The New Era of Smart Workflows: How Autom Mate Redefines Automation & Integration

In today’s digital age, businesses are generating vast amounts of data every day. With data coming from multiple sources, it can be challenging to manage and integrate it efficiently. That’s where iPaaS comes in. iPaaS, or integration platform as a service, is a cloud-based solution that helps businesses connect their various applications and data sources.

According to a report by MarketsandMarkets, the iPaaS market size is expected to grow from USD 3.7 billion in 2021 to USD 13.9 billion by 2026. This significant growth highlights the importance of iPaaS in today’s digital landscape. With iPaaS, businesses can integrate their data and applications seamlessly, enabling them to improve their efficiency, productivity, and customer satisfaction. In this blog post, we’ll explore how iPaaS can boost your business performance in five ways.

ipaas-business-performance

iPaaS for E-commerce

E-commerce stores have complex operations that involve multiple processes, such as order management, inventory management, and accounting. iPaaS can help these stores streamline their operations by connecting their e-commerce software and accounting apps. This integration can enable them to sync orders, invoices, inventory, and customer data automatically. With this automation, businesses can avoid errors and delays and provide a better customer experience.

Shopify, a popular e-commerce platform, uses iPaaS to connect with QuickBooks Online. This integration helps Shopify merchants sync their sales data, inventory levels, taxes, and more. This automation saves them time and resources, which they can use to grow their business.

iPaaS for Analytics

Analytics is an essential component of business intelligence. Businesses use analytics to gain insights into their data, identify trends, and make informed decisions. However, data comes from various sources, and consolidating it can be challenging. iPaaS can help businesses integrate data from different sources, such as applications and data warehouse sources, for analytics and reporting. Businesses can create a unified view of their data by connecting data from various applications and data warehouse sources. This not only makes it easier to analyse the data but also enables businesses to make better-informed decisions.

For example, Tableau, a leading business intelligence tool, uses iPaaS to connect with different data sources, such as Google Analytics, Salesforce, and MySQL. The integration enables Tableau users to access and analyse data from various sources in one place, saving them time and resources. As a matter of fact, in a study, 92% of businesses use cloud-based systems and, accordingly, iPaaS technology, one way or another.

Data Migration

As technology evolves, businesses need to upgrade their systems to keep up with the latest trends. However, migrating from legacy systems to modern ones can be demanding, as it can disrupt business processes and lead to data loss. iPaaS can help businesses migrate their data without affecting their workflows or data quality.

  • A business that has been using an outdated system to manage its customer data can migrate to a modern CRM system using iPaaS. iPaaS can extract data from the old system and load it into the new system without disrupting the business processes.
  • iPaaS can help businesses migrate from legacy systems to modern ones without affecting their workflows or data quality.
  • For instance, Del Monte used iPaaS to help migrate their data to the new system. The iPaaS solution enabled Del Monte to map its data to the new system and ensured that all data was migrated successfully. This helped the company to avoid any disruptions to their workflows, and they were able to realise the benefits of the new ERP system quickly.

iPaaS for Process Automation

Businesses have several repetitive tasks that are time-consuming and tedious. These tasks can be automated using iPaaS by connecting different apps and services. Businesses can save time and resources by automating these tasks, enabling them to focus on their core activities.

In this context, Mailchimp uses iPaaS to automate email marketing campaigns. Mailchimp connects with Shopify, Facebook Ads Manager, WordPress, and other apps to automate the email marketing process, saving businesses time and resources.

iPaaS is an important technology that can help businesses integrate data and apps and improve their performance. By using iPaaS, businesses can streamline their operations, access and analyse data from various sources, migrate from legacy systems to modern ones, automate repetitive tasks, and enable seamless integration with other apps and services.

According to a study by Statista, the average number of applications used by businesses in 2021 was determined as 110. The research also includes that businesses benefit from SaaS and iPaaS technologies to use these applications more effectively.

iPaaS for API Generation

APIs, or application programming interfaces, enable different systems to communicate with each other. They enable businesses to integrate their systems seamlessly, enabling them to provide a better customer experience. iPaaS can help businesses create APIs automatically from existing data sources, making it easier to connect with other apps and services.

APIs are an important component of modern software development, as they enable integration between different systems. By generating APIs automatically, businesses can enable seamless integration with other apps and services.

One example of an iPaaS solution for API generation is DreamFactory. DreamFactory is an open-source platform that can generate RESTful APIs for any database or file storage system. With DreamFactory, businesses can easily create APIs for their existing data sources and enable seamless integration with other systems.

Boost Your Business Performance with Autom Mate

Autom Mate is a cloud-based integration platform that can make it easier for businesses to use iPaaS. The platform offers a no-code interface that enables users to connect different apps and services without the need for coding or technical expertise.

  1. With Autom Mate, businesses can quickly create workflows to automate various processes, such as order fulfilment, invoicing, and email marketing. The platform supports more than 250 integrations, including popular apps such as Salesforce, Shopify, QuickBooks Online, Mailchimp, and Google Analytics.
  2. Autom Mate also offers powerful data mapping and transformation tools that enable businesses to map data between different systems and transform it as needed.
  3. One of the advantages of using Autom Mate is that it offers a drag-and-drop interface that makes it easy to create and modify workflows. Users can also set up triggers and schedules to automate workflows based on specific events or time intervals.
  4. Another benefit of Autom Mate is that it offers robust reporting and analytics capabilities. Businesses can track the performance of their workflows and see metrics such as how many workflows were run, how many succeeded, and how many failed, which can help businesses identify and fix any issues quickly.

In summary, Autom Mate is a powerful iPaaS platform that can help businesses streamline their operations, improve their efficiency, and save time and resources. With its intuitive interface, powerful data mapping and transformation tools, and robust reporting and analytics capabilities, Automate.com is an excellent choice for businesses of all sizes looking to leverage the power of iPaaS.

Navigating RPA and Hyperautomation for Small Businesses: Benefits, Use Cases, Trends

RPA benefits

As in their nature, small and medium-sized enterprises (SMEs) are always looking for ways to improve their efficiency and stay ahead of the competition, and as we’re entering the age of robots, automation has become an increasingly popular solution to help streamline business processes and increase productivity. While traditional automation has been helpful, intelligent automation using Robotic Process Automation (RPA) and Hyperautomation offers SMEs even greater benefits. According to a Forbes article, the future of automation lies in hyperautomation, which refers to combining RPA with artificial intelligence and machine learning to automate complex business processes. 

In this blog post, we’ll explore the benefits, use cases, and trends of RPA for small businesses and provide examples of how these technologies can help small businesses improve their operations and compete more effectively in today’s marketplace.

Benefits of RPA & Hyperautomation for Small Businesses (SMEs) 

Small businesses face unique challenges and often operate with limited resources. By leveraging RPA and hyperautomation, SMEs can benefit from increased efficiency, cost savings, and improved communication. Here are some of the main advantages of using these technologies:

Boosting Integrations

Hyperautomation unifies AI, ML, and NLP into one cohesive platform, enhancing overall system efficiency and offering an advanced level of automation. Small businesses, often restricted by limited resources and scalability challenges, find a lifeline in RPA and hyperautomation. They’re not just tools but essential allies in streamlining operations and boosting efficiency.

By optimising business processes, small enterprises are able to reduce operational costs, improve service delivery, and position themselves for competitive advantage and sustainable growth, without the complexities typically associated with advanced technologies. It’s a straightforward path to efficiency, scalability, and performance optimization, tailored to meet the unique needs and constraints of smaller operations.

A Better Communication Flow with Integrations

Integrating different systems and applications can be tedious for small businesses. However, hyperautomation can help create a better communication flow with integrations, allowing businesses to connect different systems and applications with ease, which leads to better collaboration and communication between departments, leading to improved decision-making and operational efficiency.

Higher Employee Satisfaction

The enhancement of employee well-being and job satisfaction is a pivotal aspect of organizational success. Through the integration of RPA and hyperautomation, we are positioned to transform the work landscape. These technologies are engineered to manage routine and repetitive tasks, allowing our valued employees to redirect their focus towards complex, intellectually stimulating projects.

In a workspace where automation streamlines efficiency, employees are entrusted with tasks that are both challenging and rewarding. The elimination of mundane tasks mitigates the risk of burnout, promoting an atmosphere of innovation, engagement, and heightened morale.

In essence, the strategic application of automation technologies is not merely a pathway to operational efficiency but a catalyst for workforce enrichment and organizational vitality.

Cost Saving

RPA and hyperautomation can lead to cost savings for SMEs. By automating repetitive tasks, businesses can reduce their reliance on manual labour and save money on labour costs. Additionally, automation can lead to fewer errors and faster processing times, reducing the need for costly rework. According to Vuram, Hyperautomation can result in up to 30% cost savings for businesses.

Scalability

Scalability is another benefit of RPA and hyperautomation for small businesses. As a business grows, its processes become more complex, and it can be challenging to keep up with the demand. However, with RPA and hyperautomation, businesses can scale their operations without incurring additional overhead costs.

Amplifies Automation Of Work

RPA and hyperautomation also amplify the automation of work, making it possible to automate tasks that were previously too complex or time-consuming to automate. This leads to greater efficiency, productivity, and speed.

Fosters Team Collaboration

Hyperautomation fosters team collaboration, allowing team members to work together more effectively and efficiently. This leads to improved decision-making, greater operational efficiency, and better outcomes.

Advanced Analytics And Insights

Advanced analytics and insights are another benefit of RPA and hyperautomation. By automating data collection and analysis, businesses can gain valuable insights into their operations, identifying areas for improvement and optimization.

Increases Business Agility

Hyperautomation increases business agility, allowing businesses to adapt quickly to changing market conditions and customer demands. This helps SMEs remain competitive and relevant in today’s fast-paced business landscape.

Improved Data Accessibility And Storage

Improved data accessibility and storage are another benefit of RPA and hyperautomation. By automating data collection and storage, businesses can ensure that their data is accurate, up-to-date, and easily accessible to authorised personnel. This can help businesses make informed decisions and improve their operations over time.

Use Cases of RPA & Hyperautomation for Small Businesses (SMEs)

Small businesses can benefit from a wide range of use cases of Robotic Process Automation (RPA) and hyperautomation. Here are some examples of how automation can transform different aspects of a small business.

Accounting & Bookkeeping

Accounting and bookkeeping are essential functions of every small business, and automating these tasks can save significant amounts of time and improve accuracy. With RPA, businesses can automate data entry, invoice processing, financial reporting, and other time-consuming manual tasks, which can free up accounting staff to focus on more strategic tasks and can reduce errors. According to a report by Ernst & Young, RPA can save up to 70% of the time spent on bookkeeping tasks.

Customer Service

Customer service is an essential part of any business, and RPA can help small businesses streamline their customer service processes. RPA-powered chatbots can help customers with basic queries and redirect them to human agents when needed. This can reduce the workload on human agents, improve response times, and improve the customer experience. According to a report by Accenture, RPA can reduce customer service response times by up to 90%.

Marketing & Sales

Marketing and sales are critical for small businesses to grow, and RPA can help automate repetitive tasks, such as lead generation, lead scoring, and email marketing. By automating marketing flows, small businesses can focus on more strategic activities, such as creating targeted campaigns and analysing marketing data. According to a report by Gartner, hyperautomation can increase sales productivity by up to 15%.

HR & Payroll Management

RPA can automate many HR and payroll tasks, including employee onboarding, payroll processing, and benefits administration. Automating these tasks can reduce errors, ensure compliance, and free up HR staff to focus on more strategic tasks. According to a report by Deloitte,  RPA Can reduce the average time and associated costs to execute transactional processes by 60% to 80% on average.

Supply Chain Management

Small businesses can also benefit from automating supply chains management tasks such as order processing, inventory management, and shipment tracking. With RPA, businesses can streamline these tasks, improve accuracy, and reduce lead times. According to a report by McKinsey, hyperautomation can reduce supply chain costs by up to 30%.

Small businesses can benefit from automating various aspects of their operations with RPA and hyperautomation. By automating repetitive and time-consuming tasks, businesses can improve accuracy, reduce costs, and free up employees to focus on more strategic tasks.

Automate, Integrate, Intelligate with Autom Mate

Our cutting-edge automation software combines the power of Robotic Process Automation , Artificial Intelligence , and Machine Learning to create customised, end-to-end automation solutions that drive significant business value.

Key Features of Autom Mate

  1. With Automate Mate, SMEs can leverage the benefits of hyperautomation without breaking the bank. Our platform offers flexible pricing plans that suit businesses of all sizes and enable SMEs to quickly automate manual and repetitive tasks across all departments.
  2. Our integration platform empowers SMEs to easily integrate their legacy systems with the latest technologies, ensuring their systems can operate efficiently and effectively. It helps businesses connect disparate systems and automates data exchange, reducing manual work and increasing productivity.
  3. Autom Mate provides a drag-and-drop interface for building automation flows and integraitons, making it easy for even non-technical users to create automation workflows.

With Autom Mate’s drag-and-drop interface, you can easily select pre-built actions and drag them onto the workflow canvas. You can then configure the actions using the corresponding configuration options, which are presented in a simple, intuitive way.

In conclusion, Autom Mate provides small and medium-sized enterprises with the tools and expertise they need to succeed in a rapidly changing business environment. By automating their manual tasks, integrating their systems, and leveraging the insights of AI and ML, SMEs can improve their business agility, employee satisfaction, and customer service and achieve sustainable growth.

5 Steps When Adopting Automation for Your Enterprise

Autom Mate Automation

With the development of technology, business processes have become more efficient and practical with automation technology. For this reason, many businesses, new or old, include automation in their business management processes. In this way, they achieve more effective results. Automation technology can improve business management in many different dimensions. Of course, this has different methods and key points. In this article, we have compiled the management processes that you can use most effectively for your automation approach:

 

What’s the ROI of Automation?

Every business wants the return on investment made in business management to be fast and in high amounts. So, what do you think is the return on investment made in automation? More precisely, what is the ROI of Automation?

Automation technology is a system implemented or implemented quickly in many procedures, especially in multi-tasking companies. This system has actually become a method that will make life easier for small and medium-sized businesses that operate with few people.

Automation statistics

SMEs are exploring automation technologies the best way possible, and for a good reason. According to a study, 63% of small and medium-sized businesses that use automation in their daily work stated that it helped them overcome the problems they experienced due to the epidemic. However, almost 70% of them state that automation is an indispensable process. It is effectively used for standard transactions related to customers or for general information such as campaigns and announcements. Thus, automation, which also saves time and costs, is likely to be used more in such businesses.

Best Practices when Approaching Automation

Small or large businesses have to perform many operational processes to manage their daily business management processes. These include many simple but important operations such as invoicing, debt procedures, sending documents, sharing, and stock control. With automation processes, these simple processes can be managed easily and without errors. Here are some automation practices for you:

adopting automation

  1. Compare

One of the areas where automation systems are used the most is measurement and evaluation processes. With effective automation, you can measure the performance of both your employees and the machines you use and evaluate them with the data you get from here. You can follow the maintenance, malfunctions, or other requirements of the machines that play a role in your production or management activities in your business with the automation system. You can measure and compare your workflow before and after automation to see its impact. You can observe the profitability status by looking at the difference.

  1. Set Goals

You can automate your processes by setting many different purposes, such as sending documents, notifying, warning, and approving. For example, you can automate your processes by setting goals such as notifying your customers towards the end of the license period they have to use your product or creating invoices and sending documents by pre-accounting before payment. Using automation for these processes, which are vital for the survival of your business, will both reduce errors and allow you to follow up on your business on time.

  1. Rebuild Your Team

The recruitment process is a process that needs to be taken into consideration and done with an objective point of view. Although it may seem like a simple procedure, staff recruitment entails many different tasks. You will need to fill out employee information forms, hold induction meetings, hold training sessions, set up bank accounts, collect key documents and appoint advisors, to name just a few of the required actions. Without automation, the entire procedure has the potential to become extremely disorganised, which can result in:

  • Never-ending documents
  • Losing some things
  • Dissatisfaction among employees
  • Low productivity
  • Non-observance of duty

When used for employee onboarding, business process automation will enable seamless transitions from one activity to the next, keeping relevant personnel in the loop and providing visibility into the status of the process.

Not only that but also daily work–task distribution and their follow-up after recruitment can be made much more organised and effective with the automation system.

  1. Offer a Test

Automation is heavily dependent on data. Any form of BPA, whether simple RPA systems or intelligent automation solutions, is only as good as the data that supports it. If your business has gaps in information visibility, then you cannot automate these use cases. If you depend on manual data entry in some business units, you will limit your efficiency in automating processes. If your database has errors or duplicate information, you will have to face these errors in your automation setup.

One of the biggest benefits of business process automation solutions is the elimination of employee errors for repeatable work. If your data collection and management systems are error-prone or limited, you undermine the gains you can make with automation.

  1. Evaluate the Outcome

After implementing automation in your organisation, you should evaluate the results and seek ways to integrate automation technologies into more automatable processes. According to Gartner’s report, basic automation technologies like RPA can save businesses 40% of their labour costs in the first years of implementation. With better, AI-based automation solutions like hyperautomation, the ROI only goes higher.

As an automation powerhouse, we’re ready to join forces to explore how automation can ease your process and increase your ROI.

There’s More Than Automation: Meet Autom Mate

Autom Mate’s next-level automation capabilities offer businesses the ability to streamline repeatable operations and eliminate error-prone manual tasks. With the rise of artificial intelligence and the strengthening of the digital transformation movement in manufacturing enterprises, business process automation is becoming more valuable. To take full advantage of process automation, businesses need to use not only robust software systems but also the core software technology systems that enable automation solutions to work. At this point, there is a system that will fully meet the automation process of the enterprise: Autom Mate. With Autom Mate, business process automation technology is available in a variety of forms and developed in a purely business-oriented manner.

Benefits of Robotic Process Automation

Robotic Process Automation (RPA) refers to the definition of an employee’s tasks to robots and the complete fulfillment of all these tasks. Thanks to this new technology, robots can issue invoices, check emails, control the system and perform tasks automatically as desired.

Robotic Process Automation can be integrated into the IT infrastructure of any company in a short time as it does not require infrastructure changes. In addition, it is a great advantage that it does not require any system renewal. RPA is highly effective in increasing operational efficiency and performs its functions over the existing infrastructure of companies while also making it possible to control costs easily.

robotic process automation

 

RPA and Examples

Robotic Process Automation enables employees to complete the service easily with minimum effort. For example, it monitors the inventories in the warehouse and sends the necessary warnings, ensuring that the resources are used in an optimized way. Employees can learn all the data from a single panel and follow the developments here. In this way, the reports prepared automatically can be examined.

The use of RPA to manage customer relationships allows tools to be managed automatically, thus accelerating the process. Data entries can be entered individually by RPA without error. Instead of using multiple tools at the same time, customer representatives can quickly handle the necessary transactions with only RPA. In this way, not only does customer satisfaction increase but also employee productivity boosts.

rpa

 

The Benefits of RPA

Robotic Process Automation provides many benefits. Main benefits of RPA are listed below.

  • Provides cost savings
  • Since it can be integrated directly into the working system without any problems, there is no need for an extra process and expense.
  • The benefit can be observed in a short time.
  • Errors are significantly reduced.
  • Adapts to all kinds of computer technology
  • The quality of the services offered by the company increases
  • It is suitable for all businesses, big or small.
  • Companies get added value.
  • Increases the efficiency of the business process
  • Increases customer satisfaction
  • Significantly reduces operating costs.
  • Provides profit in transaction time and speed
  • Makes it possible to evaluate the process by considering it from every angle
  • Provides fast scalability in case of an increase in demand

robotics process automation benefits

 

 

The Difference Between RPA and Automation

  1. Robotic Process Automation completes repetitive actions via structured digital data inputs. Automation configures unstructured data sources such as invoices or emails. In simple terms, RPA takes the robot from the human, and automation places the human in the robot.
  2. RPA has been used for over 20 years. While it has many advantages, it can have problems with scaling and can break if the process changes. Automation, on the other hand, is more flexible in adaptability.
  3. RPA can be integrated into any infrastructure. Therefore, returns can be observed in a short time. On the other hand, automation takes time to learn human behavior.
  4. RPA completes average-difficulty tasks more accurately and carefully through software robots. However, when it comes to complex data, it can be complicated and human intervention may be required. This is where automation gets involved.
  5. Robotic Process Automation primarily focuses on completing the manual activities of processes—ideal for reducing routine manual processing and increasing process efficiency. When used for these purposes, high efficiency is obtained from RPA. However, if critical decisions have to be made, problems may arise in complex processes. Automation is more effective at providing predictive analytical information.

Is RPA AI?

Robotic Process Automation and artificial intelligence are not the same things, and there are differences between them. RPA is a software robot programmed to mimic human actions. On the other hand, artificial intelligence re-simulates human intelligence using machines.

Artificial intelligence can spontaneously generate analytics, machine learning, and hypotheses even if not specifically defined. RPA, on the contrary, simply imitates human actions as it is told.

How RPA Uses In Business

Robotic Process Automation can operate effectively in many units in the company structure.

Human Resources

RPA can take the necessary steps for the human resources unit, that is, those who will start or leave the job, give the additional benefits offered to the employees, produce payroll, evaluate the performance of the employees and ensure that the employee is reported in compliance with the regulation.

Production Chain

RPA can perform operations such as shipping management, stock management, shipment order, invoice and contract management, supply and demand management, goods issue, and return acceptance in the production chain.

Finance and Accounting

RPA can control the purchasing process, manage orders, calculate monthly and annual closings, provide payment order flow, generate invoices and process them into the system.

Sales and Marketing

RPA can do social media scans & research about the market, complete transactions with customer information, communicate regularly with existing customers, follow up on what needs to be done for new customers and generate offers.

IT

It audits RPA licensed software, provides new user acceptance, renews & generates passwords, regularly inspects the system and manages applications & servers.

RPA Tools

Robotic Process Automation tools are preferred for configuring task automation. Their use is widespread and indispensable for automating back-office processes. There are many RPA tools available today. Choosing the right one for you and your company can be difficult.

You can make the right decision by sifting through the 20 tools selected among the popular ones. The RPA tools listed below include both paid (commercial) and free (open source) software.

  1. Autom Mate
  2. Keysight’s Eggplant       
  3. Blue Prism         
  4. Uipath 
  5. Automation Anywhere
  6. Pega
  7. JAMS (14-day free trial)
  8. Power Automate (90-day free trial)
  9. ZAPTEST (request a demo & free trial)
  10. Kofax (90-day free trial)
  11. HelpSystems (30-day free trial)

Features of RPA tools are:

  • Seamless Test+RPA Software Automation
  • Functional and Performance Test Automation
  • DevOps (Mock-ups) Automation
  • Auto-Documentation
  • RPA (Robotic Process Automation)
  • API Testing
  • Cross-Platform (Parallel) Execution

By finding the ideal Robotic Process Automation tools in line with the services provided by the company, requests & needs, you can have many advantages offered, increase your efficiency and significantly reduce costs.

Enhance the Capabilities of ManageEngine Applications

Autom Mate provides integration capabilities between ManageEngine and third party applications. Enhance the capabilities of your ManageEngine application with other apps integrations like messaging notifications, administration and more…

ManageEngine is a product family that includes solutions such as ITSM, ITOM mobile, endpoint management that IT managers use to manage systems around the world. ManageEngine products can have integrations within themselves, as well as systems with hybrid IT infrastructures and different manufacturers.

The fact that IT managers use software and devices from different manufacturers creates integration needs among these manufacturers. In addition to the integration needs that will increase efficiency, offering different applications to end users creates usage difficulties. Because users do not want to leave their habits, they do not prefer the new applications presented to them. In addition, there are third party integration needs such as telephone, sms, mail to receive systemic warnings and notifications.

Autom Mate - ManageEngine Integration Market Place

Autom Mate – ManageEngine Integration Market Place

By integrating Autom Mate with ready-to-use ManageEngine integration bots, ManageEngine applications with widely used messaging applications such as WhatsApp, Teams, Slack, ITSM applications such as Jira, MicroFocus, ServiceNow, 4me, system and network monitoring tools such as SolarWinds, PRTG, and basic IT infrastructure applications such as Active Directory, VMware It provides a more effective, more user-friendly, accessible and professional IT management.

Autom Mate provides integration capabilities between ManageEngine and third party applications.

 

For more details, please read the details of each ManageEngine product integration;

ServiceDesk Plus Integrations

Desktop Central Integrations

OpManager Integrations

What is a Citizen Developer?

Every year in the tech industry, we hear a lot about “citizen developers”. They are becoming increasingly common and are often seen as the solution to all of our professional problems, such as hiring, managing processes and services, and even many technical challenges.
But what exactly does a citizen developer look like? What is their role? Who is looking for them? Why are we willing to hire them? And what are the consequences of their actions?

Citizen developer is an employee who creates application capabilities for consumption by themselves or others, using tools that are allowed by IT or business units.

The way people work is changing. As a result, organizations have begun to adopt tools and processes that are unencumbered by the rules of an IT department. This shifts the focus away from IT departments to change the way people work. These tools are called Citizen Development Tools (CDTs).

CDTs are not just useful for companies; they are essential for individuals as well. They empower individuals to create applications that can be consumed by themselves or others, in a matter of hours, with no IT involvement or permission. Citizen developers can create apps outside their organization’s normal workflows because they must do so for personal satisfaction or a business need. That person might not have access to an IT department’s team tools or resources (e.g., salesforce) and may not care where they get their data from (e.g., Google Spreadsheets). However, there’s no doubt that when an application is created outside of IT-centric products and processes, it becomes more valuable and valuable fast than anything else in terms of what it generates and how it generates it due to its open nature. As such, citizen developers have made a huge impact on the enterprise world — both in terms of its impact on business performance as well as Business Value-Added metrics like Return On Asset (ROA), Return On Investment (ROI), Return On Capital Employed (ROE), Return On Investment In Human Capital (ROIIC), and more!

Conclusion

What are the most valuable skills that you’re willing to learn and invest in? What do you want to know about your company’s culture? Once you answer these questions, it becomes much easier to build a developer community since there is a high correlation between the values expressed by employees and the behavior they pursue.