ITSM Automation & Integration
IT Service Management Automation unlocks greater potential from your investment by connecting and integrating other tools, apps and capabilities
Automate Incident and Change workflows across ITSM platforms
IMPROVING INCIDENT & CHANGE MANAGEMENT
Solve common toolset limitations and add service enhancing features
Incident and change management are critical, yet organizations struggle with delays, miscommunications, and human error. Manual coordination between various teams and systems is inefficient, leading to extended downtime and higher operational risk. Autom Mate resolves these common issues by enabling you to connect and orchestrate different ITSM solutions as well as adding performance enhancing tools and apps for improved automation and collaboration.
Incident Orchestration
When a critical server goes down, Autom Mate triggers an alert from the monitoring system (e.g., Datadog), which is sent to Jira Service Management. The platform automatically escalates the incident, notifying relevant teams on Slack. Automated diagnostic scripts (Ansible) are triggered, gathering data to identify the issue. If the issue is resolvable by predefined automation, it executes the fix; otherwise, it assigns the ticket to an engineer.
Change Orchestration
Autom Mate facilitates change requests by orchestrating approvals through Slack/Teams, updating Jira, and automating deployment through Jenkins. If any issues arise post-deployment, it automatically triggers a rollback and notifies all stakeholders.
Outcome and Results
- 40% reduction in incident response times.
- 35% faster change approval and implementation cycle.
- Reduced human error through automation, lowering incident occurrences by 20%.
- Enhanced compliance with structured, automated change rollbacks.
