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Customer Experience Orchestration

Autom Mate's CXO integrates the tools that customers use to communicate with you, and automates associated workflows to deliver better service

WhatsApp & Teams to ITSM/ESM System Integration

Connected communication orchestration

Autom Mate provides seamless customer interactions without the heavy lifting

Organizations often face customer dissatisfaction due to slow response times and limited communication channels, leading to frustration and loss of trust. The manual handling of service requests or incidents via email or phone is inefficient and error prone. Autom Mate’s Customer Experience Orchestration enables seamless integration between WhatsApp and any backend ITSM or Enterprise Service Management (ESM) system, providing real-time communication channels for customers while automating ticket creation, updates, and resolution. 

CXO Use Cases

See how Autom Mate can be used across typical Customer Experience solution use cases…

Collaboration

Notifications

Onboarding

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