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Teams Integration & Automation

Autom Mate’s ready-to-use Microsoft Teams integration unlocks powerful automation and productivity capabilities

A digital workplace hub 

A Teams-Led Autom transforms Microsoft Teams into a powerful digital workplace hub, integrating with ITSM, CRM, HRMS, and other backend systems to streamline workflows, improve collaboration, and enhance operational efficiency. This enterprise-wide approach creates a unified, automated environment where employees can manage tasks, resolve issues, and collaborate across teams—all within a single platform. By automating routine processes, organizations can drive productivity, reduce manual effort, and improve service delivery across the board. 

Sample Use Cases

Automated ticket creation

Users can raise IT incidents, service requests, or other support queries directly from a Teams channel. The system automatically generates tickets in the backend ITSM or CRM system (e.g., ServiceNow, Jira Service Management). 

Real-time collaboration

Enables real-time collaboration between teams to resolve issues, update workflows, or share progress updates without leaving Teams. 

Process automation

Streamlines repetitive tasks like incident tracking, approvals, status updates, and resource allocation by automating these processes within Teams. 

Workflow Integration

Connects Teams to various systems (ITSM, CRM, HRMS, etc.), allowing users to trigger backend workflows—such as service ticket escalation, change management approvals, or customer updates—without switching platforms.

Integrations

ITSM Integrations

Autom Mate integrates Microsoft Teams with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy. This integration automates the process of incident reporting, service requests, and problem management from Teams, allowing users to log, track, and resolve tickets without leaving the Teams environment. 

CRM Integrations

Autom Mate enables customer service agents to manage customer inquiries, complaints, and support requests directly from Teams by integrating it with leading CRM platforms like Salesforce, HubSpot, or Zoho CRM.

HRMS Integrations

Autom Mate connects Teams with HR management systems (e.g., Workday, SAP SuccessFactors) to automate HR processes such as leave requests, payroll inquiries, and employee onboarding.

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