often want to integrate with multiple third-party systems and applications, such as CRM, ERP, monitoring tools, and other legacy systems. Achieving seamless automation requires robust integrations, which can be complex, time-consuming and therefore costly.
Customization complexity – ServiceNow offers a high degree of customization, which, while powerful, can lead to overly complex workflows and automation configurations. As organizations scale, managing and maintaining customized automation processes becomes more difficult without constant help.
Governance and Compliance – Automation processes often involve handling sensitive data or performing critical business functions. Ensuring that these automated processes comply with industry regulations (such as GDPR, HIPAA, etc.) is a significant challenge.
Complex workflows – Workflow automation in ServiceNow involves mapping out intricate business processes. These workflows can become complicated as they involve multiple conditions, approvals, and interactions with other systems. A poorly designed workflow can slow down operations instead of speeding them up. Adding product and process integration into such workflows spirals the complexity and cost.
Skills and Expertise – ServiceNow’s automation capabilities require a specific set of skills, such as scripting, workflow design, and API integration. Many organizations face a shortage of skilled personnel who can efficiently design, implement, and maintain automation processes. This means that they must rely on third-party integration consultants and ecosystem partners.
Transaction-based Integrations – Reliance on multi-party integrations such as those found in vendor marketplaces often lead to transactional or volume-based charging. Such unpredictable cost models mean that budget conscious businesses will be restricted on expanding their useful integration and automation capabilities.
How can ServiceNow customers take control of their own automation and integration strategy?
While ServiceNow offers powerful capabilities, there are common factors in relation to automation and integration that lead to complexity and loss of overall control. It places companies at the behest of partners and consultants that design, implement and critically, maintain the automation and integrations they need. That is not to say that such partner relationships are a bad thing as they are often the backbone of technology success in Service Management.
It is also important to emphasise that it is not to the benefit of the customer to look at automation as one product to many. Quality automation projects regularly include multiple product integrations in a single flow. This is where Service Management platforms really struggle to achieve the goals of the customer without spiralling costs.
As we have noted, the primary challenges faced by customers involve integration complexity, managing customized workflows, ensuring compliance, scaling operations, and the need for skilled resources. Addressing these challenges with the Autom Mate Technology Orchestration Platform, makes it easier for both customers and their partners to orchestrate automation and integration with ServiceNow.
By doing so, the customer reduces complexity and reliance on the vendor ecosystem while also speeding up the whole process and enabling them focus on the opportunities that other technologies offer.
Why not arrange a demo of Autom Mate and see firsthand how it can help you get the best out of your ServiceNow investment. We will show how we can dramatically speed up your automation and integration strategy, connect more useful technologies and save you money!
In today’s fast-paced business environment, the onboarding processes for employees present significant challenges. HR departments often face the cumbersome task of collecting and disseminating necessary information, while IT teams grapple with setting up and managing numerous accounts and permissions across various applications. These manual processes not only consume valuable time but also increase the risk of errors and security vulnerabilities.
Solution Offered
With Autom Mate’s HyperAutomation platform, organizations can revolutionize their HR and ITSM integration and automation processes. By leveraging our no-code platform, businesses can streamline onboarding and offboarding procedures, significantly reducing manual effort and enhancing efficiency.
Impact on Business:
Simplified Onboarding Process:
HR teams create onboarding forms within their ITSM software, capturing essential employee information such as contact details, department, and required application access.
Autom Mate integrates with various applications, automating the account setup process based on the information provided in the onboarding form.
Approval workflows can be seamlessly integrated, allowing managers to review and approve requests directly through channels like WhatsApp, eliminating delays and reducing human errors.
Result:
Accelerated onboarding process, improved accuracy, and enhanced productivity for HR and IT teams. Autom Mate offers a cutting-edge HyperAutomation platform, empowering organizations to automate complex workflows without the need for extensive coding. With our AI-supported platform, businesses can achieve unprecedented levels of efficiency, accuracy, and productivity.
Autom Mate: Pioneering HyperAutomation Excellence
Autom Mate offers a cutting-edge HyperAutomation platform, empowering organizations to automate complex workflows without the need for extensive coding. With our AI-supported platform, businesses can achieve unprecedented levels of efficiency, accuracy, and productivity.
Join us on the journey towards a future where automation drives success and innovation thrives
Ever felt like your business operates more like a Rubik’s Cube than a well-oiled machine? Data trapped in silos, processes scattered across platforms, and workflows resembling blindfolded sprints – it’s enough to make any CEO sigh. Enter the unsung hero of the digital era: systems integration.
Think of it as the Sherlock Holmes of the tech world, meticulously piecing together the clues hidden within your disparate systems. But unlike the fictional detective, it doesn’t need a deerstalker hat or a magnifying glass. It leverages cutting-edge technology to seamlessly connect your software, tools, and applications, transforming them from isolated islands into a symphony of data and functionality.
But before we unlock the integration vault, let’s define the beast, shall we?
What is Systems Integration?
Systems integration is the art of connecting different systems so they can talk to each other, share information, and work together like a unified whole. Imagine connecting your CRM, accounting software, and marketing platform: suddenly, customer data seamlessly flows between them, personalized campaigns trigger based on purchase history, and reporting becomes a breeze. That’s the magic of integration.
The Many Benefits of Systems Integration
Imagine a world where your disparate business systems are no longer isolated islands but vibrant cities on a seamless, interconnected continent. That’s the transformative power of systems integration, and the benefits it unlocks are as diverse as your business itself. Buckle up, because we’re about to explore the treasure trove of advantages that await…
Boost Efficiency with Automation Superpowers: Forget the tedious copy-pasting and manual data entry – integration unleashes automation magic. Repetitive tasks become lightning-fast, workflows flow like a mountain stream, and your team gains superpowers to focus on strategic initiatives.
Collaboration Harmony: Break down the communication barriers that hold departments hostage! Marketing and sales become best buds, IT and operations sing in harmony, and data becomes the shared language that unites your team. Integration is the conductor, orchestrating a collaboration symphony that elevates your entire business.
Happy Customers, Thriving Business: Anticipate customer needs before they even speak, resolve issues in record time, and deliver personalized experiences that make them smile. Integration unlocks the secrets to customer satisfaction, fueling loyalty and growth.
From Numbers to Actionable Insights: Scattered data is like a hidden treasure map – useless unless unearthed. Integration digs it up, transforming raw numbers into actionable insights that guide strategic decisions and propel your business forward. Make data your compass, not your burden.
Future-Proofing Your Operations: In today’s fast-paced world, flexibility is king. Integration lays the foundation for agility, allowing you to adapt to new technologies and scale with ease seamlessly. No more fear of being left behind – embrace the future, connected and ready to thrive.
These are just a taste of the delicious benefits that await your business when you embrace the power of systems integration. It’s not just about connecting systems, it’s about transforming how you operate, unlocking potential, and propelling your business toward a future of efficiency, collaboration, and unstoppable customer satisfaction. Are you ready to join the connected revolution?
Integration in Action: Connecting Systems, Transforming Workflows
The benefits of systems integration aren’t confined to any one tool – it’s a universal language that lets your various apps and platforms converse and collaborate.
Let’s ignite our imagination with a few captivating examples:
1. Sales & Marketing Harmony: From Leads to Loyal Customers
Imagine your CRM seamlessly feeding targeted leads into your marketing automation platform, triggering personalized email campaigns that nurture prospects into loyal customers. Meanwhile, marketing data enriches your CRM profiles, giving your sales team invaluable insights for closing deals. The integrated approach streamlines the sales funnel, boosts lead conversion, and turns your marketing efforts into revenue-generating machines.
2. HR & Finance Synergy: Streamlined Onboarding and Payroll
Picture new hires entering a world where their onboarding paperwork triggers automatic account creation in your HR system and payment setup in your payroll platform. No more manual data entry, lost paperwork, or delayed paychecks. The seamless integration saves time for HR and finance teams, ensures a smooth new employee experience, and keeps everyone focused on their core tasks.
3. Project Management & Design Collaboration: From Vision to Reality
Imagine designers receiving real-time feedback from project managers within their design software, eliminating the need for endless email chains and conflicting versions. The integration fosters close collaboration, accelerates project timelines, and ensures everyone is on the same page, turning visions into stunning realities.
5. Customer Service & Analytics Insight: From Frustration to Resolution, Powered by Data
Imagine customer support agents equipped with a unified view of a customer’s interactions across all channels – emails, phone calls, and chat logs. The 360-degree picture, powered by integrated analytics, lets them resolve issues faster, anticipate needs, and personalize interactions.
These are just a few sparks of the integration revolution. Remember, the possibilities are endless. Explore, connect, and watch your workflows transform, your efficiency soar, and your business reach its full potential.
The Future is Integrated: Embrace the Power of Connection
In today’s digital landscape, isolation is a recipe for stagnation. Systems integration is the bridge that connects the dots, unlocks hidden potential, and propels your business toward a future of efficiency, agility, and customer-centricity. So, grab your metaphorical wrench, loosen the silos, and start building the interconnected ecosystem that will take your business to the next level. That’s where Autom Mate comes in, not as a missing piece, but as the conductor of your integrated symphony. Autom Mate is more than just another integration platform; it’s a revolutionary blend of automation and integration power, weaving together your disparate systems into a seamless tapestry of operational excellence.
Imagine a world where:
RPA bots tirelessly handle repetitive tasks, freeing your team to focus on strategic initiatives.
iPaaS seamlessly connects your diverse systems, creating a unified flow of data and communication.
Advanced analytics transform raw data into actionable insights, guiding your decisions with clarity and confidence.
Autom Mate acts as the maestro, weaving these technologies together into an intuitive, drag-and-drop platform that empowers everyone to automate and integrate with ease.
Autom Mate is not just an integration platform; it’s an automation revolution. It lets you:
Build and deploy RPA bots without extensive coding, empowering citizen developers to automate workflows.
Connect any combination of apps and databases with pre-built connectors and flexible APIs, breaking down silo walls and fostering collaboration.
Design and execute complex workflows with a visual interface, orchestrating seamless automation across your entire ecosystem.
Gain a 360-degree view of your operations with a unified dashboard, empowering data-driven decision making and continuous improvement.
Don’t just integrate; hyperautomate your way to the future. With Autom Mate as your partner, you can unlock the full potential of your connected systems, boost efficiency, enhance collaboration, and delight your customers. Embrace the symphony of hyperautomation. Take the first note with Autom Mate today.
The technology aims to integrate all the IT processes into one platform and automate them using automation tools. The goal is to make the process of delivering IT services faster and more efficient.
What is ServiceDesk Plus?
ServiceDesk Plus is a ITSM software. It provides excellent visibility and central control of IT issues to ensure that businesses suffer no downtime. Additionally, It helps central management of processes such as Incident and Request Management, Change Management, CMDB, Project Management, Service Catalog, SLA Management, which are processes of IT Service management.
Importance of Integrate ServiceDesk Plus with Other Applications
The lack of integration between a variety of departments, people and applications often leads to the slowing down of work processes, loss of information and gaps in communication. This can be very frustrating for everyone involved in your business.
Integration is a key aspect of any software application in this digital era and it’s important for better communication between different departments within an organization. It also helps streamline workflow processes, making it easier to share information across teams or even with external partners who may have expertise in another industry or region. There are many ITSM integration benefits that organisations can reap.
Below are the solutions you can reach by integrating the ServiceDesk Plus application with other 3rd party applications;
ServiceDesk Plus & SolarWinds Integration (Notification Service & CMDB)
ServiceDesk Plus and SolarWinds alert and CMDB automation bot allow you to perform an effective event management by tracking your critical alerts on SolarWinds from the ServiceDesk Plus ITSM application instance.
The critical alerts detected by the SolarWinds application, your monitoring application, creates an event ticket in the ServiceDesk Plus application, which is your ITSM application.
Adds the actions and notes taken on ServiceDesk Plus into the relevant critical alert in SolarWinds.
When the warning on SolarWinds is resolved, it changes the status of the record on the ServiceDesk Plus application.
This Integration bot ensures that the servers and network devices are periodically transferred to the inventory of the ServiceDesk Plus application. In case of any change in the information of the transferred inventory, the same inventory is updated on the ServiceDesk Plus application.
Thanks to the notification service, you can notify an alert immediately when it has been triggered. You will know when there is an issue and get in touch with the right person right away, quickly resolving the situation.
ServiceDesk Plus & VMware Integration (Provisioning)
The VMware provisioning bot provides to create a new server and changes CPU, Memory or Disk resources of a server depending on a request that is selected from ServiceDesk Plus Service Catalog.
This bot creates a new server on VMware automatically after the request that opened on Servicedesk Plus Service Catalog is approved. This manual process, which has no added value for the System Administrator, is automated.
End users don’t have to wait for System Admin to create or change the server. This bot fulfills everything automatically, In this way, business processes will be more efficient and resolved faster.
Therefore, the service quality that serves to end user will increase significantly.
ServiceDesk Plus & WhatsApp Integration (Unified Collaboration)
WhatsApp is a communication tool that is preferred and used by everyone in every field today. For this reason, it is preferred as a communication channel in our business life apart from our daily life. Users tend to continue their habits mostly. This requirement creates the need for companies to offer Whatsapp as a communication tool to their employees and users.
The ready-to-use WhatsApp integration capabilities provided by Autom Mate allow WhatsApp integration with ServiceDesk Plus in minutes, and the development of necessary applications quickly and easily with no code / low code features for company-specific process requirements. With these features, users can use ITSM/ ESM application without changing their own habits, helping to create a more satisfied and loyal customer base. It enables companies to increase operational efficiency by automating processes.
With ServiceDesk Plus & WhatsApp Bot, end users can;
Create a request by accessing the Service Catalogue (IT or Business Services)
Create an incidents ticket, when a service is down,
Check the status of the ticket they have opened before.
Use WhatsApp as an intranet portal to learn the weather, exchange rates, lunch menu etc.
Autom Mate enables your ESM platform to become widespread within the organization!
ServiceDesk Plus & MS Teams Integration (Unified Collaboration)
Microsoft Teams is a communication tool that is preferred and used by everyone in every field today. For this reason, it is preferred as a communication channel in our business life apart from our daily life. Users tend to continue their habits mostly. This requirement creates the need for companies to offer MS Teams as a communication tool to their employees and users.
The ready-to-use MS Teams integration capabilities provided by Autom Mate allow MS Teams integration with ServiceDesk Plus in minutes, and the development of necessary applications quickly and easily with no code / low code features for company-specific process requirements. With these features, users can use ITSM/ ESM application without changing their own habits, helping to create a more satisfied and loyal customer base. It enables companies to increase operational efficiency by automating processes.
With ServiceDesk Plus & MS Teams Bot, end users can;
Create a request by accessing the Service Catalogue (IT or Business Services) via MS Teams
Create an incidents ticket, when a service is down,
Check the status of the ticket they have opened before.
Use MS Teams as an intranet portal to learn the weather, exchange rates, lunch menu etc.
ServiceDesk Plus & Jira Integration
SDLC, or software development lifecycle, is a software development process used to develop software products or plan changes to existing software. Thanks to this life cycle, the development of software becomes more planned because the planning of the product to be written, its detailed analysis, the designs on the background or the front side, the development of the product, the acceptance tests, the go-live processes are done in a plan, respectively, and together with the feedbacks. After the go-live, the support given to the product does not end and the product is constantly monitored with the maintenance step and the feedback of the end users is processed. Institutions follow the Jira application’s SDLC process while developing software products.
During the daily workload, the end user’s request opened in the ITSM software is not directed to Jira, causing problems such as not informing the end user about the actions taken by Jira, or delayed response to the end user. As a solution, transferring the requests opened to the ITSM software to Jira manually, transferring the actions taken by the software developers manually to the ITSM software and informing the user causes a serious workload and waste of time on the IT employees. It creates an inefficient work environment.
Thanks to the ServiceDesk Plus & Jira integration bot developed on the Autom Mate platform, the error records (incident) opened to the ServiceDesk Plus application open a bug-type issue report under the relevant project on Jira. Based on the actions taken in the Jira application, it updates the relevant record in the ServiceDesk Plus application and informs the end user about this update. In all these integrations, the images in the records are carried in attachment files.
Creates the records opened in ServiceDesk Plus application with the issue type specified under the relevant project on Jira.
Based on the actions taken in the Jira application, it updates the relevant record in the ServiceDesk Plus application and informs the end user about this update.
When the request is closed in Jira, the related fault record is automatically closed together with the related note.
ServiceDesk Plus & Active Directory Integration (User Onboarding / OffBoarding)
In corporate companies, dozens of demands occur during the day regarding new job start-ups or dismissals. During the recruitment process of personnel initiated from human resources, information technologies are requested to perform operations such as opening the user, entering information, defining rights and authorizations, and defining e-mail boxes and groups. In cases where these works are done manually, the IT specialist creates a user for each user, enters their information, defines their rights and authorizations, and creates an e-mail.
Performing the transactions manually causes definition errors to occur, and extra effort and time are required in cases where the number of requests is high. When the workload on the IT side is high, it can cause the demand to be met late or overlooked. On the other hand, failure to terminate the rights and authorities on time, especially during the dismissal processes, may cause security risks. Error-prone manual process processes and time and effort costs caused by repetition of the same work reduce efficiency and cause time and money losses. In addition, internal dissatisfaction may occur due to not fulfilling user recruitment or change requests in a timely manner.
Autom Mate Employee Onboarding service ensures that new user creation, update or closing requests coming from ITSM application are met by the software in a timely and error-free manner.
For newly recruited personnel, account definitions and authorizations can be made automatically by filling in the information in the defined form in the ServiceDesk Plus application.
Initiate, update and disconnect as many users as you want from IT systems within seconds in your user operations processes. Error-free, secure, and fast
Authorization of existing users can be automated when changing their title, surname, and location.
The Human Resources department can manage the recruitment processes without the need for the IT department.
Additionally, Integrating ServiceDesk Plus with an HR system will also prove helpful for your IT team to stay informed about new hires, promotions, terminations etc.
Click for more detail about other ManageEngine integrations.
Autom Mate provides integration capabilities between ManageEngine and third party applications. Enhance the capabilities of your ManageEngine application with other apps integrations like messaging notifications, administration and more…
ManageEngine is a product family that includes solutions such as ITSM, ITOM mobile, endpoint management that IT managers use to manage systems around the world. ManageEngine products can have integrations within themselves, as well as systems with hybrid IT infrastructures and different manufacturers.
The fact that IT managers use software and devices from different manufacturers creates integration needs among these manufacturers. In addition to the integration needs that will increase efficiency, offering different applications to end users creates usage difficulties. Because users do not want to leave their habits, they do not prefer the new applications presented to them. In addition, there are third party integration needs such as telephone, sms, mail to receive systemic warnings and notifications.
Autom Mate – ManageEngine Integration Market Place
By integrating Autom Mate with ready-to-use ManageEngine integration bots, ManageEngine applications with widely used messaging applications such as WhatsApp, Teams, Slack, ITSM applications such as Jira, MicroFocus, ServiceNow, 4me, system and network monitoring tools such as SolarWinds, PRTG, and basic IT infrastructure applications such as Active Directory, VMware It provides a more effective, more user-friendly, accessible and professional IT management.
Autom Mate provides integration capabilities between ManageEngine and third party applications.
For more details, please read the details of each ManageEngine product integration;
