Vodafone
A secure chatbot automation solution for account lockout and password reset services
About The Customer
Vodafone Turkey, which is part of the Vodafone Group, one of the largest technology communication companies in the world, operates with the vision of leading the digitalization of Turkey. Leaving 17 years behind in the Turkish market, the company is one of Turkey’s largest international direct investments. Vodafone Turkey serves 24.8 million mobile customers and 1.4 million fixed broadband customers as of the end of the 2022-23 fiscal year.
The Challenge
Vodafone wanted to increase the quality of its password reset service using the Chatbot application already used by the company. This needed to include both account lockout and forgot password capabilities in and easy to use and secure way.
The Autom Mate Solution
Users can reset their passwords by forwarding their requests such as “I forgot my password” or “I want to change my password” to the Chatbot. A 6-digit verification code is then passed to the registered mobile phone of the user. If the verification process is successful, a random password is generated and the password reset process is completed. If the user’s account is locked, they can reactivate their account by requesting “account unlocking” via the same chatbot. Autom Mate has connected the Chatbot with Active Directory and it has also been integrated with PAM applications to increase security.