Customer Experience Orchestration
Autom Mate's CXO integrates the tools that customers use to communicate with you, and automates associated workflows to deliver better service
WhatsApp & Teams to ITSM/ESM System Integration
Connected communication orchestration
Autom Mate provides seamless customer interactions without the heavy lifting
Organizations often face customer dissatisfaction due to slow response times and limited communication channels, leading to frustration and loss of trust. The manual handling of service requests or incidents via email or phone is inefficient and error prone. Autom Mate’s Customer Experience Orchestration enables seamless integration between WhatsApp and any backend ITSM or Enterprise Service Management (ESM) system, providing real-time communication channels for customers while automating ticket creation, updates, and resolution.
We now have a fully automated Service Catalogue. This has delivered time-saving, cost control, improved customer experience, and a predictable service management model.
Users can now reset passwords by forwarding their requests such as “I forgot my password” to the chatbot currently available within Vodafone. The whole process is automated.
Non-value-add workload for IT employees has been completely eliminated. Auditors can now also access the data they need faster during both global and local audits.
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