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Service Management Orchestration

Autom Mate's SMO streamlines service delivery processes (requests, problems, changes, config updates etc) by automating workflows across ITSM platforms, ensuring faster resolutions and improving compliance handling

Connect ITSM, ESM & SIAM toolsets without expensive standardisation

Hyperautomation for better Service Management

When you orchestrate your Service Management tools everyone wins

Autom Mate orchestrates Service Management by integrating ITSM platforms like Jira and ServiceNow with communication tools (e.g., Slack, Teams), monitoring systems, and automation scripts (e.g., Ansible, Jenkins). The platform handles incident escalation, team coordination, and automated rollbacks for change failures. Autom Mate gives you the option to allow teams to use the tools that work best for them, rather than getting bogged down in standardising on one platform or selection of apps. 

SMO Use Cases

See how Autom Mate can be used across typical Service Management solution use cases…

ITSM

IT Service Management

ESM

Enterprise Service Management

SIAM

Service Integration & Management

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